Conflict Resolution: It’s What You Said AND How You Said It



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Learn the art and science of effective communication in conversations about race.


A separate training in this educational series on racial inequity dialogue explored why conversations about racial inequity and bias can be so challenging, and now this session will help you to identify the root source of your discomfort and understand why a wide range of emotions in such moments is natural. In this workshop series, we will therefore examine historic and current roadblocks to true connection, barriers that can lead to distrust, and how we engage unconsciously with individuals based on their visible or assumed social identities. We will also explore how racial power dynamics influence everyday interactions and identify ways to challenge entrenched norms that influence how we choose to communicate and engage with each other.


Who Should Attend

This workshop series is designed for higher-ed professionals across all levels and functional areas who are a) seeking an opportunity for self-development, and b) committed to supporting the advancement of diversity and inclusivity efforts on their campus.

The Academic Impressions Online Learning Experience

Intentionally Designed
Online Learning

Our virtual trainings go far beyond just replicating PowerPoint presentations online: these experiences are intentionally designed to give you the kind of robust and dynamic learning experience you’ve come to expect from Academic Impressions. These trainings provide you with an active learning environment and an online space where you can explore ideas, get inspired by what your peers are doing, and understand the range of possibilities around a certain topic. You will leave these sessions with practical solutions that you can take back to your team or task force.

What you will get:

  • A dynamic, interactive, and high-touch virtual learning experience designed to engage and set you up for growth
  • Seamless online face-time, networking, group work, and Q&A opportunities from the comfort of your own workspace
  • Practical takeaways and hands-on knowledge
  • Guidance from vetted subject matter experts
  • Unlimited access to all recorded online sessions


Professional portrait of Sandra Miles

Dr. Sandra Miles

Senior Student Affairs Practitioner & Diversity/Equity/Inclusion Consultant

Sandra has spent the last 16 years serving as a leader and administrator in higher education. Specifically, she has had extensive experience managing crisis, strategic planning, developing leadership programs, working with persons with disabilities, serving as a Dean of Students, Chief Student Affairs Officer, Chief Diversity Officer, Deputy Title IX Coordinator, and mediating disputes.

Read Speaker's Full Bio.


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