Electronic communication between academic advisor and student has become more transparent with the advent of technology. The reliance upon electronic records raises substantial questions about privacy, notation, and storage. Is your campus effectively addressing the legal and ethical implications inherent in advising documentation?
Join us and learn how to minimize risk and maximize student engagement using electronic advising documentation as a part of your campus’ overall retention strategy. In this online training, actual examples of entries in student records and emails will be used to illustrate ineffective communication and documentation that put an institution at risk. These examples will also be used to show how to improve your documentation’s effectiveness. Attendees will leave this online training with resources to assess and improve their institution’s electronic advising documentation process.
Who should attend?
Both faculty/staff academic advisors and directors of academic advising units will benefit from the practical and strategic elements of this online training. In addition, registrars, academic support IT professionals, and any other staff members working closely with academic advising records will find value in this overview of electronic documentation processes.
Agenda
Introduction
Record-keeping overview
Recap of current systems/practices
Federal, State, and Institutional Policy Examination
FERPA, ADA, and others
Application to advising records
Channels and Scope of Interaction
Electronic interaction (email, social media, discussion boards, chat)
Documentation of interaction (above + in-person, phone)
