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Advancing Customer Service on Your Campus: Train the Trainer Certification

There’s no question that the importance of customer service has become increasingly valuable in higher education.  As institutions grapple with ways to retain students and employees, enhancing customer service and service excellence around campus is critical.  No longer is the pressing issue ‘if we should’ provide customer service training to our teams, but ‘how.’ This unique hands-on certification workshop will offer you and members of your team the chance to learn how to deliver higher education-related customer service training on your campus. You will learn essential content, including:   Each of which will help to shape your service excellence culture, enhance your facilitation skills, and provide feedback on your individual progress from our nationally recognized facilitator. At the end of the 2-day workshop, take the exam to become a Certified Trainer in Customer Service.  To preserve an intimate and productive experience, this conference is capped at 30 attendees. 

The Fundamentals of Leadership for New or Aspiring Leaders in Higher Education

New leaders often find themselves learning on the go—and often at the expense of intentional reflection on their leadership strengths, journey, or skill development. This leadership conference, facilitated by experienced higher education leaders, provides you with a set of tools for applying the key tenets of successful and equitable leadership. You’ll practice how to approach difficult and complex conversations through healthy and constructive dialogue so that you can increase trust, motivation, and engagement within your team. You will also gain the confidence and skills needed to become a more effective leader in higher education, rooted in both a deeper awareness of your core purpose as a leader and in your commitment to equity.  Highlights of the program include: 

Driving Institutional Strategy as a Chief Strategist or Chief of Staff

Higher education is at an inflection point. Small colleges have closed due to financial and enrollment challenges, there is public scrutiny over cost, curriculum, value, and the worth of a college degree, and student debt is at an all-time high. And for all of these issues, the Chief of Staff/Chief Strategy Officer plays a crucial role in helping to address them, yet they often have a more solitary professional experience than other Vice Presidents and Cabinet members—many times working through influence rather than via large divisional and organizational chart purview. Through the Academic Impressions Five Paths to Leadership℠ Self-Assessment, you will discover how you show up as a leader in typical circumstances as well as during times of stress and use this understanding to identify how to work more effectively in your strategy focused role.   This one-of-a-kind conference experience invites Chiefs of Staff, Chief Strategy Officers, and Chief Strategists like you to ensure that you have a data-informed and big-picture understanding of the critical issues facing higher education, and how those may impact the work accomplished by you, your President, and your institution. You will build community, develop resources to take back to your campus, and deepen your understanding […]

Five Paths to Leadership℠ Self-Assessment Facilitation Certification Training 

Become a certified practitioner of the Five Paths to Leadership℠ Self-Assessment and bring your expertise to your institution to both support individual learners and facilitate workshops with your campus.  The Five Paths to Leadership℠ Self-Assessment is being used by thousands of faculty and staff in higher education across North America. The magic of the Five Paths is not just deeper self-awareness but its ability to enable more effective interpersonal and team dynamics. The assessment is unique and valuable because:  To preserve an intimate and productive experience, this conference is capped at 30 attendees. 

Five Paths to Leadership® Self-Assessment Facilitation Certification Training 

Thousands of faculty and staff across North America have benefited from The Five Paths to Leadership® Self-Assessment because it’s an intuitive and powerful tool that helps them to better understand their natural leadership style and how it changes under stress. By growing their self-awareness, they become more adaptive and responsive leaders, which positions them well for current or future leadership roles, whether in the classroom, in committees, or at the department/unit level.  In addition, insights gained through the Five Paths to Leadership® Self-Assessment can be used to improve interpersonal and team dynamics. For instance, the Five Paths model can you help you and your teams to:  Register early—space is limited to 30 attendees to preserve an intimate and productive experience for all. Please note that certification enables you to facilitate Five Paths workshops for as many audiences as you’d like, at the organization of your current employment. Facilitation of the Five Paths to Leadership® workshops outside of your organization is expressly prohibited. Earn Your Certificate Earn a certificate after attending this event. Here’s the process:

Five Paths to Leadership℠ Self-Assessment Facilitation Certification Training 

While spots are no longer available for February, check out future dates! Thousands of faculty and staff across North America have benefited from The Five Paths to Leadership℠ Self-Assessment because it’s an intuitive and powerful tool that helps them to better understand their natural leadership style and how it changes under stress. By growing their self-awareness, they become more adaptive and responsive leaders, which positions them well for current or future leadership roles, whether in the classroom, in committees, or at the department/unit level.  In addition, insights gained through the Five Paths to Leadership℠ Self-Assessment can be used to improve interpersonal and team dynamics. For instance, the Five Paths model can you help you and your teams to:  Register early—space is limited to 30 attendees to preserve an intimate and productive experience for all. Please note that certification enables you to facilitate Five Paths℠ workshops for as many audiences as you’d like, at the organization of your current employment. Facilitation of the Five Paths to Leadership℠ workshops outside of your organization is expressly prohibited. Earn Your Certificate Earn a certificate after attending this event. Here’s the process:

Five Paths to Leadership® Self-Assessment Facilitation Certification Training 

Thousands of faculty and staff across North America have benefited from The Five Paths to Leadership® Self-Assessment because it’s an intuitive and powerful tool that helps them to better understand their natural leadership style and how it changes under stress. By growing their self-awareness, they become more adaptive and responsive leaders, which positions them well for current or future leadership roles, whether in the classroom, in committees, or at the department/unit level.  In addition, insights gained through the Five Paths to Leadership® Self-Assessment can be used to improve interpersonal and team dynamics. For instance, the Five Paths model can you help you and your teams to:  Register early—space is limited to 30 attendees to preserve an intimate and productive experience for all. Please note that certification enables you to facilitate Five Paths workshops for as many audiences as you’d like, at the organization of your current employment. Facilitation of the Five Paths to Leadership® workshops outside of your organization is expressly prohibited. Earn Your Certificate Earn a certificate after attending this event. Here’s the process:

Five Paths to Leadership℠ Self-Assessment Facilitation Certification Training

Become a certified practitioner of the Five Paths to Leadership℠ Self-Assessment and bring your expertise to your institution to both support individual learners and facilitate workshops with your campus.  The Five Paths to Leadership℠ Self-Assessment is being used by thousands of faculty and staff in higher education across North America. The magic of the Five Paths is not just deeper self-awareness but its ability to enable more effective interpersonal and team dynamics. The assessment is unique and valuable because: 

Building an In-House Leadership Development Program in Higher Education

Leadership development has emerged as one of the most important priorities for institutions today. It’s becoming harder and harder to lead through the myriad of challenges facing our institutions and the strain on leaders has arguably never been so great. Worse, the constantly revolving door of key leadership positions has starkly revealed the depth or shallowness of an institution’s leadership bench. In response, most institutions are now investing heavily in building leadership programs, but each of those approaches it differently.  Academic Impressions has helped more institutions to develop in-house leadership programs than any other organization in higher education, and in this unique two-day event, we’ll share what we’ve learned over 15 years of developing leaders and supporting in-house programs. Whether you are simply dipping your toe in the leadership space for the first time, or you’ve run a successful cohort-based program for years, we’ll share a wealth of resources, methods, and approaches that you can implement right away to develop the next generation of leaders at your institution.  Our Approach   We have intentionally designed our program to explore multiple ways to develop leaders. Whether this is accomplished via one-off programs, cohort programs, or something in between, we’ll show you how […]

Building an In-House Leadership Development Program in Higher Education

Academic Impressions has helped more institutions to develop in-house leadership programs than any other organization in higher education, and in this flagship two-day event, we’ll share what we’ve learned over 15 years of developing leaders and supporting in-house programs. Whether you are simply dipping your toe into the leadership space for the first time, or you’ve run a successful cohort-based program for years, we’ll share a wealth of resources, methods, and approaches that you can implement right away to develop the next generation of leaders at your institution. Our Approach   Adaptable: We have intentionally designed our program to explore multiple ways to develop leaders. Whether this is accomplished via one-off programs, cohort programs, or something in between, we’ll show you how our frameworks, models, and content can be adapted to fit your needs. Human-centered: In addition to sharing proven leadership resources, special attention will be paid to ensuring that your programs center inclusivity and develop innovative and forward-thinking leaders. Hands-on and Experiential: To help guide you in making critical decisions, we’ll share a workbook we’ve built through 15 years of working with institutions to develop their leadership programs. You’ll also experience firsthand a variety of tools and activities you can integrate into […]