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Female customer service operator

Customer Service Skills Training: Certification for Higher Education Professionals

November 16 - 18, 2022

Virtual Conference

Female customer service operator

Culturally Responsive Customer Service: A Holistic Approach to Student Retention

Virtual Training Recording

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Foundations of Customer Service Video Course

Course

icon of tools

Tools for Better Customer Service

Job Aids & Printables

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Assessing Incoming Student Readiness for Online Learning

Webcast Recording

Customer service

Everything You Need to Know to Improve Customer Service in Higher Education

Learning Hub

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Building a University Service Culture: Case Study from Laurentian University

Webcast Recording

group of learners at an Academic Impressions conference

Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

Webcast Recording

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

Book

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
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Centralizing the Scholarship Administration Process (Webcast Recording)

Webcast Recording

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Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

Webcast Recording

Sign Me Up for Higher Ed News (HEI)
Sign Me Up
customer service

Workshop: Customer Service in Higher Education: Certification Training

Campus Workshop

Female customer service operator

Customer Service Skills Training: Certification for Higher Education Professionals

March 29 - 31, 2023

Virtual Conference

FERPA Lessons and Quizzes

Short Lessons & Quizzes

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FERPA Hot Topics: Big Challenges Solved Webcast Recording

Webcast Recording

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Student Affairs: Trends to Watch in 2017-19

Blog

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FERPA for Faculty Webcast Recording

Webcast Recording

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What Does Customer Service in Higher Education Actually Look Like?

Blog

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5 Reports Every Enrollment Manager
Should Read

Blog

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
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FERPA Checklist: What Can Never Be Shared

Blog

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Auditing and Improving Customer Service on Your Campus Webcast Recording

Webcast Recording

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Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

Webcast Recording

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Customer Service Training for Financial Aid Staff Webcast Recording

Webcast Recording

Sign Me Up for Higher Ed News (HEI)
Sign Me Up
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Developing and Implementing Your Customer Service Vision Webcast Recording

Webcast Recording

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Prior-Prior Year: Preparing Your Institution Webcast Recording

Webcast Recording

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This is How We Need to Rethink the Work of Student Affairs

Blog

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Online One-Stop: Improving Efficiency and Quality of Service Webcast Recording

Webcast Recording

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Disability Services: Accommodating Student Veterans Webcast Recording

Webcast Recording

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Offering Credit for Prior Learning Assessment Webcast Recording

Webcast Recording

Member Exclusive Opportunity: Earn a Certificate by Completing a Learning Plan
Learn More
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FERPA: When to Involve Legal Counsel and Leadership Webcast Recording

Webcast Recording

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