Earn the only customer service certification built for higher education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Now included in membership! Academic Impressions’ Five Paths to Leadership℠ Self-Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. During the workshop, we’ll walk through:
Supervision Certificate Program Learn effective strategies for supervision and gain practical tools to support your team in just 4 weeks. Bookmark this page and use the links below to access the weekly trainings. Week 1: Setting up the Supervisory Relationship Week 2: Performance Management Video 1 Week 2: Performance Management Video 2 Week 3: Managing Conflict Week 4: Growing, Motivating, and Retaining Your Staff Click here to download the workbook (to be filled in while watching video trainings) Login for Week 2 & 4 Live Training On: August 17 and September 1, 2023 at 1:00 p.m. ET Live Session #1 (Thursday August 17 | 1-2 PM ET) Live Session #2 (Friday September 1 | 1-2 PM ET) Full Event Information VIEW EVENT PAGE Including: Curriculum Overview Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Five Paths to Leadership℠ Results Session Learn more about your Five Paths to Leadership℠ Self-Assessment results, what they mean, and the styles of each path — Critical Thinker, Relator, Visionary, Warrior, and Sage. Login On July 21, 2023 at 1:00 p.m. ET JOIN ZOOM MEETING Be sure to take The Five Paths to Leadership℠ Self-Assessment before the session and bring your results to the session! Take The Five Paths to Leadership℠ Self-Assessment Full Event Information VIEW EVENT PAGE Including: Agenda Overview Speaker Bios Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
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Five Paths to Leadership Results Debrief Session Learn more about your self-assessment results, what they mean, and the styles of each path — Critical Thinker, Relator, Visionary, Warrior, and Sage. Login On: June 15, 2023 at 1:00 p.m. ET JOIN ZOOM MEETING Be sure to take the Five Paths to Leadership Self-Assessment before the session and bring your results to the session! Take the Five Paths Assessment Full Event Information VIEW EVENT PAGE Including: Agenda Overview Speaker Bios Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Supervision Certificate Program Learn effective strategies for supervision and gain practical tools to support your team in just 4 weeks. Use the links below to access the weekly trainings. Week 1: Setting up the Supervisory Relationship Week 2: Performance Management Video 1 Week 2: Performance Management Video 2 Week 3: Managing Conflict Week 4: Growing, Motivating, and Retaining Your Staff Click here to download the workbook (to be filled in while watching video trainings) Login for Week 2 & 4 Live Trainings On: June 16, 2023 and June 30, 2023 at 1:00 p.m. ET Live Session #1 (Friday June 16 | 1-2 PM ET) Live Session #2 (Friday June 30 | 1-2 PM ET) Full Event Information VIEW EVENT PAGE Including: Curriculum Overview Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Supervision Certificate Program Learn effective strategies for supervision and gain practical tools to support your team in just 4 weeks. Login for Week #4 Live Training On: May 30, 2023 at 1:00 p.m. ET Use the links below to access the weekly trainings. Week 1: Introduction and Self-Discovery Week 2: Performance Management Week 3: Managing Conflict Week 4: Goal Setting (Complete Before Live) Join Week 4 LIVE Session (May 30, 2023) Full Event Information VIEW EVENT PAGE Including: Curriculum Overview Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Supervision Certificate Program Learn effective strategies for supervision and gain practical tools to support your team in just 4 weeks. Login for Week #4 Live Training On: April 25, 2023 at 1:00 p.m. ET Use the links below to access the weekly trainings. Week 1: Introduction and Self-Discovery Week 2: Performance Management Week 3: Managing Conflict Week 4: Goal Setting (Complete Before Live) Join Week 4 LIVE Session (April 25, 2023) Full Event Information VIEW EVENT PAGE Including: Curriculum Overview Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
Supervision Certificate Program Learn effective strategies for supervision and gain practical tools to support your team in just 4 weeks. Login for Week #4 Live Training On: March 28, 2023 at 1:00 p.m. ET Use the links below to access the weekly trainings. Week 1: Introduction and Self-Discovery Week 2: Performance Management Week 3: Managing Conflict Week 4: Goal Setting (Complete Before Live) Join Week 4 LIVE Session (March 28, 2023) Full Event Information VIEW EVENT PAGE Including: Curriculum Overview Prepare for the Workshop This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully:
