University of Alberta's Customer Service Training Program- Module 2

Course Length

50m

University of Alberta's Customer Service Training Program- Module 2

Table of Contents

Session #1: Service Consistency
Introduction
5:40 CLosed lock icon
A Consistent Approach to Service Interactions - The Five Steps of Service
13:26 CLosed lock icon
Creating Consistency Through Scripting
3:24 CLosed lock icon
Conclusion
0:35 CLosed lock icon
Session #2: Service Efficiency
Introduction
1:22 CLosed lock icon
Managing Efficiency
6:28 CLosed lock icon
Strategies to be More Efficient
7:39 CLosed lock icon
Conclusion
0:58 CLosed lock icon
Session #3: Managing Stress
Introduction
0:54 CLosed lock icon
Supporting Client Facing Staff
9:17 CLosed lock icon
Conclusion
0:39 CLosed lock icon

Overview

Course Details

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Portrait of Heath Boice-Pardee

Heath Boice-Pardee

Head of Practice in Service Excellence, Academic Impressions

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Portrait of Eileen Soisson

Eileen Soisson

Independent Consultant & Director of Wall Fellows, Coastal Carolina University

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