Make Your Veterans Resources Center Effective

The New York Times this week ran a thoughtful feature following one military veteran’s transition from the battlefield to campus life. This and other recent articles on veteran students reveal that: Don Pfeffer, director of the Minnesota Department of Veterans Affairs, Higher Education Veterans Programs, and Jayne Lokken, a professor and counselor at St. Cloud State University, offer tactics for setting up your veterans center so as to maximize its effectiveness in helping veterans achieve success. Provide the Right Space “There needs to be a space on campus that veterans can call their own, where there are people who can talk their language and share similar experiences, and particularly where it is safe for veterans to vent their frustrations.”Don Pfeffer, Minnesota Department of Veterans Affairs Pfeffer suggests that if veteran students who are new to campus have a ready opportunity to vent around other veterans who may have already worked through the situation they are facing, this can resolve many issues that could potentially become more explosive. “This is a group-focused, self-regulated process. This is the best kind of therapy, conversations among peers.” Lokken adds, “This should be a relaxing place, where they don’t have to argue about war and […]

6 Things Presidents and Chancellors MUST Do to Prepare for a Crisis

INTERVIEWS WITH PRESIDENTS AND CHANCELLORS This article was adapted from interviews conducted during the course of preparation for chapter 3, authored by Cindy Lawson, in Managing the Unthinkable, Crisis Preparation and Response for Campus Leaders, edited by Gretchen M. Bataille and Diana I. Cordova, Stylus Publishing, LLC. 2014. Throughout my long career in public relations both at a Fortune 500 company and at five different higher education institutions, I have had the privilege of working with some great presidents and chancellors.  Together, we faced a number of crises, including a tuberculosis scare, a chemical lab mishap, a natural gas explosion, fires, electrocutions, kidnapping, active shooters, bomb scares, rapes, plane crashes, multiple deaths resulting from car crashes, tropical storms and hurricanes, drownings, suicides, murders…and many more. With each crisis came lessons learned – for individual responders, for the president/chancellor and for the institution as a whole. I interviewed several of those (now ex-) presidents and chancellors about the various crises each experienced.  I asked them what advice they would give other presidents and chancellors in terms of preparing for any type of crisis. Following are their, and my, top six suggestions: For more ideas and suggestions for senior leaders during and after […]

Student Success and Retention in the Time of Coronavirus

We know many of our faculty have had a big transition to make, as institutions have moved courses online rapidly in response to COVID-19—but it’s a huge transition for many of our students, too, especially those who have never taken an online course or who have limited access to the Internet now that campus is closed. What are some ways we can help students succeed and persist when plunged into this new world? On March 25, over 900 higher-ed professionals from institutions all over North America attended one of our free COVID-19 Critical Response webcasts. It was an opportunity to hear from a leading expert on student retention—and to share ideas among their peers, hearing what other institutions are doing and what you could be doing. You can sign up to get the webcast recording (and chat transcript) here, or explore our rapidly growing COVID-19 Critical Response series—some of which are free for everyone, while others are free for our members. COVID-19 has forced institutions to pivot and adapt in unprecedented ways. If you’re like most, you are laser-focused on your own campus responses and have been craving a space to connect with others, ask questions, and share ideas with […]

How One Institution is Taking an Accelerated, Synchronous Approach to Online Developmental Education

Here’s how Rasmussen College has increased its developmental education pass rates by double digits while decreasing the number and percentage of students who require remedial coursework. FROM RASMUSSEN COLLEGE DEVELOPMENTAL EDUCATION STUDENTS: “I am one who hated math because I couldn’t understand it. I came into this class with the attitude that I was going to fail and have to retake the class. I am so amazed that my average is in the 90s and I have even gotten a score of 100 on a test! I really amazed myself! Just take plenty of notes so that you can go back and look at examples and see how to do the problems.” “The demonstrations really help. There is still a lot I don’t get, but with these videos I am beginning to understand.” Driven by faculty-based action research, redesigned residential and online courses, and changes to placement testing, Rasmussen College has increased its developmental education pass rates by double digits while decreasing the number and percentage of students who require remedial coursework. Like many institutions of higher education, Rasmussen College prioritizes developmental education given its impact on new-student experience, graduation, and overall institutional health. In 2012, the college committed to an […]

Help Wanted: Addressing the Current Hiring Challenges in Higher Ed

Help Wanted: Addressing the Current Hiring Challenges in Higher Ed WEBCAST SERIES   August 23, 2022 | 1:00 – 2:00 p.m. ET September 27, 2022 | 1:00 – 2:00 p.m. ET November 29, 2022 | 1:00 – 2:00 p.m. ET Series Overview Over the past two years, higher-ed has been challenged to respond to inequities surfaced by both the pandemic and the murders of George Floyd and Breonna Taylor. These challenges have been compounded by changes in employee attitudes about work, the great resignation, and now by the many unfilled HR positions in higher ed. This free webcast series provides a space for those charged with hiring efforts to hear from our subject-matter experts and gain ideas from peers across the nation on key challenges and ways forward. The series will explore: How to write an inclusive job description and why it’s important. How to partner with HR to streamline searches. How search committees can be more efficient and equitable. How higher ed can compete with private industry. Webcasts in this series will be available on a rolling basis throughout the summer and fall. Exact session titles and dates will continue to be added. Please check back soon for updates! […]

Advising: 3 Ways to Effectively Assist Students during High Traffic Periods

This article is an excerpt from Sue Ohrablo’s acclaimed book High-Impact Advising: A Guide for Academic Advisors, which you can find here. This week marks the end of yet another hectic week filled with long days, endless phone calls, appointments, emails, and walk-ins. There are times when I get frustrated that I have to answer yet another question about when commencement invitations will be sent out or what the course number is for a particular class. This is not advising. At least, this is not the advising that keeps me motivated and makes me feel like I’m positively contributing to a student’s academic journey. However, as I look back on the past weeks, I also have to remember the student who was sobbing softly on the phone as she articulated her frustration with a professor whom she felt was harassing her, or the student who proudly shared with me the details of her new job, or the student who referred to me as “The Oracle” just because I am always there to provide answers and direction. As I held these discussions, emails kept coming and the phone kept ringing. I knew I didn’t have the time to focus so intently on […]

Integrating E-Portfolios into Your Assessment Strategy

Trent Batson, executive director of The Association for Authentic, Experiential and Evidence-Based Learning (AAEEBL), stirred some controversy this week with an article entitled “The Testing Straitjacket,” in which he advocates for privileging e-portfolios over legacy testing as a primary tool for assessing student learning, arguing that e-portfolios, which “encourage students to use their collection of evidence as a strong developmental practice, and fully recognize the value of student discovery,” are the more effective assessment tool to evaluate the type of learning needed in the twenty-first century. While many educators do not see such an either-or proposition, interest in the use of the electronic portfolio is growing. However, while older methods of testing have a set of attested practices, the e-portfolio is a much more recent innovation in learning assessment, and many institutions are less sure where to look for effective models and best practices. Tracy Penny Light, assistant professor at the University of Waterloo, a leading e-portfolio researcher and co-author (with Helen Chen at the Stanford Center for Innovations in Learning) of the book Electronic Portfolios and Student Success, offers several steps for integrating e-portfolios into your assessment strategy. Ensure Your Assessment Strategy is Aligned with Your Outcomes “The problem we […]

From Information Overload to Collaborative Learning: Why Higher Ed Needs Higher Tech

Our campus communities — students, faculty, staff, alumni — deal with information overload across many platforms and apps. Isn’t it time we brought campus communication and learning into one high-tech ecosystem? Editorial by Kathy Edersheim (President, Impactrics LLC) and Yasim Rahman (CEO, Unio) Today, while we all deal with massive information overload, this is an acute problem for students. Simply by carrying a smartphone, students are bombarded with information almost constantly. And, as mentioned in a recent Nielsen study, 98% of students from age 18-24 own a smartphone. Millennials wake up with their phones, sleep with their phones, take their phones to their bathrooms and, yes, some check it during sex. (See this study on smartphone separation anxiety.) The massive data deluge leads to information overload, confusion, and a general lack of focus and attention. Colleges need to do whatever they can to simplify navigation of the educational experience to foster a positive experience and successful completion. It is shocking that only about 60% of high school graduates who started college in 2009 finished within six years – by 2015  – and that challenges in coping with college were a key factor. Where does all the information – and information overload – […]

Getting Back on Track: Ten Strategies for Successful Two- and Four-Year Institutional Transfer Partnerships

Amidst the current upheavals in higher education, the needs of largely marginalized students attending community colleges garner few headlines. Last year, the Community College Research Center (CCRC) at Columbia University, in partnership with the Aspen Institute, reported a national transfer rate of 16 percent—only two percentage points higher than a similar study conducted a decade earlier. Despite years of investment by federal, state, and local governments, colleges and universities, and the philanthropic community, we see no empirical evidence that we are broadly improving the odds for community college students attempting to complete a bachelor’s degree by transferring to a four-year institution. Yet the allure of a bachelor’s degree remains a powerful ticket to the middle class for these individuals. Despite the increased skepticism about higher education, as many as 80 percent of new community college students understand the long-term benefits, and express an interest in transferring in order to earn a four-year degree. Have we hit a transfer rate ceiling? Is the stratified structure of U.S. postsecondary education impervious to a fully effective transfer pathway as envisioned by education progressives over a century ago? These are difficult but necessary questions. The pathway between community colleges and four-year institutions will only become […]

The Transformational Small College President

The recent Sweet Briar crisis highlighted the difficulties that at-risk institutions face in ensuring their basic survival. Not only has the feasibility of a women’s college been questioned, but also the viability of small colleges in general. Often, colleges respond to difficulties with incremental improvements and enhancements — short-term remedies that tend not to address the fundamental issues; stories about substantive change are harder to find. What are proven ways for a president to lead an at-risk institution back to long-term, sustainable financial health? Answers were to be found at a recent Academic Impressions conference, “Foundations for Innovation at Small Institutions.” (You can read the paper that sparked this conference here.) The conference featured presidents of relatively small institutions who have led quite amazing turnarounds. I will share some of their stories — and insights that can be gleaned from them — below. A Diagnosis: What Makes the Small College Turnaround Difficult? Yet these turnarounds tend to be the exception rather than the rule. Why are so many at-risk institutions slow to react to their situation? The answer is that there is a clash of worldviews within the university, all competing for influence over the institution’s direction: It would be […]