Event Category: Free For All-Inclusive

Have It Your Way (or Not): Customer Service Across Generations

A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture as a whole, as well as on the diverse knowledge and skills service providers need in order to deliver great experiences for all. This virtual training will provide you with a greater awareness of the varying preferences for customer service that exist for employees and students in college and university communities, as well as a look at how service providers can modify styles to meet expectations and enhance the university experience across generations.

Using Feedback to Build a Growth-Minded Work Environment

Learning to address conflict and manage difficult personalities as a leader or manager can be a stressful process. Once a situation has reached the point of conflict, it is often hard to manage it without emotion and move forward in a productive way. However, supervisors who work intentionally to create a growth-minded environment can engender a space where addressing conflict or confronting different opinions comes naturally to everyone involved. As such, you create a space where unhealthy conflict cannot grow and provides opportunities for those who have a habit of dissention to compromise or find a position better suited to their needs. Join us for a virtual training to learn how to manage performance and feedback in order to create a healthy working environment that fosters debate and encourages empathy and positive intentional communication. Our expert facilitator Dr. Cié Gee will walk you through how to address conflict or difficult behavior with clear and regular feedback early on in the process. You will learn how implementing regular feedback and honest conversations will lead to a more productive, psychologically safe environment. You will also take a look inward to learn how your leadership practices could be unconsciously nurturing an environment in […]

Building Communities of Practice: Extended Orientation and Development Programs for Campus Leaders

At this time of continued transition in higher education, institutions are regularly welcoming new leaders at all levels. Many institutions do not have well-developed, intentional practices for fully onboarding new leaders in ways that will help them understand the culture, complexity, and wide range of responsibilities and expectations of their position. Additionally, many leaders are relatively isolated in their roles from a wide-ranging support network across their campus community. Developing a program that will impart new leaders with a clear sense of how to be successful in their role and at the institution, share resources that will support their transition, and provide intentional opportunities to build relationships can supplement what any one specific department or area is able to provide to ensure success for the new leaders on campus.  Join us to learn how creating extended orientation and development programs can shorten transition periods and set a strong foundation for success. Using the Virginia Tech Academic Leaders Program and New Senior Leader Cohort as models, we will explore essential programmatic elements, learn how to make the case for such a program, and hear about pitfalls to avoid.   In this training, we will cover:  

Connecting Values to the Gift: Strategies to Incorporate Families into Your Fundraising Goals

The donor’s legacy and philanthropic goals need to be carried on through their gift to your institution. Before a formal proposal is presented, or prior to a meeting that focuses on outlining the gift agreement, you need to connect the donor family’s values to your institutional goals. This process begins by aligning family engagement strategies into your institutional fundraising goals. Join us in this third installment of our Family Giving Series to potentially unlock millions of dollars in giving by building upon your approach to cultivation and stewardship with your most loyal and engaged families. By drilling into the core value of what a family holds dear, you will be able to continue deep philanthropic partnerships with donor families for generations to come.

Maintaining Collaborative Momentum After Securing a Transformational Gift

Identifying and cultivating a major donor whose personal beliefs and philanthropic vision align with institutional purpose is no small task, and securing a transformational gift from such a donor is a significant accomplishment for an institution. Not only can such a gift transform the lives of current and future students, but it should also shift the ways in which the advancement shop engages with campus partners, the donor themselves, and alumni and other potential donors. Using her experience with Western Michigan University’s Empowering Futures Gift, Kristen DeVries, Vice President and Executive Director of WMU Foundation, will share how a transformational gift can motivate additional alumni and donor engagement. In this two-hour training, you will consider how to establish clear internal processes and communication methods that will allow you to use momentum from a transformational gift to inspire others to contribute to historic institutional change.

Equipping Gift Officers to Facilitate Conversations Among Multi-Generational Families

The exercise of facilitating philanthropic conversations around values with the families you engage with is essential for the long-term philanthropic viability of your institution. However, gift officers are often not trained for this unique approach to fundraising that focuses on the family. Instead, they may often feel a natural hesitation to insert themselves into these intimate conversations—especially when there are unknowns involved, so as a result they end up forgoing relationship-building among multiple generations of the same family. Equipping a gift officer with the knowledge of why this approach is important—and not extraneous work—can lead to more creative and meaningful gifts, trusted relationships, and a wider variety of natural opportunities for follow-up. Join us in this second training within a three-part Family Giving Series to learn how to navigate the different perspectives and unique goals among a multi-generational family by helping them align their values to benefit your institution and increase philanthropic engagement.

Building a Transformative Mindset on Your Team

Institutions currently face a changing student demographic, increased student disengagement, and the Great Resignation, and their old methods of operating may no longer allow them to be successful in a changing higher education landscape. As institutions look to boost or maintain student enrollment and retention, as well as to retain their faculty and staff, breaking free of habitual practices and acting decisively are more important than ever. However, enacting transformative change at your institution requires your team to be creative and to make bold decisions. How do you create an environment where your team feels empowered to think innovatively and act quickly? Join us for a virtual training to learn how to create an environment that allows for transformation. Our expert speaker Glenn Davis will walk you through building a transformative mindset on your team and creating leaders who are empowered to act decisively. You will also see how the unintended consequences of letting those act who often know students best can lead to more innovative solutions.

Transitioning Campaign Success into Evergreen Giving Opportunities

Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need for philanthropic support, all in the setting of inevitable potential for staff and donor fatigue. The best practice is to couple campaign-close communications with a focused effort that capitalizes on the momentum garnered during the campaign to transition into an evergreen philanthropic marketing and communications effort. This underutilized practice showcases high potential investment opportunities – thus, keeping philanthropy alive well beyond a campaign. Creating giving opportunities beyond the close of a successful campaign does not happen by chance. It requires a coordinated effort with your marketing and communications team to ensure that they are prepared to best position your institutional needs while also celebrating the impact of the campaign and honoring the donors who helped to make it a success. Join us to learn the steps UC San Diego took in their transition to create a post-campaign evergreen giving opportunity—and how you might adapt their approach to your own unique institutional context.