Everything You Need to Know to Improve Customer Service in Higher Education A Closer Look at Service Excellence in Higher Education As our colleges and universities strive to help more students persist and succeed, it’s time to have deeper conversations on campus about how we serve our students and other constituents: What do service competencies […]
Mark Grambergs is a vice president of real estate development for EdR with more than 25 years’ experience in commercial mixed-use development. He is EdR’s development lead on the transformation of the University of Kentucky’s student housing program, which will redevelop up to 9,000 beds on Kentucky’s campus over five years at an investment of […]
Ms. Ernst, a registered architect in New York and Washington, DC, LEED AP Building Design +Construction, and has more than 20 years of experience in program/project management, architecture, interiors, construction management, facilities planning and design. Recent Georgetown projects include an innovative 91,000 SF downtown campus and a 150,000 SF state-of-the-art integrated science building. Prior to […]
Dan joined Purdue’s College of Pharmacy as a major gift officer in May 2016. Similar to others who have entered the advancement world recently, he is a millennial and this was Dan’s first major gifts job. By diligently implementing this 30-60-90 day plan set forth by John Dinkens, Dan was able to help debunk the […]
Mark Miller delivers a diversity of experience having begun his career in student housing as a Residence Hall Director and holding positions on university campuses including Director of Housing and Assistant VP of Operations. Moving off-campus, he has supervised operations at the portfolio level in both student and traditional multifamily housing including staffing, marketing and […]
Jill McKinstry is Librarian Emeritus of the University of Washington (UW) and former director of the Odegaard Undergraduate Library and special assistant to the dean of University Libraries for undergraduate education and programs at the University of Washington. Jill is a graduate of the University of Washington Information School and a librarian at the UW […]
Formerly Treasurer and Executive Director of Real Estate and Business Development at Boise State University, Jared has approximately 20 years’ experience in higher education. Jared has presented at numerous conferences, and has published many articles on various topics, including public/private partnerships. Jared has been involved in numerous P3 projects for several years, including two recent […]
Mr. Graham joined JLL in March 2014 as a Senior Vice President with the Public Institutions group. Located in San Diego, CA, he provides real estate, development and neighborhood revitalization advisory services to public sector and higher education clients in the western United States. He is currently managing a strategic engagement for the Port of […]
Most institutions mandate sexual harassment training for all individual team members. But when was the last time your advancement team met as a group to plan for the difficult issues surrounding sexual harassment in advancement? Join us online to further these critical conversations on your campus. We will help you assess whether you have clear, […]
By Gordon E. Harvey, Ph.D., Distinguished Professor & Department Chair,Jacksonville State University Thinking about becoming a department chair? Here’s what I wish someone had told me when I started. As a junior faculty member, I envisioned a life of teaching and writing, but never one of supervision and leadership. To be sure, I still teach […]
