Course Category: Webcast Recording

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are:  Join us for this virtual learning experience developed for higher education professionals who lead service efforts and supervise leaders on the frontline. Whether you are just beginning a customer service initiative or your efforts have lost steam, gain the insight you need to build momentum and increase customer satisfaction!  Watch our expert faculty talk about why getting customer service right is key in higher education:  

An Introspective Look at Higher Ed Leadership’s Impact on Trust, Morale, and Retention

Political interference, campus protests, demographic cliff(s), rising costs, and campus closures are all contributing to the public’s declining trust in higher education. But it’s not just the public. Respected and “star” faculty and administrators are also losing faith and continue to show signs of disenchantment, anxiety, and mistrust. In fact, 57% of faculty and staff said they were likely to leave their position next year, and 42% reported clinical symptoms of burnout.   Our reflexive reaction in the face of such numbers is often to externalize the blame, but there are proven strategies to combat the very real impact to faculty and staff morale, trust, and engagement. It’s time to stop looking through the window to the outside for answers and start looking in the mirror.  Join us as we showcase five proven strategies that leaders at all levels can employ to improve job satisfaction, build trust, and positively change the trajectory for many faculty and staff—and for the institution itself.  If you would like to receive the Resources for this recording, please contact john@academicimpressions.com to request them.

2024 Title IX Educational Series: Expansion of Title IX Protections and Definitions

As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team.   Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.

Elevate and Energize: 4 Key Strategies for High Impact Leadership Retreats

Many higher ed leaders organize leadership retreats to jump-start planning and build cohesion among their senior teams, but few retreats are as effective as they could be. In this free webcast, we’ll help you design a retreat that is more purposeful, that builds trust through collaboration, and that engages all voices and perspectives on your team thanks to the 4 key strategies below:   You will leave with the practical tools for planning your next retreat and will tap into the ideas of other leaders across the country who are also facilitating their own.   

Optimize Your Fundraising Efforts Through Generative Artificial Intelligence

What would you do with an extra 4 hours in your work week?  In recent years, large for-profit businesses have been using artificial intelligence to win over consumer interest, despite a highly competitive market. Given the rise of more competitor “noise” in the eyes and ears of your alumni or donors, you may have been wondering how artificial intelligence can improve or enhance your own fundraising efforts. Or perhaps you have already experimented with artificial intelligence tools but are curious to learn about additional opportunities—or maybe you’d like to discuss and address barriers that you have faced when using these kinds of programs yourself.  Whether you are new to artificial intelligence or a seasoned user, we invite you to join us online to learn the difference between predictive versus generative artificial intelligence, and how these tools can be easily incorporated into your current fundraising strategy. You will learn the added value that these tools can bring to your daily work in advancement, including how they can help to free up your time so that you can spend it in high-quality, interactive conversations, instead. This two-hour session is intentionally designed to provide both a lecture on artificial intelligence, as well as […]

2024 Title IX Educational Series: The New Grievance Process – Part II

As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team.   Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.

Collaboration: The Secret to Breaking Free from the “Do More with Less” Mindset

Most institutions today are struggling with budget and enrollment challenges. When leaders compete for limited resources, it often creates a “zero-sum” mindset where some people are winners and others are losers. This dynamic causes people to protect themselves and their “turf” rather than working together to address hard problems.   This hour-long webinar will delve into the transformative power of collaborative practice in higher education settings, which can: 

2024 Title IX Educational Series: The New Grievance Process – Part I

As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team.   Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.   

Achieving your Career Goals with an Executive Coach

Are you seeking strategies for challenging conversations and getting buy-in from stakeholders? Are you trying to plan for career advancement but struggling with learning new skills and how to position yourself? Are you looking to develop yourself as a professional but are challenged by a new role and little guidance? Come learn how working with an Academic Impressions executive coach can help you to “unlock” the key to solving the myriad challenges of working in higher education.   By attending this free webcast, you as a leader will understand how working with an executive coach gives you that “ace in your pocket” to stretch yourself for the career you were meant to have. We’ll highlight the benefits you will realize with a coach, including strategies to align personal aspirations with career goals, and how to capitalize on your strengths. 

Donor-Centric Stewardship: A Partnership with Annual Giving and Donor Relations

It is no surprise that advancement shops are experiencing increasingly greater external philanthropic competition, which can lead to declining donor interest and investment in your institution over time. Therefore, it is imperative that annual giving staff consider revising or updating their donor acquisition and retention strategies to better serve the changing needs and desires of their donors. Having a well-defined stewardship plan for annual giving donors not only sustains your donor interest, it also creates an opportunity for internal collaboration that may not have existed before.  The annual giving and donor relations staff at Old Dominion University (ODU) identified and seized upon such an opportunity.  They came together to consolidate their stewardship efforts, and as a result, they have:  Join us at this online event to hear how these two teams came together and to learn how you can collaborate in similar ways on your own campus.