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Become a Member
- Become a Member
  
  Become a member to get trainings for free. New resources are added each week.
  
  Unlock Access
Start Learning
- Training Areas
- Save Up to $2,000 on Membership
  
  Get Unlimited Online Professional Development
  
  Learn More
Custom Training
- Custom Training
  
  On-Campus, Virtual, or Blended
  
  Maximize team learning and team cohesion by customizing our training programs that meet your specific needs and objectives.
  
  Learn More
Coaching
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- Accelerate Your Career
  
  Find out how our vetted higher ed coaches can support your professional goals, whether you are an emerging or experienced leader within faculty or administration.
  
  Explore Coaching
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- Tell Us Your Story: Call for Submissions

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Save Up to $2,000 on Membership Through June

Customer Service Skills Training: Certification for Higher Education Professionals – Registration Now Closed

March 23 - 25, 2021

Virtual Conference

Foundations of Customer Service Video Course

Coming Summer 2021

Tools for Better Customer Service

Job Aids & Printables

Assessing Incoming Student Readiness for Online Learning

Webcast Recording

Everything You Need to Know to Improve Customer Service in Higher Education

Learning Hub

Building a University Service Culture: Case Study from Laurentian University

Webcast Recording

Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

Webcast Recording

Elevating Customer Service in Higher Education: A Practical Guide

Book

Centralizing the Scholarship Administration Process (Webcast Recording)

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan

Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

Webcast Recording

Workshop: Customer Service in Higher Education: Certification Training

Campus Workshop

Sign Me Up for Higher Ed News (HEI)

FERPA Lessons and Quizzes

Short Lessons & Quizzes

FERPA Hot Topics: Big Challenges Solved Webcast Recording

Webcast Recording

What Story Does the Pell Grant Data Tell?

Blog

Student Affairs: Trends to Watch in 2017-19

Blog

FERPA for Faculty Webcast Recording

Webcast Recording

What Does Customer Service in Higher Education Actually Look Like?

Blog

5 Reports Every Enrollment Manager
Should Read

Blog

FERPA Checklist: What Can Never Be Shared

Blog

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan

Auditing and Improving Customer Service on Your Campus Webcast Recording

Webcast Recording

Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

Webcast Recording

Customer Service Training for Financial Aid Staff Webcast Recording

Webcast Recording

Developing and Implementing Your Customer Service Vision Webcast Recording

Webcast Recording

Sign Me Up for Higher Ed News (HEI)

Prior-Prior Year: Preparing Your Institution Webcast Recording

Webcast Recording

This is How We Need to Rethink the Work of Student Affairs

Blog

Online One-Stop: Improving Efficiency and Quality of Service Webcast Recording

Webcast Recording

Disability Services: Accommodating Student Veterans Webcast Recording

Webcast Recording

Offering Credit for Prior Learning Assessment Webcast Recording

Webcast Recording

FERPA: When to Involve Legal Counsel and Leadership Webcast Recording

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan

Bringing One-Stop Services to Students Across Campus Webcast Recording

Webcast Recording

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5299 DTC Blvd., Ste. 1400
Greenwood Village, CO 80111
Phone: 720.488.6800

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