The Inclusive Leader’s Approach to Accountability



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It is the inclusive leader’s responsibility to hold themselves and others accountable to repair harm and bring people together.

We’ve all said or done something at work that unintentionally upset or offended someone. We may shy away from holding ourselves and others accountable for resolving the situation because we want to prevent further harm that comes from the shame or disappointment associated with admitting a mistake. But inclusive leaders see things differently — they recognize and embrace the responsibility to repair harm and make others feel appreciated when things go wrong.

Join us online and learn how to model accountability in a way that repairs harm by fostering inclusion. In this webcast, you’ll get tips and language you can use to encourage reflection during a growth opportunity that arises when you or someone you know has behaved or communicated in an exclusionary way against a cultural or identity group (i.e., race, gender, sexual orientation, disability, age, experience level, etc). You’ll walk away feeling more confident to:

  • Speak openly and honestly about your mistakes in a way that reflects vulnerability, authenticity, and a commitment to inclusion
  • Communicate with others to repair any harm to relationships that’s been done
  • Normalize feedback
  • Invite others into the conversation to do the same


Who Should Attend

This webcast is designed for all academic and staff leaders who are interested in exploring how to create an environment that embraces accountability as a learning opportunity. Whether or not you formally supervise teams, you will walk away with ideas for holding yourself and others accountable in an inclusive way.



An inclusive leader should be in a constant state of learning and practice. Our expert instructor will introduce you to practicing both as they relate to accountability.

Section 1: A State of Learning
You will be introduced to an approach where accountability becomes a learning space. You will learn how to talk about your mistakes and demonstrate that you’re learning from those mistakes. More importantly, you will learn how to invite others into the process, as a way to repair harm and encourage learning within your community.

Section 2: A State of Practice
You will examine several examples of exclusionary behavior and walk away with suggested language for holding yourself and others accountable in similar moments. You’ll get tips for starting and navigating a conversation that addresses the hurtful or inappropriate behavior.


Portrait of Carmen Rivera

Dr. Carmen Rivera

Talent Manager for Organizational Development for the Division of Student Affairs and Faculty Member, Colorado State University

One of the first things Carmen tells folks is that she is from northern New Mexico and where she’s from is fundamental to who she is. As a first-generation student, she earned her Bachelor’s degree in Mexican American Studies and Spanish from the University of Northern Colorado. She then went on to earn her Master’s degree in Student Affairs in Higher Education, as well as her PhD in Higher Education Leadership, from Colorado State University (CSU). Her higher education career began when she worked for the Upward Bound program. She worked in TRiO for over 13 years, then worked in international education as the Director of Student Experience at INTO CSU for several years. Additionally, she’s a faculty member for the Social Justice Training Institute and a consultant in the areas of social justice and leadership. One of her most important roles is raising her two super awesome sons with her super awesome wife. She loves 90’s R&B, travelling, doodling, and is obsessed with all things Frida Kahlo.

Read Speaker's Full Bio

Questions About the Event? Email this event's Program Manager, Lisa Lafflam.

What You Get

Get the live webcast and the recording for one price.

Get access to live webcast including Q&A.

Receive permanent and unlimited access to recording.

Download speaker slides and supplemental materials.

Product Information

What’s included in your purchase?

  1. Live webcast session - a live presentation where you have the chance to ask questions and get personalized answers from our expert speakers. You must purchase the product prior to the live date in order to attend the live session.
  2. Webcast recording - a recording of our live session that you can access anywhere, anytime.

For more details about this product, please visit our Product FAQs.


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