Tom has over 20 years of experience working in higher education. Since 2001, Tom has held various leadership positions within Strategic Enrollment Management (SEM) at UMUC where he helped establish and lead the original student recruitment and academic advising departments in SEM. As one of the largest public universities in the United States, these departments continue to serve civilian, military and veteran adult online learners at all points of the academic life cycle. Tom is also a certified call center manager where he helped establish a Quality Assurance department and performance management model that measures advising service levels to students.
Currently, Tom creates and implements strategic and innovative retention initiatives with the purpose of increasing re-enrollment growth and driving student success through the use of data and predictive analytics. He has presented to national and international audiences on the strategic use of data and the prescriptive nature of student advising. Prior to his career in strategic enrollment management, Tom completed his undergraduate degree in Biology with a focus on molecular biology. Tom is now in the process of completing his Masters of Science in Project Management at UMUC.