Conflict Management: A Practical Workshop for Leaders

Last updated January 26, 2022

Course Length

1h 28m

Last Updated

January 26, 2022

Conflict Management: A Practical Workshop for Leaders

Last updated January 26, 2022

Learn practical tools to gain confidence in resolving conflicts in the earliest stages.


In this workshop, you will learn strategies to help you manage and resolve various conflicts within your department or institution. You will be introduced to practical tools that address conflict in its earliest stages before it becomes a formal dispute. There is no one-size-fits-all approach to resolving conflicts. That’s why our expert instructor will present numerous scenarios and discuss the use of framing, facilitation, and other dispute-resolution tools to help you:

  • Improve and sustain a healthy working environment
  • Build rapport among colleagues
  • Increase faculty and staff morale

Who should attend?

Leaders in higher education who wish to:

  • Overcome personal barriers that might be holding you back as a leader.
  • Build upon your leadership skillset for success.
  • Learn from expert faculty and the shared experiences of your peers.


April 8, 2022

1:00 – 3:00 p.m. Eastern

Part 1: Building Your Conflict Strategy Map

We’ll begin by learning how to build a Conflict Strategy Map. Our speaker will walk you through how to identify and better understand the details around:

  • What the conflict is about
  • Who is engaged in the conflict
  • The context, others’ perspectives, and special circumstances

You will then identify a conflict in your work life and apply the conflict strategy map.


Part 2: Building Your Action Plan

After mapping out your conflict, we’ll discuss conflict management strategies, and then you will create an action plan to address your conflict. This plan will help you to strategize the details around action, timing, and communication.