Creating a Service Excellence Training Program for Your Campus
Denver, CO | February 10, 2025 9:00 am MT - February 11, 2025 4:00 pm MT
Registrant Access Only
This training will not be available asynchronously.
Creating a Service Excellence Training Program for Your Campus
Denver, CO | February 10, 2025 9:00 am MT - February 11, 2025 4:00 pm MT
Design a Service Excellence Program to Elevate Retention for Students and Staff
Overview
With traditional-aged college enrollment declining and hybrid formats posing ongoing challenges, higher education leaders are facing unprecedented pressure. To tackle these issues, many institutions are adopting service excellence to create a campus-wide “culture of care” that enhances both student and employee experiences, driving retention.
Join this conference to:
- Develop a campus-specific service excellence framework
- Create a clear service excellence vision
- Establish actionable service standards
- Build an implementation plan customized to your institution’s needs
Register 3 or more people and enjoy a team discount, automatically applied at checkout!
Limited to just 30 attendees for a focused and productive experience.
Agenda
Additional details will be forthcoming, but for planning purposes we are able to provide the following information at this time:
Start & end times:
Day 1
- Registration and breakfast begin at: 8:30 a.m.
- Sessions begin at: 9:00 a.m.
- Day 1 ends at: 4:00 p.m.
Day 2
- Breakfast begins at: 8:30 a.m.
- Sessions begin at: 9:00 a.m.
- Conference ends at: 4:00 p.m.
Meals included in registration price:
- Day 1: Breakfast, lunch, and networking reception
- Day 2: Breakfast and lunch
Sessions include:
- Why Service Excellence Matters in Higher Education
- Your Service Excellence Priorities
- How Do We Derail Service?
- Rose, Bud, Thorn Activity
- Creating Trust in Teams
- Establishing Your Vision for Service Excellence (and Next Steps)
- Best Practices (and Roadblocks) in Developing a Service Excellence Program
Location
Academic Impressions Office
5299 DTC Blvd, Suite 1400
Greenwood Village, CO 80111
Nearby hotel suggestions:
Hyatt Place Denver Tech Center – 3-star hotel
8300 E Crescent Pkwy, Greenwood Village, CO 80111
303-804-0700
Distance from office: 0.5 miles if driving, 0.3 miles if walking
A room rate of $114/night is available if you book your room using this link.
This reduced rate and room availability are subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!
Denver Marriott Tech Center – 4-star hotel
4900 S Syracuse St, Denver, CO 80237
303-779-1100
Distance from office: 0.9-1.2 miles, depending on route
A 10% discount is available if you book your room using this link.
This discount is subject to general hotel availability and not guaranteed. So, we recommend booking as soon as possible!
Tagged In
$2595 $2495
Sale Ends January 17, 2025
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Creating a Service Excellence Training Program for Your Campus
Sale Ends January 17, 2025
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