As a supervisor or leader, responding to difficult faculty or staff is some of the most stressful but rewarding work you can do—if you can do it right. Addressing difficult behavior in those who work for you can transform your team from closed off and avoidant to effective and collaborative. But how do you do this work? 
 
Join us for an in-person workshop to learn how to effectively manage difficult behaviors on your team while still leading with empathy. This unique experience will allow you to:   

• Learn a 4-step process for identifying and addressing difficult behavior, which takes you from empathetic to authoritative.   

• Practice using the framework via role-plays built around common scenarios you face with your faculty and staff.   

• Apply the framework to your own difficult person by creating an intervention plan that you can use after you leave the workshop.   

• Create a community of peers at the workshop who can support you in your progress.  

It can take years to perfect the art of managing difficult faculty or staff when you’re doing it on your own. Come to this workshop and jump-start the process to give yourself a leg up on the most taxing part of your job.