Encore and Live Q&A: Conflict Management: A Practical Workshop for Leaders


Gain confidence in your ability to respond to conflicts in their earliest stages.   


Learn the strategies to help you effectively manage and respond to various conflicts within your department or institution. You will be introduced to practical tools that address conflict in its earliest stages before it becomes a formal dispute. There is no one-size-fits-all approach to resolving conflicts. That’s why our expert instructor will present numerous scenarios and discuss the use of framing, facilitation, and other dispute-resolution tools to help you:

  • Improve and sustain a healthy working environment.
  • Build rapport among colleagues.
  • Increase faculty and staff morale.


Who Should Attend

We welcome any/all academic department chairs who wish to:

  • Overcome personal barriers related to conflict management.
  • Build upon and enhance your existing conflict management skills.

You may also want to consider attending the Essential Leadership Skills for Department Chairs conference taking place June 12 – 13 in Minneapolis. Jeanne Hey will also be facilitating this event and will cover additional topics related to conflict management, communicating critical feedback, and designing a healthy workplace.

Recording available 10 business days after the live training.

The Academic Impressions Online Learning Experience

Intentionally Designed
Online Learning

Our virtual trainings go far beyond just replicating PowerPoint presentations online: these experiences are intentionally designed to give you the kind of robust and dynamic learning experience you’ve come to expect from Academic Impressions. These trainings provide you with an active learning environment and an online space where you can explore ideas, get inspired by what your peers are doing, and understand the range of possibilities around a certain topic. You will leave these sessions with practical solutions that you can take back to your team or task force.

What you will get:

  • A dynamic, interactive, and high-touch virtual learning experience designed to engage and set you up for growth
  • Seamless online face-time, networking, group work, and Q&A opportunities from the comfort of your own workspace
  • Practical takeaways and hands-on knowledge
  • Guidance from vetted subject matter experts
  • Unlimited access to all recorded online sessions


May 31, 2022

2 hours total: 1:00 – 3:00 p.m. ET | Re-airing and Live Q&A


1:00 – 2:00 p.m. ET | 60 mins | Watch a Re-airing of the Training

If you missed the event when it took place in April 2022 or you have been meaning to engage with the on-demand training version, this is your chance to experience it together with other department chairs from across the country. Mark your calendar now to set aside this time for yourself.

  • Part 1: Building Your Conflict Strategy Map

  • We’ll begin by learning how to build a Conflict Strategy Map, where our speaker will walk you through how to identify and better understand the details around:

    • What the conflict is about.
    • Who is engaged in the conflict.
    • The context, others’ perspectives, and special circumstances.

  • Part 2: Building Your Action Plan

  • After mapping out your conflict, we’ll discuss conflict management strategies, and then you’ll learn how to create an action plan to address your conflict. This plan will help you to strategize the details around action, timing, and communication.



2:00 – 3:00 p.m. | 60 mins | Engage in a Live Q&A with Jeanne Hey

Please join us after the recorded training for a live discussion session with the presenter, Jeanne Hey. You’ll have the chance to identify a conflict in your work life and practice using the conflict strategy map, while also getting the chance to engage with Jeanne to ask questions and get additional guidance on how to use the conflict strategy map.

If you can’t attend live, sign up to receive access to the recording.


Portrait of Jeanne Hey

Jeanne A.K. Hey, Ph.D.

Leadership Development Specialist

Jeanne has over thirty years’ experience in academia. She specializes in developing materials and programs for emerging and experienced leaders in higher education. At the University of New England in southern Maine, she served as Dean of the College of Arts and Sciences for eight years before finishing her university service as Associate Provost for Student Success. Before that, Jeanne served Miami University (Oxford, OH) for 19 years. There she served in roles including Interim Dean and Executive Director of Miami’s Middletown Campus, Director of International Studies, and Professor of Political Science and International Studies.

Read Speaker’s Full Bio.