Cart Remove item Thumbnail image Product Price Quantity Subtotal × Have It Your Way (or Not): Customer Service Across Generations $450.00 Have It Your Way (or Not): Customer Service Across Generations quantity $450.00 × Howard University Leadership and Service Excellence Workshop $0.00 Howard University Leadership and Service Excellence Workshop quantity $0.00 × Implementing an Alumni Engagement Scoring Model $350.00 Implementing an Alumni Engagement Scoring Model quantity $350.00 Coupon: Apply coupon Update cart Cart totals Subtotal $800.00 Total $800.00 Proceed to checkout