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    • Over 90 New Trainings and Resources Now Available to Members

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      Maximize team learning and team cohesion by customizing our training programs that meet your specific needs and objectives.

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      Find out how our vetted higher ed coaches can support your professional goals, whether you are an emerging or experienced leader within faculty or administration.

      Explore Coaching

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      • Post Jobs
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      HireEd Careers seeks to amplify historically marginalized talent, individuals invested in professional growth, and innovators.

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Over 90 New Trainings and Resources Now Available to Members
Learn More
Female customer service operator

Customer Service Skills Training: Certification for Higher Education Professionals

November 16 - 18, 2022

Virtual Conference

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Foundations of Customer Service Video Course

Course

icon of tools

Tools for Better Customer Service

Job Aids & Printables

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Assessing Incoming Student Readiness for Online Learning

Webcast Recording

Customer service

Everything You Need to Know to Improve Customer Service in Higher Education

Learning Hub

Image of Students at a One-Stop Success Center

Building a University Service Culture: Case Study from Laurentian University

Webcast Recording

group of learners at an Academic Impressions conference

Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

Webcast Recording

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

Book

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Centralizing the Scholarship Administration Process (Webcast Recording)

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
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Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

Webcast Recording

customer service

Workshop: Customer Service in Higher Education: Certification Training

Campus Workshop

Sign Me Up for Higher Ed News (HEI)
Sign Me Up

FERPA Lessons and Quizzes

Short Lessons & Quizzes

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FERPA Hot Topics: Big Challenges Solved Webcast Recording

Webcast Recording

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Student Affairs: Trends to Watch in 2017-19

Blog

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FERPA for Faculty Webcast Recording

Webcast Recording

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What Does Customer Service in Higher Education Actually Look Like?

Blog

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5 Reports Every Enrollment Manager
Should Read

Blog

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FERPA Checklist: What Can Never Be Shared

Blog

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Auditing and Improving Customer Service on Your Campus Webcast Recording

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
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Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

Webcast Recording

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Customer Service Training for Financial Aid Staff Webcast Recording

Webcast Recording

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Developing and Implementing Your Customer Service Vision Webcast Recording

Webcast Recording

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Prior-Prior Year: Preparing Your Institution Webcast Recording

Webcast Recording

Sign Me Up for Higher Ed News (HEI)
Sign Me Up
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This is How We Need to Rethink the Work of Student Affairs

Blog

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Online One-Stop: Improving Efficiency and Quality of Service Webcast Recording

Webcast Recording

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Disability Services: Accommodating Student Veterans Webcast Recording

Webcast Recording

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Offering Credit for Prior Learning Assessment Webcast Recording

Webcast Recording

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FERPA: When to Involve Legal Counsel and Leadership Webcast Recording

Webcast Recording

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Bringing One-Stop Services to Students Across Campus Webcast Recording

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
illustration of online learning with computers and textbooks

Avoiding FERPA Pitfalls in the Financial Aid Office Webcast Recording

Webcast Recording

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Greenwood Village, CO 80111
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