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When Everyone Has AI, What Makes a Great Leader? 

by Vickie S. Cook, Ph.D. (opens in new tab)

The future of higher education leadership will not be determined by who adopts AI first, but by who consistently exercises better judgment because AI has become part of their thinking process. Every higher education leader, from Department Chair to President, is learning to lead in an environment where human capability is increasingly amplified by artificial intelligence. AI is reshaping not only teaching and learning but also the daily work of faculty, staff, and institutional leaders. The challenge is no longer simply understanding AI tools, but understanding how AI should influence leadership itself. Whether you supervise two people or two hundred, AI will continue to change the landscape of higher education institutions. People, processes, and purpose are the three dimensions of leadership that determine whether organizations successfully navigate that change. Leaders and managers who intentionally invest in their people, continuously evaluate and improve processes, and align their teams around a shared purpose create organizations that are both effective and adaptable to change. People Intentionally invest in the people you lead. Processes Continuously evaluate and improve how the work gets done. Purpose Align teams around a shared institutional mission. The central leadership question is no longer whether institutions should adopt AI; it […]

Is Your Campus Ready for the Influx?

by Sarah Adams, PhD (opens in new tab)

A Faster Way to Prep Your Team for the Start of the Year For years in student affairs, I managed move-in in residence life, and I can tell you exactly what the week feels like from the inside: a line of cars that doesn’t end, a student in tears because her roommate assignment changed overnight, a parent who wants to speak to someone in charge right now, and a staff of RAs running on four hours of sleep and their own first-week nerves. Every one of those moments is what our Service Excellence Toolkit calls a “moment of truth,” a chance to create magic or leave someone with an impression that sticks for the rest of the year. You don’t get many chances to redo a first impression, and move-in week hands you hundreds of them, all at once. Here’s what I wish someone had told me back then: what your team needs in that week isn’t a month of training. It’s the right five minutes at the right moment. When I was in the role, I didn’t know a resource like this existed. Academic Impressions offers a full customer service certification, and it’s genuinely good: it gives staff a […]

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