Search Results for: meeting
How Community Colleges Are Pivoting This Fall to Meet the Needs of Students
The pandemic coupled with economic hardship has created an enrollment shortfall for many community colleges. In many cases, those who were planning on attending this fall find themselves out of work, working additional hours, and/or grappling with childcare/homeschooling challenges. During this two-hour recorded discussion, you will hear about some of the barriers students are experiencing and how community colleges are pivoting to meet their needs.
5 Steps to Facilitate Your Title IX Hearing Deliberation Meetings
After the live Title IX hearing, as a hearing panelist, you have the responsibility of determining the outcome of the case. You must analyze the facts, assess the credibility of witness testimony, and maintain razor-sharp focus on your sexual harassment policy definitions—all of which require technical skills and knowledge. However, there’s also an art to these meetings. You must be able to facilitate critical conversations in a high pressure and often emotional environment about how to interpret and manage implicit bias, gut feelings, and differences in attitudes and motives. Join us online for a four-hour virtual training to learn how to balance the science and art of high-pressure deliberations and facilitate successful meetings. Our expert instructor will provide you with a five-step framework to ensure you and your decision-making peers are structuring your meetings with efficiency and respect. You will practice the framework by applying the five steps to a mock case and immersing yourself in the role of the deliberation committee. You will also walk away with tips for how to prepare the determination letter.
Developing a High-Performing and Productive Advising Department, Part 1: Assessing and Meeting Student Needs
READ THE WHOLE SERIES: Ask academic advising professionals what they perceive to be the primary role of academic advising, and you’ll most likely hear responses such as “to help students,” “to serve students,” or “to facilitate student growth and development.” All are appropriate responses which get to the most basic reason that advising departments exist; however, these objectives often remain ambiguous and ill-defined. What does “help” or “serve” look like? How is it achieved? Advising administrators need to assess the specific needs of the students whom they serve and implement a specific plan for meeting those needs. Here are three strategies for assessing student needs and three strategies for meeting student needs. 3 Strategies for Assessing Student Needs 1. Student Feedback: Formal Assessment Formal instruments, such as student satisfaction surveys, can be used to solicit feedback from students regarding their advising experience. When selecting or developing such an instrument, it is important to consider what it is that you most wish to learn. For example, surveys of this type are often designed to collect feedback on the advisor’s behaviors and characteristics. However, it is equally important to examine processes and student expectations in order to obtain a big picture view […]
Developing a High-Performing and Productive Advising Department, Part 2: Assessing and Meeting Employee Needs
READ THE WHOLE SERIES: Academic advising staff, comprised of both administrative support staff and advisors, may experience a great deal of stress and frustration as they work to manage the expectations of both students and administration. As frontline personnel, they are the first to be confronted when students experience problems and express dissatisfaction, yet they have little authority or control. By including these constituents in decision-making and planning, advising administrators are able to benefit from their diverse perspectives and maximize on the skills that each staff member brings to the department. This is particularly important because when we establish systems and procedures in response to student needs, there is frequently a risk that advising personnel will view these changes in a negative light. Advisors may anticipate that their own needs will be deprioritized as we work to meet the needs of students. For example, an edict such as “Advisors have 24-48 hours to respond to students” may cause additional stress on advisors who are already facing challenges in managing their workload. I recommend examining practices and procedures regularly, observing the impact on advising staff, and soliciting staff feedback proactively, so that you can begin to address employee needs while also […]
Module 2: The Five Steps of Service
Members must be logged in to view this content.
Service Excellence Toolkit Overview
Members must be logged in to view this content.
Using the Five Paths to Leadership® With Your Team
The Five Paths to Leadership® is a proven model that helps individuals and teams understand their leadership strengths, and how to apply them more effectively. This assessment is free with your Academic Impressions membership. Unlike other leadership models that assign you a single style, Five Paths measures your ease of access to five intuitive leadership styles: Critical Thinker, Relator, Visionary, Warrior, and Sage, and shows how your style shifts under stress. You may be familiar with the Five Paths to Leadership® on an individual level. However, the tool becomes much more powerful when used with teams. When an entire team gains an understanding of their results, you can strengthen collaboration, lead with greater confidence, and help your teams thrive in a changing world. 1 Complete the assessment The Five Paths to Leadership® Self-Assessment is included free with your Academic Impressions membership, or available at $50 per license. To begin using the model with your team, you and all members of your team should complete the assessment. Log in to your account to access the assessment. Complete the assessment 2 Attend an Understanding Your Results session with your team We have upcoming sessions where a certified Five Paths to Leadership® facilitator […]
Module 1: Service Excellence Cheat Sheet
Members must be logged in to view this content.
Finding Your Feet as Chief of Staff
The chief of staff can be a lonely role. Here is what experienced chiefs of staff have to say about how to find your feet in the role and identify key resources you’ll need. In this series of articles, experienced chiefs of staff offer critical advice on managing the chief of staff role. We will share their answers to questions such as these: Contributors to this series include: We hope you will enjoy the series and share each article with your peers. If you find these articles useful, please consider attending and learning from these and other experts at these virtual trainings: For today, here is our third installment in this series: 3. Finding Your Feet as a New (or Relatively New) Chief of Staff Academic Impressions. We know the chief of staff position can feel isolating at times—there is usually only one chief of staff on campus, so you don’t have peers in the role on campus to compare notes with. And not a lot of training and professional development opportunities exist for chiefs of staff. There isn’t a handbook on how to be an effective chief of staff. You have each been in the position. Thinking back, what […]