Course Category: Course

Leading Through Conflict: A Department Chair’s Guide 

This course helps department Chairs understand why conflict is a normal and unavoidable part of academic leadership—especially given the tensions of leading peers, balancing faculty and administrative expectations, and working within resource constraints. The course walks you through the major types of conflict you are likely to encounter, including task, relationship, values-based, process, and status conflicts, so that you can respond with greater clarity and confidence. It also reframes conflict as a valuable source of information, teaching you to look beneath surface positions to uncover the interests and needs driving difficult situations. Through practical frameworks and reflection, you’ll build skills in diagnosing conflict by examining factors such as self-awareness, trust, communication style, and collaboration tendencies. 

Using the Five Paths to Leadership® to Deliver Feedback That Motivates 

This is a raw recording. An edited version will be available in the future. You probably already know that giving feedback to your colleagues is a beneficial thing to do. But it’s also one of the trickiest things to get right. How many times have you delivered feedback to one colleague and it goes well, and then you deliver feedback to someone else, and it goes awry? The truth is, you cannot use a cookie-cutter approach to giving feedback. The way you communicate feedback needs to be tailored to the person receiving it, so that you can motivate them to put the feedback into action. Join us to explore how you can use the Five Paths to Leadership® model to adapt the way you communicate feedback so that it really resonates with the person receiving it. 

UNLV Chairs’ Leadership Development Program

Overview:     Welcome to the inaugural UNLV Chairs’ Leadership Development Program.  We’re delighted that you’ve chosen to spend your spring semester with us to explore and enhance your leadership.  Whether you’re a new, current or aspiring chair, this program will help you:    

Self-Awareness for Department Chairs

This course invites Chairs to pause and reflect on how their values, habits, and leadership patterns shape their departments. Through real-world examples and the Five Paths to Leadership® framework, you’ll explore your strengths, awareness gaps, and stress responses and how these influence relationships, decision-making, and culture. The course emphasizes self-awareness as a leadership superpower, equipping you to lead with greater clarity, adaptability, and intention. You’ll leave with practical tools and reflective practices you can immediately apply in their day-to-day leadership.

CSU San Bernardino: Delivering Effective Customer Service & De-escalation Skills

 This mini-module  is a start to help you enhance your customer service skills including working with difficult customers, as well as how to effectively de-escalate challenging situations.    The videos on the course page will take you about an hour to review. Some lessons in the mini-module reference a Learning Journal, and we have created this workbook just for you to help you apply what you learn directly to your day-to-day work on-campus. 

Starting Career Planning as Mid-Career Faculty

This is a raw recording and will be updated as soon as possible with an edited version. Mid-career is often a turning point for faculty—some aspects of the work still spark joy and fulfillment, while others feel draining or disconnected from what matters most. This webcast will invite you to pause and reflect:   Through guided reflection and examples, you’ll explore how these questions can open the door to intentional career planning. You’ll also get a preview of our Mid-Career Moves course, which provides a step-by-step framework for creating a career plan that aligns with your values and goals. Join us to discover how clarifying what brings you joy—and what doesn’t—can be the starting point for mapping a sustainable and meaningful next stage in your career. 

Best Practices in Faculty Development: Supporting Aspiring and Emerging Faculty Leaders

This is a raw recording and will be updated as soon as possible with an edited version. Universities recognize the importance of developing faculty leaders, but many face a common challenge: How do you sustain the momentum of leadership programs once a cohort finishes—especially when leadership opportunities on campus are limited?    In the first session of our Best Practices in Faculty Development series, join guest speaker Margie Ferguson as she shares how she partnered with Academic Impressions to design and implement a leadership program that supports both new and established leaders at Indiana University, Indianapolis. You’ll gain insights into:    Join us live for the chance to ask questions and learn about how to strengthen faculty development—especially for aspiring faculty leaders.

Supporting Neurodiverse Employees

Grounded in lived experience, this course shows how small supervisory shifts—such as clarifying the “why,” agreeing on preferred communication, and normalizing support—unlock the strengths of neurodivergent staff. Leaders leave with scripts, tools, and resources to build trust, reduce stigma, and translate inclusion into everyday actions. 

Advanced Supervision Certificate Reflection Assignment

Thank you for participating in the Advanced Supervision Certificate program! We hope you learned a lot from the courses and your cohort experience!   This reflection assignment is the culmination of your experience and your only requirement for receiving your badge for the program. Please take some time to reflect on what you’ve learned and how you’ve been able to apply your takeaways to your role. We’ve offered some suggested questions to help you. Once you’ve written your reflection, please hit Submit to earn your badge.   Note: If you’d like to save your reflection, please copy and paste it into a separate document before hitting Submit. We are currently unable to easily recover data from submissions once submitted. 

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