Category: Blog

Business Intelligence: Making Data Reporting More Effective

Attention to analytics for higher education is growing. Campus Technology recently published an intriguing interview with Florida State University, highlighting the success of FSU’s initiative to build end user ownership of data reporting, and Tech Therapy this week podcasted an interview with the president of the University of Maryland, Baltimore County on making the transition from reliance on anecdotal evidence to reliance on ready and available data. While the Campus Technology article focused on the technological solution employed, Brian Parish, president of IData Incorporated, suggests that for institutions that are revisiting their data reporting, process and communication may be more critical to sharing knowledge across your institution than the tools and technology that will provide the vehicles for that sharing. Here are Parish’s tips for making data reporting more effective. Shift the Focus from Data to Information “Reporting is not a technology problem. The barrier is knowledge; you need to create reports that help end clients solve problems, and this means you need to help the end user frame the question. You need to understand the purpose of the report, why they need this. You need to share information, not just data.” Brian Parish, IData Incorporated Parish suggests the need to encourage […]

3 Questions to Answer Before a Wide-Scale Adoption of the iPad

In a Campus Technology article this week entitled “CIO Predicament: What To Do About the iPad,” Tim Chester, CIO and vice provost for academic administration at Pepperdine University, recommended a middle ground between the opposing camps of those hurrying toward wide-scale adoption of the iPad and those refusing to support the new mobile device. While Pepperdine has not moved to adopt the device across campus, the school has taken 3 initial steps: At Academic Impressions, we interviewed Tim Chester to learn more about his approach and his thinking around iPad adoption. Chester suggests that there are 3 threshold questions a campus needs to be able to answer prior to adopting the iPad on any wide scale: Sustainable Market Share “Is this a fad? Sustainable market share over time is the sign of impact. Does the market share continue to grow, or is this device replaced by something else? Individuals eventually stop buying devices they don’t find useful.”Tim Chester, Pepperdine U Citing the need to make investments wisely given limited resources, Chester proposes a two-year timeline (while noting that “2 years” is neither fixed nor exact) for watching the mobile device market prior to investing in campus-wide or even college-wide iPad […]

Recruiting Chinese Students

We have seen enrollment commitments, aspirational statements, and recruiting plans focused on Chinese students at institutions across the US. However, few colleges and universities in the US have developed a strong tradition of marketing to Chinese students. In a recent conversation with Academic Impressions, Tom Melcher, chairman of Zinch China (an entity that offers services to assist Chinese families with college choice and helps admissions officers in the US identify their best-fit Chinese candidates), offered practical advice for how institutions new to recruiting in the Chinese market can: Target a Specific Chinese Market Melcher suggests that these three questions are critical to targeting your recruiting effort: First, Melcher warns that Chinese is not a single language, and you need to be very clear whether you are recruiting students from Hong Kong or Taiwan, or from the mainland. “Hong Kong and Taiwan read and speak a different language from the mainland,” Melcher advises, “with more complex characters. The two languages are more different than the Spanish spoken in Spain and the Spanish spoken in Mexico, which at least are the same written language.” It is critical to make sure your marketing materials are in the right language for the right audience. It […]

Taking Marketing Materials From Print to Online: A Few Tips

More colleges are trimming back print viewbooks and related materials and moving to more digital approaches; most recently, the University of Colorado at Boulder hopes to save more than $250,000 a year by scaling back its recruiting brochures. We turned to Elizabeth Scarborough, CEO of SimpsonScarborough, and Jason Simon, director of marketing and communication services for the University of California, for their tips on making the print-to-online transition most effectively. First, Don’t Rule Out Print Entirely Scarborough cites the case of one institution that has decided to eliminate the print run of its alumni magazine, transitioning the entire distribution to an online version. However, data collected on the preferences of the readers indicates that 30% of the institution’s alumni want to receive only a print magazine. By canceling all the print distribution, this university is risking losing up to one third of their readership. “That’s a real mistake,” Scarborough warns. “While I am 100% a supporter of a greater mix of print and electronic, I firmly believe that print is not yet dead. Some members of your target audience may still have a very strong preference for print, and that is to be respected.” “You don’t have to eliminate an […]

Admitting Transfer Students

This week, the National Association for College Admission Counseling (NACAC) released a report detailing how institutions of different types and sizes are weighting different admissions factors when reviewing transfer student applications. Among other findings, the report confirms that most (though not all) institutions have begun weighting postsecondary grades and achievements over secondary grades. Responding to the NACAC survey, Kurt Thiede, vice president for enrollment management at Bucknell University and a leader in recruiting and engaging transfer students, offers tips for reviewing transfer student applications and for better integrating transfer students into your enrollment strategy. Admissions Factors When reviewing transfer student applications, Thiede advises, “look at their academic achievements in totality”: Regarding pace, Thiede cites the case of a 30-year-old student who has earned a 2-year degree with a 4.0 GPA but who did so by taking 1-2 courses per term over the past 10 years. This student may have a high GPA and an excellent schedule, but might not be ready for the pace of education at your institution. One factor Thiede advises not weighting for transfer admissions is standardized test scores. These test scores may be several years dated for many applicants, and their post-secondary record is both more recent and likely […]

Improving the Academic Success of Latino Students

While many colleges are making investments in recruiting Latino students, Western Oregon University, a public institution primarily serving first-generation students, has made significant investments in supporting and retaining Latino students. Oregon Live reported that WOU raised its completion rate for Latino students 16% between 2002 and 2007 (the 2007 rate was 49%, actually several points higher than white students at WOU). We asked David McDonald, associate provost at WOU, for advice he would offer his peers on where to start in improving graduation rates for Latino students. Start with Your Data “Start collecting the data now. What are the characteristics of successful versus not successful students?”David McDonald, Western Oregon U Among your Latino students, look for which cohorts are achieving success and which are not. This tells you both where you can reinvest funding for current efforts in order to capitalize on current successes, and where your greatest needs are. Factor in: Conduct an Advising Audit “Start with advising. Is your college really doing what it needs to do?”David McDonald, Western Oregon U Because many Latino students are first-generation and lack the support network that may be available to traditional students, advising is especially critical. In auditing academic advising, look […]

Succession Planning for IT

Amid a wave of CIO retirements, it is critical for information technology leaders in higher education to engage in proactive succession planning and talent development throughout their IT organizations. We asked Tim Chester, chief information officer at Pepperdine University, for his advice on developing leadership competencies within IT. Invest in Developing More Than Just Technical Skills Developing a successful IT organization and successful candidates for future leadership, Chester notes, involves prioritizing a set of competencies that are above and beyond technical skills. When hiring and promoting staff, most IT organizations can rely on a set of expectations around minimums having to do with years of experience and skill sets. However, it is also critical to set expectations around the mastery of competencies having to do with the delivery of service and engagement with users in improving your institution’s use of technology. For example, Pepperdine University’s IT organization has two tiers of core competencies. The first tier consists of those skills necessary to provide good and consistent service: A second set identifies those skills that enable staff to “go the extra mile” in providing excellent service and engaging users in meaningful ways: These skills, Chester suggests, are critical to the advancement […]

Weathering a Year of Increased Student Price Sensitivity

Jon Boeckenstedt, associate vice president of enrollment management at DePaul University, and Joseph Russo, director of student financial strategies at the University of Notre Dame, offer advice on assessing price sensitivity as you look to weather the next year. What No One Should Be Doing Boeckenstedt advises against one common scenario in which a cabinet member asks enrollment management to begin with expenditure assumptions and then determine how much tuition must increase to meet the expenditures. Now more than ever, Boeckenstedt suggests, universities must assess what their market is willing to pay for the services they are offering. You may be charging too much (and straining your financial aid resources to take up the slack), or you may be charging too little. You need to know. You also need to distinguish between price sensitivity for different schools (for example, your business school versus your school of education) and for different classes (it may be advisable to consider distinct fee increases for freshmen versus returning students). “Identify what you can reasonably charge and then decide what you can do with that revenue. Don’t start with how much you need to spend.”Jon Boeckenstedt, DePaul U If you are approached by your president […]

When Conflicts of Interest Involve the Board

The Chronicle notes that one fourth of private institutions do business with their trustees’ companies. Further emphasizing the extent of possible conflicts of interest involving high-ranking officials at private institutions, another study (login required) notes that many presidents at US institutions with the largest endowments supplement their salaries with lucrative posts on corporate boards. We asked Lucie Lapovsky, president of Lapovsky Consulting and past president of Mercy College, for her advice on how institutional presidents can best manage institution/board relationships to either prevent a conflict of interest or minimize the negative impact if there are already existing conflicts. If Possible, Avoid the Conflict in the First Place “You’re far better off not having business relationships with your board members.”Lucie Lapovsky, Lapovsky Consulting Even if the relationship is entered into with the best of intentions, it is very difficult to terminate it if needed. Lapovsky cites the example of a construction contract with a board member’s company. It is rare in any case for a major capital project to stay on time and on budget. When the time comes for your institution to engage in difficult mid-project negotiations with the contractor, the decision of how hard to push the contractor will […]

Communicating Conflicts of Interest to the Public

According to the Chronicle, one-fourth of private institutions do business with their trustees’ companies. Potential conflicts of interest involving board members or high-ranking officials certainly are not limited to private colleges, however; North Carolina State University’s termination of Mary Easley and the uncovering of the University of Illinois’ previous board’s interference in the admissions process each represent highly publicized examples. We asked Cindy Lawson, media relations expert and vice president for public relations and communications at DePaul University, for practical tips on what and how to communicate to the public when a conflict of interest involves a member of the board, in order to manage the impact on the institution’s reputation. Be Forthright and Specific “From my experience, the chances of an institution’s reputation remaining intact are far better when that institution is forthright and admits the conflict, shares as much information as it possibly can, and most importantly, describes the measures it is taking to ensure it doesn’t happen again, as opposed to trying to hide it, hoping that no one finds out, or worse — trying to deny it or cover it up once it is exposed.”Cindy Lawson, DePaul University In a case involving an unintentional conflict of […]

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