As competition in higher education intensifies, so do prospective students’ appetites for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention by providing consistency across branding and the student experience. This video course will introduce you to the foundations of customer service in higher education. Our experts have taken best practices from service excellent experts and applied those strategies to the higher education environment. Part 1 of this course focuses on what customer service looks like in the higher education environment and how service excellence connects to student belonging and retention. Part 2 covers five steps of service that you can adopt into your operations and immediately implement at your institution.
Have you or another development officer had a donor who is interested in a gift, but you can’t seem to move it forward? Donor engagement and gift conversations can often get stuck and lose momentum without timing that encourages donors to give. But if we are prepared to listen closely and strategize, we can better understand donor intent and share university happenings that encourage gift closures. Join us online to learn how to engage in conversations that allow you to learn from donors, deepen relationships with them, and create urgency around closing gifts. In this session, Zack Smith will demonstrate practical tips for how to effectively strategize gift conversations in a way that includes a timeline for giving.
Effectively engaging your women volunteers can lead to greater giving and larger networks of women who want to share their time with your institution. However, without a formal engagement plan in place outlining how the interests and skill sets of your volunteers can be best aligned with your institution’s goals, the quality of their commitments can become a barrier to deeper and long-term relationships. Join us in this online training to learn an effective approach to creating a volunteer engagement plan that focuses on communal decisions and working together to achieve larger institutional goals. By building this approach into your volunteer management, you may be able to better respond to challenges you face when your women philanthropist volunteers bring ideas that your team doesn’t have the capacity to manage or when a volunteer becomes disengaged from their agreed-upon commitment.
Optimizing Partnerships Between Prospect Development and Frontline Fundraisers December 16 – 17, 2021 Start forming a more results-oriented partnership between prospect development and frontline fundraisers. EVENT INFORMATION Check back soon for links! ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs
Manage, Optimize, and Grow Your Academic Program Portfolio: A Data-Informed Approach November 9 – 10, 2021 Take a deep dive into how to effectively use data to inform decision-making around your academic programs. EVENT INFORMATION ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs
Diversity, equity, and inclusion work has never been more important in higher education. Sign up for our free five-day program to sample our suite of best-in-class diversity, equity, and inclusion (DEI) training through two on-demand courses. New to diversity, equity, and inclusion? Start with our 101 program to lay the foundation for your learning. As faculty and staff, you have the power to help foster more inclusive environments for LGBTQ+ students, faculty, and staff. Because of institutionalized oppression and individual discrimination, LGBTQ+ students (as well as faculty and staff) experience higher rates of violence and harassment, which may result in negative academic and mental health outcomes. Studies have identified factors that contribute to more intentionally inclusive environments for LGBTQ+ community members resulting in greater academic success and better physical and psychological health. To create such environments, you must have the awareness, knowledge, and skills to interact effectively with LGBTQ+ communities. This course will take a foundational approach to help you:
Women’s Leadership Success in Higher Education November 15 – 16, 2021 Become your most powerful self. Join women from across higher education to gain confidence as a leader, prioritize your goals, chart your career path, and expand your network! EVENT INFORMATION Check back soon for links! ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs
In this workshop, you will learn strategies to help you manage and resolve various conflicts within your department and institution. You will be introduced to practical tools that address conflict in its earliest stages before it becomes a formal dispute. There is no one-size-fits-all approach to resolving conflicts. That’s why our expert instructor will present numerous scenarios and discuss the use of framing, facilitation, and other dispute-resolution tools to help you: Improve and sustain a healthy working environment Build rapport among colleagues Increase faculty and staff morale
