Event Category: Member Exclusive

Supervision Certificate Program – February 2 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth.

Advanced Supervision Certificate – April Cohort

Welcome to the April 2026 cohort of the Advanced Supervision Certificate. Our goal is to help you develop your supervisor toolkit and grow in your confidence and ability positively and effectively develop team members who can contribute to your institution’s goals and mission.      Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development are understanding the best practices, space to practice and reflect, and a community to add to and broaden your perspective.  As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice.   If you haven’t taken any supervisor training previously, we recommend you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program.

Advanced Supervision Certificate – January Cohort

Welcome to the January 2026 cohort of the Advanced Supervision Certificate. Our goal is to help you develop your supervisor toolkit and grow in your confidence and ability positively and effectively develop team members who can contribute to your institution’s goals and mission.      Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development are understanding the best practices, space to practice and reflect, and a community to add to and broaden your perspective.  As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice.   If you haven’t taken any supervisor training previously, we recommend you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program.

Supervision Certificate Program – January 5 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth conversations.

Customer Service Skills Certification Course – June 1 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Customer Service Skills Certification Course – February 2 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Supervision Certificate Program – April 7 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.

Supervision Certificate Program – February 3 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.

Supervision Certificate Program – March 3 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.

Developing a Foundation for Sustained Philanthropic Support: A Certificate Program for Deans and Academic Leaders – January Cohort

Alumni participation has steadily declined across institutions of higher education in the United States for several decades. And increasingly, donors are taking their philanthropic inclinations to organizations where they can give to specific purposes with targeted outcomes. The most successful deans and academic leaders are attuned to this reality and work in concert with their advancement colleagues to help alumni and donors see how the institution’s capabilities align with alumni and donor passions to make a significant, sustainable difference in society together. Understanding how to facilitate philanthropic engagement from alumni and donors by providing them with portals of purpose to give through your institution, rather than to it, can restore and sustain your student experience and alumni affinity for years to come.   Join us for a five-week certificate program designed to teach you how leadership, collaboration, and philanthropic vital signs can combine into a larger strategy to strengthen donor engagement with your unit. Specifically, you’ll learn:    As a culminating activity, you will create an action plan for the year ahead focused on improving collaboration and the health of your philanthropic vital signs, and you’ll discuss with your peers how to overcome any barriers you may face to implement it.