This article is an excerpt from Sue Ohrablo’s acclaimed book High-Impact Advising: A Guide for Academic Advisors Being an effective academic advisor is like being an expert juggler. It is easy to drop a ball now and then. In this article, I examine strategies to keep all the balls in the air in order to effectively support our students and help them persist toward graduation. The role of the academic advisor is complex, requiring advisors to effectively communicate with students, understand and interpret policies and procedures, follow institutional protocols, maintain student records, utilize technology, and engage in problem-solving. These activities can be categorized into three distinct skill sets: interpersonal, operational, and analytical. To deliver comprehensive advising assistance, an advisor needs to blend all of these skills. Here are some strategies for developing these essential skill sets and maximizing your effectiveness as an advisor. Interpersonal Skills I have had the privilege of interviewing numerous advisor candidates over the years, some who are aspiring to this new role, others who are experienced in the field. Most often, when asked what is the most important skill an advisor can bring to the position, prospective advisor candidates respond, “working with people.” While I’m sure they think […]
A COLUMN FROM GETTYSBURG COLLEGEThis article is the fourth in a series by Ashlyn Sowell, Gettysburg’s associate vice president and campaign director. The previous articles are:Developing Your Campaign Reports: Getting it Right the First TimeSpring Clean Your Major Gifts Portfolio4 Lessons Learned from Campaign Volunteers at Gettysburg College Today, Sowell shares some critical reminders that are fresh on her mind after spending half a year with her New Zealand colleagues. For the past six months, I’ve had the good fortune to be living in Auckland, New Zealand while my husband is on sabbatical from Gettysburg College. Depending on whom you ask, the Kiwis are about 10-20 years behind the United States in creating a culture of philanthropy and in growing their advancement programs. And there’s nothing like looking at a young country to remind you of some important building blocks for development and alumni relations — building blocks that we might otherwise neglect in the rush of our work. I had the chance to experience these fresh reminders firsthand as I got to know colleagues across this small and wonderful country. Even for those of us with more mature programs, the following reminders from three of my New Zealand colleagues can […]
Student financial literacy remains top of mind at many institutions, and for good reason. With student default rates on the rise and retention a greater challenge than it’s ever been, colleges and universities throughout the sector are looking for ways to make financial literacy education available for their student population. The University of North Texas, behind the work of Paul Goebel—Senior Director of their Student Money Management Center—is entering its tenth year in providing students a comprehensive financial literacy program, and here he offers tips and suggestions for those looking to start similar programming on campus. To build a successful financial literacy program on your campus, Paul recommends the following: Paul Goebel explains these in greater depth in this podcast: Join us Online to Learn More Join us for a recorded online training that will help increase student participation in your financial literacy programs by showing you how to: Watch the Digital Recording
Though institutions of higher education are increasingly looking for technological solutions to strategic challenges, downgrades in the rank of the chief information officer at institutions such as MIT and the University of Chicago raise questions about the CIO’s role in university leadership. While there isn’t any conclusive data to suggest that the CIO role is shrinking, concerns voiced over that possibility do serve to direct increased attention to one of IT’s pressing challenges: that is, how to position the CIO, and the broader IT organization, as a strategic partner within the institution. We turned to Gene Spencer, principal of Gene Spencer Consulting and a lead thinker on IT management, for practical advice on how chief information officers can grow, rather than shrink, their role. Missed Opportunities “Running an IT organization is about relationships first, then technology.”Gene Spencer, Gene Spencer Consulting Spencer suggests that CIOs who see their role shrinking may need to first look at their own approach to key interactions with partners across the institution. Common mistakes that a CIO can make which actually reduce his or her ability to engage with key decision-makers (and be seen as a strategic partner) include: The most critical thing is to shift your focus […]
Colleges frequently pursue partnerships with local high schools to improve college preparation and build a stronger pipeline for first-generation students, but these are often focused just on providing brief sessions either at the high school or on the college campus. Really effective partnerships involve more than just a quick one-and-done workshop. We contacted Mary Ontiveros, vice president for diversity at Colorado State University, to share lessons learned from the success of CSU’s Alliance Partnership Program and specific tips for colleges and universities looking to work in tandem with area high schools. More than Just Your Agenda: It’s About Addressing the Schools’ Needs “Don’t go in with a plan. Go in to listen. Find out what’s causing the problem, what barriers are keeping more first-generation students from attending college. Is it money? Is it lack of resources at the high school to provide sufficient counselors? Is it difficulty in getting parents involved? Is it concern over the rigor of the school’s classes and the level of college preparation? Does the school need multicultural training for their staff and instructors to help them better relate to a certain demographic? Find out what that school’s needs are. Then formulate your plan in response.” Mary […]
Derek Jones joined the Center for Innovation and Change as Faculty Director in June 2021. He is Associate Professor of Cognitive Science and has directed the Cognitive Science program at UE since 2013. Dr. Jones has held many faculty leadership positions during his time at UE, including Director of the First Year Seminar, Vice Chair of the Faculty Senate and Co-Chair of the UE Mission and Core Values Workgroup. He received the College of Arts and Sciences Dean’s Teaching Award in 2019. In June of 2023, Dr. Jones will begin his role as Director of Field Innovation, where in addition to overseeing UE’s “ChangeLab” experiential education programming, he will develop social innovation programs for rural high schools in southeastern Indiana and Kentucky. Dr. Jones graduated from the University of Evansville with a BA and a BFA in 2003. He served as an officer in the Army after graduating, and then went on to earn an MA from the University of Houston in 2007 and a PhD in Philosophy from Indiana University in 2013. His current research interests include the psychology of creativity, expertise, technology, and embodied cognition, and he has published a book and several articles on related topics. A […]
Meet the first ever Metaversity Director, Dr. Muhsinah Lateefah Morris. A BS chemistry graduate of the HBCU Clark Atlanta University. She obtained an MS & PhD from the Harvard of the South, Emory University in Biomolecular Chemistry. Dr. Morris has been part of and leading Morehouse’s Metaversity project since the Spring of 2021. She’s won awards for Teaching Excellence at Morehouse College, Best Emerging Technology and Innovation from CBRE, First Place Unconventional Innovation in Industry by T-Mobile, and Educator of the Year for 2022 by STEM Women Atlanta. She resides in McDonough GA with her husband and five sons. One of her sons has autism and she advocates for the entire autism community as a member of the Community Advisory Council and advocacy Ambassadors for Autism Speaks. She’s a VR pioneer in education and is transforming learning globally. She is affectionately known as Dr. M.O.M. (Molder of Minds) by all her students. She continues to mold the minds of educators and students globally in the Metaverse. She is a member of the XR Advisory Council for the XR Association and Futurist Council for Jobs for the Future (JFF). Her goal is to authentically transform the educational system for our future […]
Photo by the University of Alberta. The Student Connect centre. The Challenge Run-around, duplication of services, confusion for students, inconsistency of service delivery–these are just some of the challenges that come about as a result of the complex bureaucracies in higher education. As student services professionals, we all do our best to support our students, but there comes a time when a fundamental change, and a reimagining of how we do things, is required to address these issues. Like many large institutions, at the University of Alberta we operate in a decentralized environment. We support approximately 40,000 students across three main campuses in our province; we have 180 staff and 80 student volunteers in the Office of the Registrar (RO); and in the 2015/2016 academic year, we had a total of 104,252 interactions across all three channels (phone, email, and in-person). This volume has presented us with a challenge; our old, decentralized model was not enough to ensure we could help students access key services easily. In 2010, the RO at the University of Alberta began a journey to redesign what front line student service would look like. At the time the RO supported seven service points for students. Something […]
By Kathy Edersheim President, Impactrics Social distancing and isolation brought on by the pandemic have proven the importance of community and connection, the very priorities for alumni relations. As the vaccine rolls-out and we look forward to a new normal, it is the perfect moment for alumni associations to assess the challenges and, yes, opportunities that have emerged from an almost entirely virtual system and consider what that means for the future. Observing and working with over 25 institutions during the past year has provided perspective on the potential for new directions and greater success. During the outset of the pandemic Since March, alumni relations pivoted to the virtual world like everything else. The first challenge was how to get alumni to support students facing an abbreviated semester and, often, financial challenges. It was a major communication effort to keep alumni informed about cancelled events (including refunds for tickets), campus news, and to solicit donations for student emergency funds while working remotely. At some institutions, the alumni-student support network for career guidance was mobilized to assist graduating students. Overall, the remote management of this process was surprisingly well-accepted and effective in maintaining and building connections. For many institutions, the most […]
Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how to do it well, or what the term means when placed in the context of students, faculty, and staff. To learn more about how colleges and universities are adapting the concept of service competencies to this sector, and to gather practical advice for how units and departments can navigate this shift in mindset, we turned to three acknowledged experts on customer service in higher education: These three are also the authors of the popular book Elevating Customer Service in Higher Education: A Practical Guide. Sarah Seigle. Hi Heath, Emily, Eileen. Thank you for joining us for this conversation! The first question we want to ask is: How has the way higher ed looks at customer service changed over the past 5 years? Emily Richardson. The expectation of immediate responsiveness was not around 5 years ago, and in the digital age, we now expect a response to a […]
