Customer Service Skills Certification Course
Last updated July 16, 2025Course Length
2h 42m
Last Updated
July 16, 2025
Customer Service Skills Certification Course
Last updated July 16, 2025Table of Contents
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Module 1: Context for Customer Service in Higher EducationService Excellence in Higher Education7:16
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Module 2: Strategies for Customer ServiceThe Cycle of Service and Moments of Truth5:01
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Module 3: The Tough StuffCreating Consistency Through Scripting2:44
Elevate service excellence on your campus with the only higher education-focused certification in customer service skills.
Overview
Earn the only customer service certification built for higher education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Tagged In
Heath Boice-Pardee
Head of Practice in Service Excellence, Academic Impressions
Eileen Soisson
Independent Consultant & Director of Wall Fellows, Coastal Carolina University
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