University of Alberta's Customer Service Training Program- Module 3
Course Length
1h 14m
University of Alberta's Customer Service Training Program- Module 3
Table of Contents
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Session #1: Active Listening and Conversation CycleIntroduction
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Session #2: Challenging ConversationsIntroduction
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Session #3: De-escalating Difficult ClientsIntroduction
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Session #4: Decision-Making and the Escalation StrategyIntroduction
