Managing Difficult Customers

In part two of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for diffusing common challenges that arise when managing difficult customers. You won’t make everyone happy, but you can surely try!

Develop Your Executive Presence as Department Chair

As a department chair, you have more visibility and impact across the campus when compared to when you were simply an individual contributor as a faculty member. Given the complex and ever-changing landscape within higher ed, it’s more important than ever to demonstrate your executive presence.    Executive presence is your ability to inspire confidence at […]

Alumni Relations Discussion Series: Managing and Motivating Talent

Alumni relations professionals have experienced numerous significant changes in recent years. Faced with challenges such as communicating value to other areas of the shop, managing talent and volunteers in a hybrid work environment, interpreting new sources of data and metrics, and continuously adapting strategy to forge more meaningful connections with alumni, many need a space […]

Making the Ask of a Future Mentor

Having a network of support throughout your career is key to success and sustainability. As faculty, you may have been assigned a mentor—or matched with one through a formal mentoring program. With this in mind, you may need to ask for mentoring support from other faculty, staff, or professionals you know in order to enhance […]

Strategies to Build Your Donor Base: Artificial Intelligence

As competition for donor dollars increases, it’s more important than ever to build solid strategies around the three critical components of the annual giving fundraising cycle: acquisition, participation, and retention.   Join us for a discussion series to learn new ideas for how to build and sustain a healthy donor base. In community with other annual […]

Alumni Relations Discussion Series: Data Collection and Metrics

Alumni relations professionals have experienced numerous significant changes in recent years. Faced with challenges such as communicating value to other areas of the shop, managing talent and volunteers in a hybrid work environment, interpreting new sources of data and metrics, and continuously adapting strategy to forge more meaningful connections with alumni, many need a space […]

Explore the Power of Faculty Mentoring:  A Discussion for Department Chairs

Faculty mentoring programs provide benefits to all involved. They can help new faculty to acclimate to and engage in a new campus culture. They assist junior faculty in developing the necessary competencies to succeed at teaching, research, and service—all of which can expedite the promotion and tenure process. For senior faculty, the ability to give […]

Strategies to Build Your Donor Base: Digital Engagement

As competition for donor dollars increases, it’s more important than ever to build solid strategies around the three critical components of the annual giving fundraising cycle: acquisition, participation, and retention.   Join us for a discussion series to learn new ideas for how to build and sustain a healthy donor base. In community with other annual […]