Managing Difficult Customers

Live Training: Online | November 17, 2023 | 2:00 pm - 3:00 pm ET | Training will be recorded

Managing Difficult Customers

Live Training: Online | November 17, 2023 | 2:00 pm - 3:00 pm ET | Training will be recorded


Join the discussion on how to diffuse challenging situations with difficult customers in higher education.

Overview

In part two of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for diffusing common challenges that arise when managing difficult customers. You won’t make everyone happy, but you can surely try! 

Who should attend?

Frontline staff and leaders alike across functional areas will benefit from this conversation.

See Full Series

This event is part of a 3-part discussion series for professionals and emerging leaders to connect with like-minded individuals to engage in topics around customer service that can impact student and employee retention. Learn more about the series, how it works, when the other discussions will occur, the speaker panel, and who it was designed for.