Creating a Service Excellence Training Program for Your Campus

Denver, CO | February 10, 2025 9:00 am MT - February 11, 2025 4:00 pm MT

Registrant Access Only

This training will not be available asynchronously.

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Creating a Service Excellence Training Program for Your Campus

Denver, CO | February 10, 2025 9:00 am MT - February 11, 2025 4:00 pm MT

Design a Service Excellence Program to Elevate Retention for Students and Staff

Overview

With traditional-aged college enrollment declining and hybrid formats posing ongoing challenges, higher education leaders are facing unprecedented pressure. To tackle these issues, many institutions are adopting service excellence to create a campus-wide “culture of care” that enhances both student and employee experiences, driving retention.

Join this conference to:

Develop a campus-specific service excellence framework
Create a clear service excellence vision
Establish actionable service standards
Build an implementation plan customized to your institution’s needs

Register 3 or more people and enjoy a team discount, automatically applied at checkout!
Limited to just 30 attendees for a focused and productive experience.

Agenda

Additional details will be forthcoming, but for planning purposes we are able to provide the following information at this time:

Start & end times:

Day 1

Registration and breakfast begin at: 8:30 a.m.
Sessions begin at: 9:00 a.m.
Day 1 ends at: 4:00 p.m.

Day 2

Breakfast begins at: 8:30 a.m.
Sessions begin at: 9:00 a.m.
Conference ends at: 4:00 p.m.

Meals included in registration price:

Day 1: Breakfast, lunch, and networking reception
Day 2: Breakfast and lunch

Sessions include:

Why Service Excellence Matters in Higher Education
Your Service Excellence Priorities
How Do We Derail Service?
Rose, Bud, Thorn Activity
Creating Trust in Teams
Establishing Your Vision for Service Excellence (and Next Steps)
Best Practices (and Roadblocks) in Developing a Service Excellence Program

Location

Academic Impressions Office
5299 DTC Blvd, Suite 1400
Greenwood Village, CO 80111

Nearby hotel suggestions:

Hyatt Place Denver Tech Center – 3-star hotel
8300 E Crescent Pkwy, Greenwood Village, CO 80111
303-804-0700
Distance from office: 0.5 miles if driving, 0.3 miles if walking

A room rate of $114/night is available if you book your room using this link.

This reduced rate and room availability are subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!

Denver Marriott Tech Center – 4-star hotel
4900 S Syracuse St, Denver, CO 80237
303-779-1100
Distance from office: 0.9-1.2 miles, depending on route

A 10% discount is available if you book your room using this link.

This discount is subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!