Event Category: Live Webcast

Recognizing & Resisting Imposter Syndrome: A Discussion Series

The competitiveness, individualism, and emphasis on expertise in higher education creates an environment ripe for imposter syndrome, where people across roles and responsibilities feel as if they are not “enough” or ever “doing enough.” In this discussion series, you will learn how imposter syndrome operates, both institutionally and psychologically, to keep you from contributing your best self to the world. Using insights from recent research on imposter syndrome and focused reflection questions, our leadership coach, Jennifer Askey, will help you see through your own imposter syndrome and identify strategies for managing it in your day-to-day life. Each discussion in the series will feature research and/or a unique case study to guide the conversation. You can join all three discussions or attend only one, as preferred.

Supervising Multigenerational Teams: Building Understanding to Support Success

Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of an increasingly diverse student population. To leverage the full strength that comes from this generational diversity, however, supervisors must first understand the value of and know how to appreciate the unique styles and preferences of each team member. Join our facilitator and your peers across the country to share best practices and experiences for increasing all of our understanding on successfully supervising multigenerational teams. You will come away from the training with the following:

Training Frontline Student Leaders in Customer Service

As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great first impression. This webcast will provide an overview of the skills that student leader training programs should incorporate in order to highlight the importance of customer service, including: Leave with Discussion Questions for Your Student Leaders One way you can use this training is to ask all of your student leaders to watch it and to then facilitate a dialogue among themselves after the fact. A list of discussion questions will be provided to all webinar participants with this use in mind.

Freedom of Speech, Academic Freedom, and DEI: A Complicated Relationship

Within higher education, the debate related to the First Amendment and academic freedom—and whether or not they are a hindrance to diversity, equity, and inclusion initiatives—continues to be a polarizing topic. During these uncertain times, it’s more important than ever that campus leaders are armed with facts as well as critical perspectives, to assist them in their ability follow the law while also creating meaningful learning environments for faculty, staff, and students. This training aims to remove the assumption that diversity initiatives struggle to coexist within the parameters of free speech and/or academic freedom. During the session, we will explore and explain areas where the priorities of DEI and academic and political leaders overlap, rather than diverge. You will come away with a greater understanding of the interrelationships among the three and of how to offer support when the values of faculty, staff, or students remain in conflict.

Effective Donor Cultivation Strategies for Academic Deans

Donor cultivation is a critical element of sustainable fundraising practices. Academic deans must employ strategies that are aligned with the donor’s personality, values, and philanthropic outlook to meaningfully develop the donor relationship. Without this intentional approach to donor cultivation, less strategic fundraising strategies may cause a dean to fail to build a relationship with a donor that would allow them to contribute through the institution in a way that is aligned with how they want to impact the world. Join us for this one-hour training to learn how to use specific strategies to foster relationships with your donors in individualized ways. You will identify the key principles of donor cultivation, learn what to listen for in donor conversations, and consider different methods of donor engagement while working through real-world donor scenarios.

World War Z? The Impact of Multiple Generations on Campus

With more generations in the workplace than ever before, there is no shortage of jokes, social media flurry, and casual speculation about the Millennials in your team meeting or the Boomer down the hall. Interestingly, while we love to discuss these topics, very few people actually know what their differences are beyond vague stereotypes like “work ethic” and “quiet quitting.” Many of these conversations also lack the nuance that includes a judgement-free understanding of why the generations are different. This session will demystify the strengths and weaknesses of each generation, confirm that your favorite 15-year-old TikTok influencer is not a millennial, and provide you with information that you can use to navigate the varying work styles, expectations, and communication patterns that you encounter across generations in your everyday context.  

Have It Your Way (or Not): Customer Service Across Generations

A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture as a whole, as well as on the diverse knowledge and skills service providers need in order to deliver great experiences for all. This virtual training will provide you with a greater awareness of the varying preferences for customer service that exist for employees and students in college and university communities, as well as a look at how service providers can modify styles to meet expectations and enhance the university experience across generations.

Transitioning Campaign Success into Evergreen Giving Opportunities

Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need for philanthropic support, all in the setting of inevitable potential for staff and donor fatigue. The best practice is to couple campaign-close communications with a focused effort that capitalizes on the momentum garnered during the campaign to transition into an evergreen philanthropic marketing and communications effort. This underutilized practice showcases high potential investment opportunities – thus, keeping philanthropy alive well beyond a campaign. Creating giving opportunities beyond the close of a successful campaign does not happen by chance. It requires a coordinated effort with your marketing and communications team to ensure that they are prepared to best position your institutional needs while also celebrating the impact of the campaign and honoring the donors who helped to make it a success. Join us to learn the steps UC San Diego took in their transition to create a post-campaign evergreen giving opportunity—and how you might adapt their approach to your own unique institutional context.

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