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5 Tips for Improving International Alumni Data

Posted on by Kenneth Soldink

Today, international alumni relations looks and feels: Successful programs require leadership support, designated staff management, volunteer engagement and resources such as budgets and updated data. With current databases, our efforts are only as good as the information we have — or the information we are getting today. How are we tracking international alumni? Does this area need a thorough review before we start outreach? Can we begin to track international students better? POLLING ALUMNI RELATIONS PROFESSIONALS In a recent online training with Academic Impressions increasing international alumni engagement, I asked participants what their greatest challenge was in engaging international alumni. More than 85% of responses agreed that incomplete, insufficient, old, and/or the lack of international alumni databases proved their most challenging obstacle. You can order that training here. As a follow up to it, I want to offer these five tips for improving international data management practices: 1. Know the depth of current data and create records for “non-traditional” alumni First, do the research needed to track when the first international students attended your institution and how the demographics have changed over time: 2. “Internationalize” current systems Output is only as good as input. The success of engaging international alumni […]

Spotlight on Innovation: How Kennesaw’s TAG Program is Creating Better Degree Completion Pathways for Transfer Students

Posted on by Kenneth Soldink

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Transfer student support has seen something of a revolution over the last decade, as colleges have become increasingly aware that transfer students make up over 60% of all American undergraduates enrolled at four-year institutions, and that transfers often arrive without the system of peer support and transitional support services that have been made available to many first-year students. Many institutions, especially state flagships, have put in place robust transfer student support services or, in a few cases, established one-stop transfer student centers on campus. The one-stop approach for transfers remains rare, however, and it is more often that transfer student support is handled out of one department or office on campus. Bucking this trend is Kennesaw State University, which, with the aid of a $3.2 million First […]

Spotlight on Innovation: Retaining First-Gen Students at UNC-Chapel Hill

Posted on by Kenneth Soldink

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 24 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. Percentages of first-generation students are rising at many institutions, and the University of North Carolina at Chapel Hill is taking an especially comprehensive approach to academic support for this growing and often challenged demographic. At AI, we’re looking forward to watching their FITW-funded project develop over the next four years; if successful, it will provide other institutions with one possible model for a holistic and effective approach to supporting and retaining first-generation students. Here’s a first look at the challenge UNC-Chapel Hill is up against and how they’re innovating to address it. The Challenge At UNC-Chapel Hill, 20 percent of undergraduates are first-generation students who are half as likely to graduate college as their peers. First-generation students who transfer from a community college or major in a […]

Doing Service Learning Right

Posted on by Kenneth Soldink

At many institutions, service learning programs are pursued in an ad hoc manner. Here’s how to realize the full potential of a service learning initiative. Service learning programs have proliferated on college and university campuses over the past decade, leading in the best cases to measurable gains in student learning and engagement; yet at many institutions, these programs are still pursued in an ad hoc manner. Among the obstacles to realizing the full potential of a service learning initiative: To learn from the success of one of the more effective programs, we turned this week to Drew Stelljes, director of community engagement at the College of William and Mary. That institution has effectively scaled its interests in service learning up to a comprehensive civic engagement initiative with defined outcomes and structured collaboration across both the academic affairs and student affairs division. Here is Stelljes’ advice for colleagues at other institutions who may be looking to achieve more with their service learning efforts. Defining Your Outcomes First, Stelljes advises establishing clarity around the purpose of the initiative: “Tease out the objectives that are important to your school,” Stelljes advises, “and then articulate those to the faculty you hope to involve.” “We […]

The Critical Step in Allocating Resources Across Alumni Relations and Annual Giving

Posted on by Kenneth Soldink

Most alumni relations and annual giving operations have limited intelligence about who will be a strong reunion volunteer, annual giver, or alumni travel prospect—if the person has not previously participated in any of those activities. But rather than pulling a random database query and then reaching out at random to the contents of the entire resulting list, applying predictive analytics can help provide a more targeted allocation of your resources and more targeted messaging. Why Predictive Modeling is Critical Many organizations seeking to improve operating performance are turning to predictive analytics and predictive modeling to either increase revenues, decrease costs, or both. The size of our alumni population and database at Penn make focusing resources critical to fundraising success. The objectives of our early pilot projects in predictive modeling have been to reduce fundraising-related marketing costs and/or increase the dollars raised, or improve business performance in some other way. Here are examples of how our recent analytics efforts at Penn have informed critical resourcing decisions: The Steps for Effective Predictive Modeling The steps in the predictive modeling process are: Identification of the business need and a proper problem definition are critical for a successful project. In most data warehouse systems, […]

Minors Matter: How Interdisciplinary Solutions Benefit Institutions and Students

Posted on by Brady Stanton

By Hilary L. Link, PhDPresident of Allegheny College Between the end of the 19th century and the first part of the 20th, higher education in this country became more and more specialized and fragmented due to a number of factors: new research findings, the growth of experimental and scientific methods, the application of science to industry, and “an increased awareness of social problems brought about by an increasingly industrial and urban society.” Emblematic of this specialization, which continues today, is the focus on a student’s major, required by almost every college and university. Most majors are too discipline-specific on their own to give graduates the tools to solve the ever-more-vexing problems of today’s complex world. A major in English may present a career path that is traditionally narrow; combine it with a minor in Environmental Science and graduates expand their opportunities, for instance, as researchers in the natural sciences, leaders in the burgeoning alternative energy sector, grant-writers for climate action nonprofits or environment-focused policymakers and communications professionals. Our problems demand solutions that integrate different perspectives and disciplines, which is precisely why minors matter today more than ever before. As an interdisciplinary scholar of Renaissance art and literature, I have been […]

Developing Social Justice Training for Student Staff: One Administrator’s Experience

Posted on by Shawn Herbert

As the administrator of a one-person office at a small, private, liberal arts university, I rely heavily on my teams of student staff. Together we provide academic support for just over 2,000 undergraduate students and 200 graduate students through several targeted programs that lead to increased success and retention. Training my student staff is a vital part of our programs’ and our students’ success. To build my teams’ foundational knowledge around enhancing cognitive function as it relates to academic success, I developed a training program centered on evidence-based approaches to effective learning strategies. Leaning on scientific research and data lends credibility and relevance to the work we do. By helping students understand why strategies are effective and working with them to develop individually tailored approaches they can use now around their busy schedules, students begin to see my teams as legitimate and qualified resources as they start to realize improved success through their evolving approach to learning. Connecting our work to social justice Core-shaking events in the spring and summer of 2020 demanded a voice in this year’s training. As I reviewed materials to prepare my student staff of 40 for our work ahead, it became clear we would need […]

A Year in Crisis: Lessons in Communication Learned as a Department Chair

Posted on by Brady Stanton

Introduction We have just passed the one-year anniversary of the COVID-19 pandemic. While this experience may have provided opportunities for us to learn and grow, it has also taught us there are critical elements of our life and work where no substitute is sufficient. One of these elements is communication. The extreme safety measures of social distancing, lockdowns, quarantines, remote teaching, and working from home have made communicating with one another increasingly difficult and acutely essential. Let’s not forget, though, there has always been a need for academic leaders to improve communication—many of us have even read books and attended workshops dedicated to this topic. However, the current pandemic has magnified potential weak spots in our communication, providing the opportunity to develop new habits that will benefit those we lead. Allow me to share with you some lessons I have learned recently—some more painful than others—and how they can be applied right now, as well as in a post-pandemic world. Knowing Your Responsibilities Makes You a Better Communicator Being a department chair is the toughest job on campus, and the job does not get any easier during a pandemic. Students, faculty, and staff look to us for magical answers to […]

Taking On-Campus Student Employment to the Next Level

Posted on by Kenneth Soldink

September 29, 2011 The 2010 census data paints a bleak financial picture for recent graduates, and as the recession lingers, it’s clear that many of the students enrolled at your institution will be graduating into a very difficult market. There has rarely been a better time to conduct an aggressive rethinking of your on-campus employment opportunities. We reached out to Brett Perozzi, the associate vice president for student affairs at Weber State University and a key thinker and innovator on this issue, to learn more about how on-campus employment opportunities can be structured well to enhance student learning and prepare students well for entry into their future careers. Perozzi offered us advice on these four items: “The key that I have found is selecting specific learning outcomes (for example, outcomes focused on critical thinking, communication skills, problem-solving skills, leadership), and then teaching and training students around those specific skill sets. Often we think: “Well, of course students will become better problem-solvers after these employment opportunities.” But you need to train for this and provide structured opportunities for this learning to occur. Good on-campus employment programs select specific learning outcomes, provide relevant and targeted training, and assess progress.”Brett Perozzi, Weber State […]

Outsourcing Financial Aid Operations

Posted on by Greta Bell

Financial aid offices at colleges that are experiencing rising enrollment as well as increased percentages of the student population seeking financial aid find themselves facing: High inbound call volume (especially at peak times) Longer lines as students unable to get through by phone visit the office in person A bottleneck in staff time and resources with the verification process, as the US Department of Education is selecting more financial aid reports to be verified This strain comes at a time of tight budgets, when most financial aid directors are not able to add staff or other resources. Once these bottlenecks begin to result in deterioration of service, this situation makes outsourcing your call center or your verification process an attractive option. But it is critical to outsource to the right contractor and with the right oversight in place. We turned to Dewey Knight, associate director of financial aid at the University of Mississippi, for his advice on due diligence in outsourcing financial aid operations. Making the Decision to Outsource “I am a big believer in outsourcing financial aid functions when that contributes to a better experience for students and parents,” Knight advises. “But you have to do it right.” In […]

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