How to Cut the Costs of Campus Mail

January 21, 2009

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Overview

A significant contributor to the costs of campus mail services is poorly addressed commercial mail inbound to campus addresses. The masses of inbound envelopes and magazines that cannot be routed to an appropriate address add significant labor and disposal costs, delay delivery, and increase waste to the environment. The recent change in the USPS Move Update requirement may help, but only if your addresses are in the system.

The solution lies in establishing best practices for your mail services center and clear policies for handling poorly addressed mail-and then communicating those measures with faculty and staff, students, mailers, and vendors.

Join us for this on-demand webcast to discover guidelines and tactics for cutting the costs of badly addressed mail by defining and communicating a proactive best practices mail policy.

TARGET AUDIENCE

Managers of campus mail services will learn best practices and proactive tactics for managing and reducing poorly addressed inbound campus mail.

Agenda

Live Session Took Place On Wednesday, January 21, 2009

Two types of campus mail
- Inbound mail to students
- Inbound mail to faculty and staff
Current policies
- Selective delivery
Seasonal
Business vs. personal
- Packages vs. letters
Private carriers vs. USPS
- Who delivers what?
Closed vs. open campus
Leverage for outbound rates
Costs of poorly addressed mail
Best practices
- Ensuring best address formats
  - Working with the USPS
  - Other services to check with
  - Securing administrative buy-in
- Raising mailer awareness
  - Who to contact first
  - How to approach senders of inbound large mailings
- Raising recipient awareness
  - Outreach
  - What to emphasize
Encouraging those leaving campus to inform mailers
- Change of address (COA) forms
- Don't rely on move update
- Who to work with
Internal policies for handling of badly addressed mail
Participating in a centralized address hygiene database
What to do with a decentralized database
Getting help

Instructors

Thomas Roylance

Assistant Director, Print and Mail Production Center

Brigham Young University

Thom oversees the processing of 10 million pieces of incoming mail, 5.5 million pieces of outbound mail, and inbound/outbound shipping of more than 500,000 packages annually. In 1999, Thom managed the merging of BYU's print and copy services with the campus mail services, and he now oversees both operations. Thom is a Certified Mail and Distributions Systems Manager (CMDSM), and has received the USPS's Industry Excellence Awards for Nonprofits and the USPS's Mail Center Manager Award. He is a past president and a long-standing board member of the National Association of College & University Mail Services (NACUMS) and is currently president-elect.

Registration

CD Recording of Live Webcast

$350.00

How to Cut the Costs of Campus Mail CD Recording

Attendee Information

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