Course Category: Free for All-Inclusive Members

Auditing and Improving Customer Service on Your Campus

Learn how to assess your current level of customer service on campus. During the program, you will walk through both a physical environment, or “servicescape,” scan and a communications audit. The results of these audits will allow you to evaluate how your office or department’s physical environment and communications are affecting the service you provide. Throughout the webcast, you will also hear a detailed case study from Michigan Technological University. This case study will allow you to see how Michigan Tech successfully implemented a Service Innovation Committee and developed a Customer Service Manifesto to help operationalize a meaningful service culture shift on their campus. “This webcast provided information and tools that could be used easily to improve customer service.” – Pam Johnson, Associate Dean for Institutional Advancement and Community Services, Gadsden State Community College

Private Universities: Building Pathways with Community Colleges Webcast Recording

For many private institutions, community college transfer students represent a viable and untapped opportunity for increased enrollment and tuition revenue. This webcast has been designed to help private, four-year institutions capitalize on this growing student population. Our expert instructor will help you understand how to make a compelling case for building community college transfer pathways at your institution, as well as outline how you can create pathways that are both intentional and sustainable. You will leave this online training prepared to answer questions such as: How can I make the case for investing in transfer student recruitment and pathways? What are best practices for establishing partnerships with community colleges? What adjustments need to be made on campus to accommodate more transfer students? What institutions have done this successfully, and what do their pathway models look like?

Using Academic Program Cost Analysis to Improve the Efficiency of Your Department Webcast Recording

Academic leaders are being called upon to improve the productivity of their operations, but many lack appropriate data and strategic analysis to increase output and reduce costs. Join us to learn how one institution used data-driven evidence to: Determine differential cost per credit hour across a range of departments Examine average revenue, costs, and contribution margin per program Identify specific courses that present opportunities to improve net tuition revenue Workbooks Included with Registration During the webinar, you will see examples of spreadsheets to perform breakeven, contribution margin, and trend analysis to better understand the cost structure of your programs and departments. This analysis will help you calculate costs within your department to identify where inefficiencies exist and understand where to start remedying the situation. You will also receive spreadsheet examples of how to perform financial analysis of faculty retirement programs, and how to create a business model for new programs.

Increasing the Odds for Non-Traditional Student Persistence and Completion Webcast Recording

Learn how two institutions improved their non-traditional student retention and completion rates using data. You will gain new insights for how you can: Create a program for students earning below a 2.0 their first semester Improve your use of analytics and outreach to boost completion rates Draft a unique intervention plan for non-traditional students This webinar features case studies from Middle Tennessee State University as well as Bay Path University’s American Women’s College.

Engaging Leadership Volunteers for Fundraising Success Webcast Recording

The value of volunteer leaders at your institution is undeniable, but how do you understand their motivations and preferences to ensure that the relationship is mutually beneficial? Here we will provide a strategy to help ensure that you are engaging and involving your boards and councils, campaign committees, and other volunteer leaders, in a way that harnesses their skills, expertise, and energy for maximum impact and greater fundraising success.

Supporting Military-Connected Students for Success and Completion Webcast Recording

Learn how organizations and institutions have successfully increased the retention rates of their veteran and military-connected students. Tanya Ang of the American Council on Education and Bruce Kelley with University of South Dakota will discuss: Common issues impacting military-connected students’ success Critical areas of support that you may be missing Student support and community services that can help Methods for creating veteran-friendly classrooms

Implementing an Alumni Engagement Scoring Model

An engagement scoring model brings together disparate datum to help you better understand your alumni population’s behavior and engagement. Join Academic Impressions, AASP, and Mark Koenig online to learn the fundamentals of developing a model for your shop. You will learn how to: Align the scoring model to your needs and available data Gather and analyze data to inform your scoring system Interpret data gained to make program decisions

Customer Service Training for Financial Aid Staff Webcast Recording

Learn how to improve your student and parent-facing customer service skills in the financial aid office. Designed specifically for financial aid professionals, this training will walk you through the fundamentals of how to approach your day-to-day work through a customer service lens and will equip you with techniques for navigating the more difficult conversations that also arise in financial aid counseling.

Building a Comprehensive Alumni Awards Program Webcast Recording

Learn how to make your alumni awards an engaging, year-round program that benefits the entire campus. Matthew Colson, executive director of alumni relations, will share details on Stony Brook University’s award winning “40 Under Forty” program, and show you how you can create a program that: Focuses on catching young alumni at the start of their careers Engages award winners as mentors, speakers, and campus leaders Provides unique in-classroom experiences for faculty, alumni, and students Feeds content for use in prospective student materials

Five Cultural Competence Skills to Improve Your International Student Mental Health Services Webcast Recording

One of the largest growing populations on college campuses today are international students. Student affairs practitioners, not just the mental health providers, need to acquire and practice cultural competency in their interactions and services with international students. This webcast will give you five practical skills to enhance your cultural competency, as well as your department’s, as you work with the mental health needs of international students on your campus.

Loading survey...