Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
Alumni participation has steadily declined across institutions of higher education in the United States for several decades. And increasingly, donors are taking their philanthropic inclinations to organizations where they can give to specific purposes with targeted outcomes. The most successful deans and academic leaders are attuned to this reality and work in concert with their advancement colleagues to help alumni and donors see how the institution’s capabilities align with alumni and donor passions to make a significant, sustainable difference in society together. Understanding how to facilitate philanthropic engagement from alumni and donors by providing them with portals of purpose to give through your institution, rather than to it, can restore and sustain your student experience and alumni affinity for years to come. Join us for a five-week certificate program designed to teach you how leadership, collaboration, and philanthropic vital signs can combine into a larger strategy to strengthen donor engagement with your unit. Specifically, you’ll learn: As a culminating activity, you will create an action plan for the year ahead focused on improving collaboration and the health of your philanthropic vital signs, and you’ll discuss with your peers how to overcome any barriers you may face to implement it.
Effective leadership is inclusive leadership. When our colleagues feel they can show up authentically in all aspects of their identities and contribute without fear of repercussion, we’re building stronger teams and stronger organizations. But this doesn’t happen automatically—it takes time, intention, and continuous learning and growth. Our Inclusive Leadership Certificate Program: Build Your Skills and Self-Awareness is designed as a first step on that journey. Academic Impressions’ leadership model takes a holistic approach to leadership across four key dimensions: self-awareness and personal development, interpersonal leadership skills, team development, and leading at the organizational level. This program takes you on a deep dive into self-awareness and personal development to help you to become a more inclusive leader. You can participate individually or with your team in this 4-week program, which explores four key questions: Each week includes resources and practical strategies to help you to lead more inclusively. The course culminates in a draft of your inclusive leadership philosophy which you can use as a guide in the future—because this work does not end with the conclusion of the program.
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.
