Overview: Welcome to the inaugural UNLV Chairs’ Leadership Development Program. We’re delighted that you’ve chosen to spend your spring semester with us to explore and enhance your leadership. Whether you’re a new, current or aspiring chair, this program will help you:
This course invites Chairs to pause and reflect on how their values, habits, and leadership patterns shape their departments. Through real-world examples and the Five Paths to Leadership® framework, you’ll explore your strengths, awareness gaps, and stress responses and how these influence relationships, decision-making, and culture. The course emphasizes self-awareness as a leadership superpower, equipping you to lead with greater clarity, adaptability, and intention. You’ll leave with practical tools and reflective practices you can immediately apply in their day-to-day leadership.
This mini-module is a start to help you enhance your customer service skills including working with difficult customers, as well as how to effectively de-escalate challenging situations. The videos on the course page will take you about an hour to review. Some lessons in the mini-module reference a Learning Journal, and we have created this workbook just for you to help you apply what you learn directly to your day-to-day work on-campus.
This is a raw recording and will be updated as soon as possible with an edited version. Mid-career is often a turning point for faculty—some aspects of the work still spark joy and fulfillment, while others feel draining or disconnected from what matters most. This webcast will invite you to pause and reflect: Through guided reflection and examples, you’ll explore how these questions can open the door to intentional career planning. You’ll also get a preview of our Mid-Career Moves course, which provides a step-by-step framework for creating a career plan that aligns with your values and goals. Join us to discover how clarifying what brings you joy—and what doesn’t—can be the starting point for mapping a sustainable and meaningful next stage in your career.
This is a raw recording and will be updated as soon as possible with an edited version. Universities recognize the importance of developing faculty leaders, but many face a common challenge: How do you sustain the momentum of leadership programs once a cohort finishes—especially when leadership opportunities on campus are limited? In the first session of our Best Practices in Faculty Development series, join guest speaker Margie Ferguson as she shares how she partnered with Academic Impressions to design and implement a leadership program that supports both new and established leaders at Indiana University, Indianapolis. You’ll gain insights into: Join us live for the chance to ask questions and learn about how to strengthen faculty development—especially for aspiring faculty leaders.
Grounded in lived experience, this course shows how small supervisory shifts—such as clarifying the “why,” agreeing on preferred communication, and normalizing support—unlock the strengths of neurodivergent staff. Leaders leave with scripts, tools, and resources to build trust, reduce stigma, and translate inclusion into everyday actions.
Thank you for participating in the Advanced Supervision Certificate program! We hope you learned a lot from the courses and your cohort experience! This reflection assignment is the culmination of your experience and your only requirement for receiving your badge for the program. Please take some time to reflect on what you’ve learned and how you’ve been able to apply your takeaways to your role. We’ve offered some suggested questions to help you. Once you’ve written your reflection, please hit Submit to earn your badge. Note: If you’d like to save your reflection, please copy and paste it into a separate document before hitting Submit. We are currently unable to easily recover data from submissions once submitted.
Course content coming in 2026.
In the realities of higher ed, accountability isn’t punishment—it’s clarity, trust, and integrity in action. This course helps supervisors to model personal accountability, communicate expectations that stick, and create psychologically safe teams where people will be able to notice, own, and fix issues quickly. It also covers generational differences in accountability.
Supervisors play a key role in helping their teams to live out the institution’s values through action. This course explores how to clarify expectations, align goals with purpose, and provide meaningful support through coaching, feedback, and performance management. Participants will leave with strategies to strengthen accountability, foster growth, and sustain motivation in challenging times.
This course helps higher ed supervisors to strengthen their leadership by practicing mindful self-care and boundary setting. Through guided reflection, participants will uncover what gets in their way, build supportive networks, and learn to lead with balance and intention. The course connects personal well-being to professional effectiveness—highlighting why self-care is essential to leading others well.
Before you can effectively lead others, you must first understand yourself. In this course, you’ll explore your personal leadership philosophy and how it connects to your supervisory approach, using Academic Impressions’ leadership framework as a guide. You’ll leave with a clear sense of your guiding principles and how to translate them into action with your team.
As a Department Chair, you play a pivotal role in shaping a culture of growth, accountability, and trust within your units—but delivering meaningful feedback can be challenging, especially when navigating complex peer relationships and institutional expectations. This course equips you with practical strategies to give and receive feedback confidently and effectively, moving beyond traditional annual evaluations to create ongoing, development-focused conversations. You’ll learn how to approach feedback with clarity, empathy, and professionalism, ensuring that it strengthens relationships rather than creating tension. You’ll leave with actionable techniques for providing constructive, timely feedback in one-on-one discussions, written evaluations, or informal exchanges—and for responding to feedback with humility and insight. By grounding these skills in the realities of higher education leadership, you’ll be ready to create a culture where learning, growth, and teamwork thrive—even amidst institutional pressures.
This exam is meant to accompany a Customer Service certification workshop. Once you have completed the workshop, please take the exam to earn your digital badge and certification. You need an 80% or 16 questions correct to earn your certification, and you are welcome to take the exam as many times as you need to pass.
The Old Dominion University Academic Affairs Leadership Academy aims to prepare identified faculty and staff as future leaders of the University by fostering growth in personal leadership, strengthening management of others, and supporting succession planning for higher-level roles. Through this investment, the program seeks to enhance retention of key talent and cultivate a more vibrant, positive institutional culture and climate.
Higher education needs leaders who are versatile and self-aware. The Five Paths to Leadership® Self-Assessment provides a way for leaders to dive deep into their leadership strengths and areas for improvement, understand their teams’ needs and motivations, and communicate more effectively across the board. This self-paced course is designed to provide just-in-time support and practical tools to help you apply the Five Paths to different aspects of your leadership. We’ll cover topics ranging from leading yourself, to leading others and your team, to leading systems. Whether you’re focused on improving your own leadership in an individual or one-on-one setting or leading a large team or division, this course will help you lead more effectively and confidently in specific situations.
Many mid-career faculty recognize the value of having a career plan but often struggle to make one—or to follow through. Without an intentional plan, faculty may find themselves expending energy on activities that don’t advance their careers, feeling stalled after tenure, or even questioning their career path. This course is designed to guide participants through reflection, visioning, and actionable planning to take control of their professional trajectory. By the end, participants will have crafted a vision statement, drafted a 5-year plan, identified short- and long-term goals, and assessed their strengths and growth areas. They will also leave with a clear roadmap and accountability strategies to keep them on track.
Session 1| The Balancing Acts of Academic Leadership (Date: Group A – Thursday, October 30; Group B – Friday, October 31) Facilitator: Gwen Cash-James, Associate Vice Provost – Academic Affairs Leadership requires the constant evaluation of a series of trade-offs. For instance, you may ask yourself questions like, “Do I lead as a faculty member or as a department head?” “Do I focus on the immediate or the long-term?” “Am I a colleague or a supervisor?” This session introduces the “balancing act” or “seesaw” as a framing device that will help you to navigate these inherent trade-offs by orienting your leadership choices and helping you to customize your choices to the situation, opportunity, and problem at hand. Pre-WorkBefore the session: Resources to Bring with You to the SessionMake sure you have: After the session: The three Seesaw videos shown during the session can be re-visited as needed in the Table of Contents section above. Session 2 | Five Paths to Leadership℠ (Group A: Thursday, November 20; Group B: Friday, November 21) Facilitators: Terry Coleman and Rabia Khan Harvey Our second session focuses on understanding your leadership strengths and gaps via Academic Impressions’ Five Paths to Leadership® Self-Assessment. Its purpose is to […]
This webinar explores the vital connection between program margins and efficient instruction, revealing how these elements directly influence student success and institutional sustainability. Discover how Tiffin University leveraged data and AI to make smarter program decisions, optimize resources, and drive growth. We’ll explore how Tiffin’s provost used a data-informed approach to achieve significant cost savings, which were then reinvested into new programs. We’ll also describe how Agentic AI can streamline your program economics. This powerful tool can analyze your data in seconds, providing accessible text and numerical responses to your questions. See firsthand how it can accelerate decision-making and optimize budgetary choices for your academic offerings. You will come away from the webinar with a greater understanding of:
