Creating a Stop-Out Program to Increase Completion Webcast Recording



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Many institutions report that retention and graduation rates for students are declining due to a “stop-out” phenomenon. Employment, family, and financial issues are just some of the complex logistical concerns contributing to students’ suspension of study.

Institutional stop-out programs offer the support, counseling, and procedural engagement that help these students return to school and complete their degrees. However, implementing a stop-out program carries challenges from gathering the right data to strategic outreach and creating campus-wide buy-in.

Learn about the University of North Carolina at Charlotte’s 49er Finish Program, an effective stop-out project in action; start taking the steps to create a program on your campus.

Who Should Attend

Professionals charged with improving graduation rates for students will benefit from this program. Registrars and adult enrollment, academic advising, and admissions professionals will learn practical tips for creating a stop-out program on their campuses.

Learning Outcome

After participating in this online training, you will be able to identify next steps in effective stop-out program implementation on your campus.


  • Background on stop-out programs
    • History
    • Rationale (Outcomes, Mission)
    • National Trends
  • Case Examination: 49er Finish Program (UNC-C)
    • Environmental Audit/Relationship Building
    • Data Collection (IR segment?)
    • Marketing & Outreach
    • Student Concierge
    • Financial Incentives
    • Evaluating Effectiveness and Measuring Success
  • Q & A


Janet Daniel, Director, Office of Adult Students and Evening Services, University of North Carolina, Charlotte 

Janet oversees the Office of Adult Students and Evening Services (OASES) at UNC Charlotte, which is designed to enhance student success, and works collaboratively with academic units to provide the 49er Finish program, re-entry programs, advising, scholarship, a mentoring program, e-newsletters, and two honor societies for adults on campus. In addition to internal relationships, Janet oversees OASES work with external organizations to promote the mission of OASES and develop scholarships for adult students. She has recently co-authored a paper on the 49er Finish Program published by the American Association of Collegiate Registrars and Admissions OfficersIn 2012 OASES was named as the recipient of the American Association for Adult and Continuing Education (AAACE) Malcolm Knowles Award for Outstanding Adult Education Program

Jillian Stubbs, Academic Advisor & 49er Finish Program Coordinator, University of North Carolina, Charlotte

Jillian handles all of the day-to-day operations of the UNC-C stop-out program and serves as the central resource for each point of student contact through the process.


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