Course Category: Course

CSU San Bernardino: Delivering Effective Customer Service & Escalation Skills

 This mini-module  is a start to help you enhance your customer service skills including working with difficult customers, as well as how to effectively de-escalate challenging situations.    The videos on the course page will take you about an hour to review. Some lessons in the mini-module reference a Learning Journal, and we have created this workbook just for you to help you apply what you learn directly to your day-to-day work on-campus. 

Starting Career Planning as Mid-Career Faculty

This is a raw recording and will be updated as soon as possible with an edited version. Mid-career is often a turning point for faculty—some aspects of the work still spark joy and fulfillment, while others feel draining or disconnected from what matters most. This webcast will invite you to pause and reflect:   Through guided reflection and examples, you’ll explore how these questions can open the door to intentional career planning. You’ll also get a preview of our Mid-Career Moves course, which provides a step-by-step framework for creating a career plan that aligns with your values and goals. Join us to discover how clarifying what brings you joy—and what doesn’t—can be the starting point for mapping a sustainable and meaningful next stage in your career. 

Best Practices in Faculty Development: Supporting Aspiring and Emerging Faculty Leaders

This is a raw recording and will be updated as soon as possible with an edited version. Universities recognize the importance of developing faculty leaders, but many face a common challenge: How do you sustain the momentum of leadership programs once a cohort finishes—especially when leadership opportunities on campus are limited?    In the first session of our Best Practices in Faculty Development series, join guest speaker Margie Ferguson as she shares how she partnered with Academic Impressions to design and implement a leadership program that supports both new and established leaders at Indiana University, Indianapolis. You’ll gain insights into:    Join us live for the chance to ask questions and learn about how to strengthen faculty development—especially for aspiring faculty leaders.

Advanced Supervision Certificate Reflection Assignment

Thank you for participating in the Advanced Supervision Certificate program! We hope you learned a lot from the courses and your cohort experience!   This reflection assignment is the culmination of your experience and your only requirement for receiving your badge for the program. Please take some time to reflect on what you’ve learned and how you’ve been able to apply your takeaways to your role. We’ve offered some suggested questions to help you. Once you’ve written your reflection, please hit Submit to earn your badge.   Note: If you’d like to save your reflection, please copy and paste it into a separate document before hitting Submit. We are currently unable to easily recover data from submissions once submitted. 

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