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Invest in Your Leadership: Comprehensive Support for Deans, Chairs, Supervisors, Faculty, and Staff
Become a Member
Female customer service operator

Customer Service Skills Training: Certification for Higher Education Professionals

March 29 - 31, 2023

Virtual Conference

Female customer service operator

Customer Service Skills Training: Certification for Higher Education Professionals

November 16 - 18, 2022

Virtual Conference

Female customer service operator

Culturally Responsive Customer Service: A Holistic Approach to Student Retention

Virtual Training Recording

Colorful blocks with contact icons

Foundations of Customer Service Video Course

Course

icon of tools

Tools for Better Customer Service

Job Aids & Printables

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Assessing Incoming Student Readiness for Online Learning

Webcast Recording

Customer service

Everything You Need to Know to Improve Customer Service in Higher Education

Learning Hub

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Building a University Service Culture: Case Study from Laurentian University

Webcast Recording

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Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

Webcast Recording

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

Book

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Centralizing the Scholarship Administration Process (Webcast Recording)

Webcast Recording

Sign Me Up for Higher Ed News (HEI)
Sign Me Up
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Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

Webcast Recording

customer service

Workshop: Customer Service in Higher Education: Certification Training

Campus Workshop

FERPA Lessons and Quizzes

Short Lessons & Quizzes

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FERPA Hot Topics: Big Challenges Solved Webcast Recording

Webcast Recording

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Student Affairs: Trends to Watch in 2017-19

Blog

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FERPA for Faculty Webcast Recording

Webcast Recording

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What Does Customer Service in Higher Education Actually Look Like?

Blog

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5 Reports Every Enrollment Manager
Should Read

Blog

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FERPA Checklist: What Can Never Be Shared

Blog

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Auditing and Improving Customer Service on Your Campus Webcast Recording

Webcast Recording

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Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

Webcast Recording

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Customer Service Training for Financial Aid Staff Webcast Recording

Webcast Recording

Sign Me Up for Higher Ed News (HEI)
Sign Me Up
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Developing and Implementing Your Customer Service Vision Webcast Recording

Webcast Recording

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Prior-Prior Year: Preparing Your Institution Webcast Recording

Webcast Recording

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This is How We Need to Rethink the Work of Student Affairs

Blog

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Online One-Stop: Improving Efficiency and Quality of Service Webcast Recording

Webcast Recording

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Disability Services: Accommodating Student Veterans Webcast Recording

Webcast Recording

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Offering Credit for Prior Learning Assessment Webcast Recording

Webcast Recording

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FERPA: When to Involve Legal Counsel and Leadership Webcast Recording

Webcast Recording

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