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Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before.  Join us for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into:  You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.   Watch our expert faculty talk about why getting customer service right is key in higher education:  

Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before.  Join us for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into:  You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.   Watch our expert faculty talk about why getting customer service right is key in higher education:  

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are:  Join us for this virtual learning experience developed for higher education professionals who lead service efforts and supervise leaders on the frontline. Whether you are just beginning a customer service initiative or your efforts have lost steam, gain the insight you need to build momentum and increase customer satisfaction!  Watch our expert faculty talk about why getting customer service right is key in higher education:  

Summer FUN-draising Reading Challenge

In his book The Future of Fundraising, Jim Langley, President and Founder of Langley Innovations, addresses how and why our current perceptions are trailing behind philanthropic realities and offers a purpose-driven fundraising model and mindset that will allow institutions to:  Join us as an individual or with your advancement team (including academic leaders) to participate in our “Summer FUN-draising Reading Challenge,” a discussion-based book club focused on The Future of Fundraising that is designed to help you to assess your current fundraising tactics and identify opportunities to adapt them to better sustain donor trust. 

Elevate and Energize: 4 Key Strategies for High Impact Leadership Retreats

Many higher ed leaders organize leadership retreats to jump-start planning and build cohesion among their senior teams, but few retreats are as effective as they could be. In this free webcast, we’ll help you design a retreat that is more purposeful, that builds trust through collaboration, and that engages all voices and perspectives on your team thanks to the 4 key strategies below:   You will leave with the practical tools for planning your next retreat and will tap into the ideas of other leaders across the country who are also facilitating their own.   

Collaboration: The Secret to Breaking Free from the “Do More with Less” Mindset

Most institutions today are struggling with budget and enrollment challenges. When leaders compete for limited resources, it often creates a “zero-sum” mindset where some people are winners and others are losers. This dynamic causes people to protect themselves and their “turf” rather than working together to address hard problems.   This hour-long webinar will delve into the transformative power of collaborative practice in higher education settings, which can: 

Five Paths to Leadership℠ Results Debrief Session (June 28, 2024)

Now included in membership! Academic Impressions’ Five Paths to Leadership℠ Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. During the workshop, we’ll walk through:

Maximize the Success of Your Next Campaign: A Workshop for Campaign Leaders

As a campaign leader, you may have felt pressure to skip some of the front-end planning necessary to evaluate the feasibility of your campaign, create the infrastructure of support, ensure buy-in and commitment from critical stakeholders, prepare your staff, and garner volunteer leaders.  However, in today’s competitive fundraising landscape, that is no longer an option.  In this comprehensive two-day workshop, our expert panel, whose members all offer extensive years of overseeing campaigns large and small at campuses of varying sizes, will take you on a deep dive into preparing the front-end planning of your next campaign. You will zoom out to see the full scope of what a front-end campaign analysis entails and gain practical tools and resources on the following topics.  

Maximize the Success of Your Next Campaign: A Conference for Campaign Leaders

As the campaign leader, you must be thoughtful and organized in your approach to campaign planning to pull off this large-scale initiative for your campus community. This front-end planning phase requires you to evaluate the feasibility of your campaign, create the infrastructure of support, ensure buy-in and commitment from critical stakeholders, prepare your staff, and garner volunteer leaders, to name a few. Historically, you may have felt pressure to skip some of these steps since this work takes a lot of time and effort. However, in today’s competitive fundraising landscape, that is no longer an option.  In this conference, we’ve designed an experience where you, as a campaign leader, get to take a deep dive into preparing the front-end planning of your next campaign. You will learn all the critical components of this analysis, including:  This comprehensive two-day conference will not only give you the opportunity to zoom out and see the big picture of what a front-end campaign analysis entails, you will also walk away with practical tools, strategies, and resources that you can use right away in your planning efforts.  Our content has been carefully curated by our expert panel, who all offer extensive years of overseeing campaigns […]

A Community of Practice: Discussion Circle for Title IX Coordinators 

With the release of the new regulations on April 19, 2024, you, as the Title IX Coordinator, are likely in the thick of drafting your policies and procedures to comply with Title IX’s new legal mandates.  Therefore, you will inevitably have questions and encounter challenges while implementing the new requirements. Having a community of peers who are likely thinking through similar questions and challenges couldn’t come at a more opportune time as you prepare to introduce the new requirements to your campus community.  Join us for a Title IX Coordinator community of practice discussion series to network with peers from across the country, contribute to thoughtful dialogue, gain valuable feedback, and learn strategies to navigate the changes in the law.  This discussion series will occur on the following four dates:    Cara Hardin, a seasoned educator and Title IX practitioner in higher education, will help to facilitate the four weekly discussion circles and share practical recommendations with our participants. Please note that the information provided by our facilitator or others who contribute to the dialogue does not, and is not intended to, constitute legal advice. Instead, all information available during this series is for training and general informational purposes only.  As […]