Archives: Events

Live Events

Customer Service Skills Certification for Higher Education

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. As we teeter on the enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before.   ASEHE attendees and higher education professionals are invited to join us for this unique workshop: a 1.5-day workshop experience developed for higher education to gain a unique certification in customer service. Through interactive and small-group activities, you’ll dive into:  

Five Paths to Leadership® Self-Assessment Facilitation Certification Online Training

Thousands of faculty and staff across North America have benefited from The Five Paths to Leadership® Self-Assessment because it’s an intuitive and powerful tool that helps them to better understand their natural leadership style and how it changes under stress. By growing their self-awareness, they become more adaptive and responsive leaders, which positions them well for current or future leadership roles, whether in the classroom, in committees, or at the department/unit level.    In addition, insights gained through the Five Paths to Leadership® Self-Assessment can be used to improve interpersonal and team dynamics. For instance, the Five Paths model can help you and your teams to:    Please note that certification enables you to facilitate Five Paths workshops for as many audiences as you’d like, at the organization of your current employment. Facilitation of the Five Paths to Leadership® workshops outside of your organization is expressly prohibited.   Register early—space is limited to 30 attendees to preserve an intimate and productive experience for all.  Prefer to do this facilitator training in person? Check out our in-person programs here. Hear More about the Assessment Earn Your Certificate Earn a certificate after attending this event. Here’s the process: Attend this event. Start delivering workshops on your […]

Supervision Certificate Program – January 5 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth conversations.

Customer Service Skills Certification Course – June 1 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Starting Career Planning as Mid-Career Faculty 

Mid-career is often a turning point for faculty—some aspects of the work still spark joy and fulfillment, while others feel draining or disconnected from what matters most. This webcast will invite you to pause and reflect:   Through guided reflection and examples, you’ll explore how these questions can open the door to intentional career planning. You’ll also get a preview of our Mid-Career Moves course, which provides a step-by-step framework for creating a career plan that aligns with your values and goals. Join us to discover how clarifying what brings you joy—and what doesn’t—can be the starting point for mapping a sustainable and meaningful next stage in your career. 

Five Paths to Leadership® Results Debrief Session

Now included in membership! Academic Impressions’ Five Paths to Leadership Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress.  Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead.   Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. Take the assessment prior to attending, and bring your results: https://www.academicimpressions.com/five-paths-self-assessment-members/    During the workshop, we’ll walk through: 

Essential Leadership Skills for Department Chairs

Leading as an academic department chair is a challenging role, requiring the navigation of competing priorities, resource constraints, and an evolving higher education landscape. This two-day, in-person workshop is designed to equip department chairs with practical strategies to lead effectively. On day one, participants will reflect on their leadership approach, focusing on enhancing influence, engagement, and collaboration. Day two will address managing conflict, offering tools and techniques to handle challenging situations with confidence and ease.   To preserve an intimate and productive experience, this workshop is capped at 30 attendees.

Best Practices in Faculty Development: Supporting Aspiring and Emerging Faculty Leaders

Universities recognize the importance of developing faculty leaders, but many face a common challenge: How do you sustain the momentum of leadership programs once a cohort finishes—especially when leadership opportunities on campus are limited?    In the first session of our Best Practices in Faculty Development series, join guest speaker Margie Ferguson as she shares how she partnered with Academic Impressions to design and implement a leadership program that supports both new and established leaders at Indiana University, Indianapolis. You’ll gain insights into:    Join us live for the chance to ask questions and learn about how to strengthen faculty development—especially for aspiring faculty leaders.

Customer Service Skills Certification Course – February 2 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Supervision Certificate Program – November 3 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth.