Table of Contents
Dr. Karen M. Whitney
President Emerita, Clarion University
Jeanne A.K. Hey, Ph.D.
University of New England
- 2hr 4m of video instruction
- Downloadable resources
Without regular human interaction that can often mitigate friction, frustrations with co-workers can build into unmanageable disagreements. Learn how to identify the source of your conflict with a co-worker and how you can both come to common agreements for working together. Session 1: Identifying the Source of Conflict
You will be introduced to practical tools that can be used to address conflict in its earliest stages before it becomes a formal dispute. In this first session, you will learn how to identify the source of your conflict. Is it Structural, Process, Personal, or Organizational? Session 2: Developing Your Conflict Management Strategy and Action Plan
In this second session, you will workshop your conflict management strategy by identifying underlying interests, resources, and control that you have. You will leave with an action plan for addressing your conflict for which you will receive feedback from peers and the facilitators. Agenda
Session 1: Identifying the Source of Conflict
Our speaker will cover the following considerations:
- Aspects of conflict
- Identifying the sources of your conflict
- Identifying markers that led you to where you are
- Overview of conflict resolution strategies
Session 2: Developing Your Conflict Management Strategy and Action Plan
You will learn about:
- Mapping your strategies
- Creating your conflict management action plan
- Desired outcome
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Why is this event retired?
At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.