Overcoming Three Common Challenges in Online Advising

Overcoming Three Common Challenges in Online Advising

November 9, 2018 | 2:00 - 3:00 p.m. EST


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Increase effectiveness and student satisfaction in your institution’s online advising operation.

Providing access to online academic support presents a unique set of challenges. This webcast will help online advisors understand how to build relationships with students given the unique needs and challenges that exist in online environments. Join us for this online training and hear how one institution reduced overlapping processes, broadened their outreach to students in different time zones, and improved their relationship-building through online communication.


Who Should Attend

Frontline advisors, both full-time and faculty advisors, and directors of advising for either fully online or blended programs will learn how to start improving their online advising practice.


  1. Challenge 1: Addressing large student-to-advisor ratios
    • Solution: Differentiating roles of advisors
  2. Challenge 2: Meeting the needs of advisees across time zones
    • Solution: Hiring online advisors who can serve students during non-traditional hours
  3. Challenge 3: Building relationships across a virtual domain
    • Solution: Using effective written and video communication


Dawn Coder 2016
Dawn Coder

Director, Academic Advising & Student Disability Services, Penn State World Campus and Continuing Education

Dawn Coder has eleven years of experience in the field of higher education and online learning in both public and private institutions, five years of experience in Human Resources for a private non-profit company, and thirteen years of experience in leadership. She holds a bachelor’s degree in Business Administration from Penn State and a master’s degree from Penn State in Adult Education. She has published an article titled “Retention Efforts from an Academic Advising Office” in NACADA’s Academic Advising Today, and has presented at professional conferences including NACADA, UPCEA, Madison’s Distance Learning and Teaching, and Noel Levitz. Dawn was the recipient of NACADA Region 2’s Advising Administrator award and received an Advising Administrator Certificate of Merit from NACADA’s Annual Award Nominations. Her team has won several awards under her leadership including an Effective Practice Award from the Online Learning Consortium, The Partnership Award from UPCEA, and NACADA’s Advising Technology Innovation Award. She is a follower of Servant Leadership and is passionate about sharing positive changes an organization can make to improve team morale.

Questions About the Event?


Elizabeth Hubbell
Senior Program Manager, Academic Impressions

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