The Art and Practice of Giving and Receiving Feedback (Webcast Recording)



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Giving feedback to someone in a way that is both direct and respectful is a challenging thing to do, even for the most seasoned managers. Most of us figure it out the hard way by fumbling, softening what we meant to say, or confusing the message. The challenge for managers is to convey your message clearly with backbone as well as heart.

In this hour-long webinar, a certified executive coach and leadership development expert Mary McGuinness will provide simple but proven techniques, along with sample language, to help you become more confident and skilled at providing feedback directly.

Practical Roadmap for Better Workplace Communication

With time built in for practice and reflection, this webinar is designed to provide you with a practical road map for engaging in effective conversations, whether you’re communicating up, down, or across your institution.

Who Should Attend

If you are looking to better communicate when it comes to setting expectations, asking for feedback, or giving feedback (as it relates to job performance or career development) then this online training is for you.

Learning Outcome

After participating in this online training, you will be able to try new techniques to be more effective at giving and receiving feedback.


Using real scenarios drawn from higher education, this webcast will:

  • Identify the different types of feedback needed in the workplace
  • Explain a simple process for giving and receiving feedback in the moment
  • Help you connect feedback back to performance expectations
  • Model how to use effective communication steps and techniques


Mary McGuinness, President, MMCG Inc.

Mary McGuinness creates environments for innovation, taps multiple intelligences, and provokes new ways of thinking and doing. She helps her clients maximize their potential to create and execute ambitious plans for themselves and for the organizations and teams they lead.

Mary is a leadership development specialist and ICF-certified executive coach who partners with her clients to create collaborative cultures, improve employee engagement, and better navigate through the change, transitions, and challenges that arise in organizational life. Mary is past director of workplace learning and performance at DePaul University, where she designed and implemented initiatives to improve performance management, leadership, and employee relations. Prior to that she directed the Hay Leadership Project, where she co-developed an intensive values-based leadership certificate program that strengthened leadership from “the inside-out,” and served as an organization development consultant to mission-driven organizations.

Mary possesses a B.A. in Theatre and French from University of Wisconsin and a M.Ed. in Curriculum Theorizing from DePaul University. Mary has studied adaptive leadership with Martin Linsky and Ronald Heifetz at Harvard’s Kennedy School of Public Service, coaching and adult development at Fielding Graduate University, and leadership at the University of Chicago.

Working across sectors, Mary and her team author and deliver leadership, management, and professional development programs for nonprofits, higher education, and private business. She regularly teaches leadership and management in DePaul University’s School of Public Service.


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