Building Bridges: Understanding and Supporting Faculty, Staff, and Students Across Generations

Building Bridges: Understanding and Supporting Faculty, Staff, and Students Across Generations

THREE-PART SERIES

Recorded on November 28, 2023 | Recorded on January 9, 2024 |
Recorded on January 11, 2024

Overview

Discussions around generational differences can too often feel more focused on competition than collaboration. However, despite their differing cultures and points of view, each generation offers its own unique benefits to society, and it is more vital than ever that those of different generations today find common ground.

For the first time in history, there are five generations in the workplace. While it is easy to gripe and complain about generational differences (“Ugh, Millennials.” “I don’t know how Gen Z-ers get by.” “That’s such a Boomer thing to say.”), these kinds of stereotypes overlook the gifts and benefits that each generation brings. They can also lead to age discrimination that is both unproductive and damaging to inclusive environments and collaboration.

Join us for a three-part webinar series to gain an objective overview of the differences and similarities that exist across generations. You’ll learn practical strategies for working more effectively with individuals in a variety of contexts.

How It Works

This webinar series consists of three separate trainings, each 60 minutes apiece:

  • The first, “World War Z? The Impact of Multiple Generations on Campus,” will take place on August 15, 2023 and will provide a general overview of the generations currently in the workforce: Traditionalists, Baby Boomers, Generation X, Xennials, Millennials, and Generation Z.
  • The second, “Have It Your Way (Or Not): Customer Service Across Generations,” will take place on September 11, 2023 and will highlight the differences in customer service expectations based on generation.
  • The third, “Supervising Multigenerational Teams: Building Understanding to Support Success,” will take place on October 18, 2023. Here, we will explore ways to motivate and communicate across generations on your team.

You may choose to attend one or all of these sessions live or to view the on-demand recordings. Each session is designed to offer practical information to support the ongoing development of faculty and staff working in intergenerational environments.

Members: Login to access all of these trainings for free!

PART 1

World War Z? The Impact of Multiple Generations on Campus

RECORDING

Learn more about each generation and the impact their work styles are having on higher education.

Who Should Attend

This first program is ideal for all faculty and staff who work on teams that are multigenerational and work with students.

PART 2

Have It Your Way (or Not): Customer Service Across Generations

RECORDING

Provide better customer service that meets expectations across generations.

Who Should Attend

This program is ideal for any staff and faculty who work with multigenerational colleagues and/or students.

PART 3

Supervising Multigenerational Teams: Building Understanding to Support Success

RECORDING

Build a productive multigenerational team by recognizing and appreciating your team members’ unique preferences and work styles.

Who Should Attend

This program is ideal for anyone who currently supervises or aspires to supervise a multigenerational team in higher education.

Speakers

Portrait of Heath Boice-Pardee

Heath Boice-Pardee

Head of Practice in Service Excellence, Academic Impressions

Learn More about Heath Boice-Pardee
Headshot of Amy

Amy Giordano

Senior Learning & Development Manager, Academic Impressions

Learn More about Amy Giordano
Portrait of Sandra Miles

Sandra Miles, PhD

Founder, DSM Initiatives, LLC

Learn More about Sandra Miles, PhD

Questions About the Events?

Portrait of Sandra Miles

Sandra Miles, PhD

Founder, DSM Initiatives, LLC

Learn More about Sandra Miles, PhD

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