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Optimizing Your Fundraising Strategy: A Summit for Presidents and Advancement Vice Presidents

As a president, you play a critical role in creating the institutional conditions that attract significant and sustained philanthropic investments. Some of the questions you may be asking as you seek to define your unique institutional narrative for donors are:  It’s easiest to answer these questions when you have established a clear delineation of responsibilities with other key leaders at your institution, so that you can work toward achieving both long-term and short-term advancement objectives even in the face of competing, persistent responsibilities.  Join us at this summit with your board chair and chief advancement officer to understand how changing philanthropic realities are impacting your alumni and donor engagement. You will learn how to use this information to articulate priorities that resonate with donors, improve your interactions with them, and engage your campus community in generating projects that solve critical problems—and in which philanthropically inclined donors will be keen to invest.  Whether you, your board chair, or your chief advancement officer are new to your roles, or whether you are an established team thinking about developing an institutional strategic plan or comprehensive campaign, this summit will give you the tools to optimize your fundraising potential and create a lasting philanthropic […]

Fundraising for Deans and Academic Leaders 

As a dean, you hold numerous responsibilities, and fundraising is likely a critical part of your portfolio. You are probably also finding the philanthropic landscape more competitive than ever, as donors are becoming more selective with their giving. To be a successful fundraiser, it is important to understand how to align your interests with those of donors seeking to make significant societal differences.  Join us for this one-and-a-half-day interactive conference, led by renowned university advancement consultant Jim Langley. Jim will help you to learn how to more effectively listen to prospective donors and align their personal values with the goals of your academic unit. Through group discussions and activities, you will:  Join us at this conference to unlock new philanthropic strategies within your academic unit! 

Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before.  Join us for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into:  You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.   Watch our expert faculty talk about why getting customer service right is key in higher education:  

Customer Service Skills Training: Certification for Higher Education Professionals

Instilling a culture of service excellence at all levels of an institution is more important than ever. It creates a sense of community amongst faculty, staff, and students, which makes your campus a great place to be. Join us for this in-person conference where you will start taking steps to create or improve the culture of customer service in your unit. Whether you’re a frontline staff member wanting to make a positive difference with customers directly or a team leader trying to change the service culture in your unit, you’ll benefit from this conference as you: About the CertificationAcademic Impressions is the only provider of customer service certification in the higher education industry. Whether you’re seeking certification for yourself, or you want to get your entire team certified, you’ll be setting yourself apart from the rest. Being certified in customer service means that you’re the gold standard in service excellence, which improves your institution’s reputation and instills confidence in students and parents alike. To obtain the certification, you or your team will need to attend the conference and complete an online exam post-conference. 

Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before.  Join us for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into:  You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.   Watch our expert faculty talk about why getting customer service right is key in higher education:  

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

You’ve embraced the idea of enhancing customer service on your campus, you’ve provided training for your team, and now the hard part begins—maintaining momentum! This free webcast will discuss five key challenges to sustaining a culture of service and how you can overcome them. The five challenges are:  Join us for this virtual learning experience developed for higher education professionals who lead service efforts and supervise leaders on the frontline. Whether you are just beginning a customer service initiative or your efforts have lost steam, gain the insight you need to build momentum and increase customer satisfaction!  Watch our expert faculty talk about why getting customer service right is key in higher education:  

Summer FUN-draising Reading Challenge

In his book The Future of Fundraising, Jim Langley, President and Founder of Langley Innovations, addresses how and why our current perceptions are trailing behind philanthropic realities and offers a purpose-driven fundraising model and mindset that will allow institutions to:  Join us as an individual or with your advancement team (including academic leaders) to participate in our “Summer FUN-draising Reading Challenge,” a discussion-based book club focused on The Future of Fundraising that is designed to help you to assess your current fundraising tactics and identify opportunities to adapt them to better sustain donor trust. 

Elevate and Energize: 4 Key Strategies for High Impact Leadership Retreats

Many higher ed leaders organize leadership retreats to jump-start planning and build cohesion among their senior teams, but few retreats are as effective as they could be. In this free webcast, we’ll help you design a retreat that is more purposeful, that builds trust through collaboration, and that engages all voices and perspectives on your team thanks to the 4 key strategies below:   You will leave with the practical tools for planning your next retreat and will tap into the ideas of other leaders across the country who are also facilitating their own.   

Collaboration: The Secret to Breaking Free from the “Do More with Less” Mindset

Most institutions today are struggling with budget and enrollment challenges. When leaders compete for limited resources, it often creates a “zero-sum” mindset where some people are winners and others are losers. This dynamic causes people to protect themselves and their “turf” rather than working together to address hard problems.   This hour-long webinar will delve into the transformative power of collaborative practice in higher education settings, which can: 

Five Paths to Leadership℠ Results Debrief Session (June 28, 2024)

Now included in membership! Academic Impressions’ Five Paths to Leadership℠ Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. During the workshop, we’ll walk through:

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