I have been involved with over one hundred planning efforts on a variety of campuses (including DePaul University, Central Community College, Tarleton State University, Stephen F. Austin State University, The University of the West Indies, Saint Joseph’s University, The University of California, Santa Cruz, Cornell University, Anoka Ramsey Community College). I have had my share of successes and failures with implementation efforts. Both the failures and the successes leave important clues. The success rate for the implementation of strategic plans is dismal, with the percentage of failed implementations ranging anywhere from 63% to 90%. In fact, Robert Kaplan of the Balanced Scorecard fame (1996, 2000, 2008) estimates that 90% of strategies fail due to poor execution. Actually creating strategies and inspiring strategic plans is not hard work. We have many intelligent, dedicated people throughout our campuses who have powerful hopes and aspirations. But having beautiful pictures of the future is not enough; we must be able to produce them. That’s the hard, difficult part of strategic planning. We must become world-class at actually executing our strategic plans. This will not be easy. I want to talk about some practices I’ve learned that work. Here are 10 of the most critical. 1. Always […]
50 Conversations to Have with Sophia — Preview Your AI Leadership Coach for Higher Education Sophia is designed to meet you where you are and support you through the complexity of leading in higher education, where all of us have more responsibility than authority. She works best when you’re specific. The more honest you are with Sophia, the better she’ll be. Sophia does not store your responses. Nothing you share is logged, tracked, or traceable back to you. This is a completely confidential space. You can bring the real situation, not the polished version. To access Sophia, log into your Academic Impressions membership, and go to My Path. Chat with Sophia Feel free to modify these prompts to suit your context. Tap Copy on any prompt below, then paste it into Sophia to get started. Navigating Difficult People & Relationships Team Dynamics & Culture Leading Change Communication & Influence Career Development & Self-Awareness Managing Up & Sideways Faculty Relations & Shared Governance Personal Leadership & Well-Being Strategy & Organizational Effectiveness Navigating Difficult People & Relationships I have a tenured faculty member who openly undermines me in meetings — eye rolls, sighing, challenging my credibility in front of others. I’ve avoided […]
As VDFA, Marie coordinates many aspects of faculty work life, including organizing the New Faculty Orientation, assembling mentoring committees for pre-tenure faculty, preparing summary reports for the Provost Office regarding the tenure and promotion processes of individual faculty members, meeting individually with faculty regarding any concerns they may have, and providing support services for faculty during the retirement process. She is responsible for creating faculty development workshops and events as well as nominating faculty members for external awards. Marie also is a Professor of Psychology and Education in the Department of Counseling and Clinical Psychology. She is the author of three books, including a newly published title exploring the experiences of women in STEM fields, and over 65 publications dealing with multicultural issues in counseling and psychology. Marie previously served as Associate Editor of The Journal of Multicultural Counseling and Development, and is the Book Series Editor for the American Psychological Association (APA) Division 44. She previously served as the 2015 President of the National Latinx Psychological Association (NLPA), President of the Council of Counseling Psychology Training Programs, and Vice-President for Education and Training for the APA Division 17. Dr. Miville is an APA Fellow (Divisions 17 and 45). Prior […]
Recently, AI’s program manager Grace Spivak and our director of research and publications Daniel Fusch had the opportunity to interview Steve Kreidler, the vice president of administration and finance at Metropolitan State University of Denver, a public institution enrolling 20,000 undergraduate students. Several years ago, Metro State underwent a transformational strategic planning process and instituted an advisory budget task force that operates in an entirely new way. To learn more, we invited Steve Kreidler to speak with us about: Here are the key findings from our interview… 1. Bringing Transparency to the Budget Grace Spivak, AI. Can you describe how the new budgeting task force builds trust through transparency? Steve Kreidler. Previously, Metro’s budgeting process involved three people in a room (the president, the VP of administration, and the budget director). And this isn’t unusual; it’s common for universities have a small group huddle over the budget without gathering much input. What that leads to is the complete belief throughout the rest of the campus that deals are being made, some colleagues are getting preferential treatment, and that there is more money available than is being distributed. Today, we have a budget task force that includes a representative from each of the formal […]
If this article proves useful…You can take a deeper dive into this Middle Tennessee State University case study and a case study from Bay Path University in our recorded webcast. We’ve written a lot in past articles about the importance of resilience or “grit” to student persistence, and about what some offices on campus can do to help students—particularly first-generation and PELL-eligible students—build their resilience. Middle Tennessee State University has adopted a remarkably comprehensive and affordable (and therefore replicable) approach to doing so. To learn more, we spoke recently with Vincent Windrow, formerly the University’s Director of Intercultural and Diversity Affairs and now the Assistant Vice Provost for Student Success, and Dr. Rick Sluder, Vice Provost for Student Success at MTSU. They shared with us an in-depth look at MTSU’s REBOUND program: its three key phases, the results it has produced, and practical tips for other institutions that may wish to implement a similar initiative. What MTSU Set Out to Do Enrollment of students at MTSU who identify as either first-generation or are PELL-eligible has increased by 24% over the past five years. Now, nearly 50% of the incoming freshman class each year (1,400 out of 2,800 students) fall into […]
Colleges frequently pursue partnerships with local high schools to improve college preparation and build a stronger pipeline for first-generation students, but these are often focused just on providing brief sessions either at the high school or on the college campus. Really effective partnerships involve more than just a quick one-and-done workshop. We contacted Mary Ontiveros, vice president for diversity at Colorado State University, to share lessons learned from the success of CSU’s Alliance Partnership Program and specific tips for colleges and universities looking to work in tandem with area high schools. More than Just Your Agenda: It’s About Addressing the Schools’ Needs “Don’t go in with a plan. Go in to listen. Find out what’s causing the problem, what barriers are keeping more first-generation students from attending college. Is it money? Is it lack of resources at the high school to provide sufficient counselors? Is it difficulty in getting parents involved? Is it concern over the rigor of the school’s classes and the level of college preparation? Does the school need multicultural training for their staff and instructors to help them better relate to a certain demographic? Find out what that school’s needs are. Then formulate your plan in response.” Mary […]
It’s no secret that more women in the workforce has not equaled more women in leadership. Women opt out because they don’t feel their work is meaningful, they object to the direction their institution or institutional culture is headed, or they believe their contributions aren’t valued. Countering this requires a systemic approach. by Rosalind Spigel, Organizational Development Consultant and Leadership Coach, Spigel Consulting In this sixth article in our series in Challenging Androcentrism in the Academy, we’ll look at one set of leadership traits and behaviors we identified earlier in the series: vision and conceptual thinking. We’ll examine: In preparation for this article, I was fortunate to have interview conversations with many women in higher education. In our conversations about conceptual thinking, I discovered a distinction between “big ideas” and “vision.” Big ideas tend to excite. Vision can also excite, but for the women I spoke with, vision also includes more mundane aspects of operationalization which then receive less than enthusiastic responses from their male bosses. I would like to add that there were women I spoke with who did not perceive themselves or others being marginalized for their conceptual thinking. Nonetheless, if an institution is interested in higher levels of […]
To continue to meet student needs and plan for shifts in an uncertain year, many institutions are planning courses that are adaptable to online, hybrid, and face-to-face learning environments. Dr. Elizabeth Barrie from the University of Nevada, Las Vegas, has led an effort to pivot existing courses using Kaufman’s notion of agile learning, most recently introducing 38 new agile courses. The agile model enables faculty to proactively design courses that are adaptable to any scenario. This model allows students to choose their own course path by using the combination of formats that works best for their lives, whether they are working full time, parenting, or pursuing double and triple majors. The framework gives students more control of their educational pace and experience while also allowing institutions to offer quality instruction and readiness for the unforeseen pivots like those we have experienced during the past few years. Join us for a practical and interactive virtual workshop with a question-and-answer period to learn how to prepare faculty to offer every course in face-to-face, hybrid, and online formats. In the re-airing of the workshop, you will: Learn the benefits of agile courses for the student, faculty, and institution Identify ideal courses for agile […]
Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are certain how to do it well, or what the term means when placed in the context of students, faculty, and staff. To learn more about how colleges and universities are adapting the concept of service competencies to this sector, and to gather practical advice for how units and departments can navigate this shift in mindset, we turned to three acknowledged experts on customer service in higher education: These three are also the authors of the popular book Elevating Customer Service in Higher Education: A Practical Guide. Sarah Seigle. Hi Heath, Emily, Eileen. Thank you for joining us for this conversation! The first question we want to ask is: How has the way higher ed looks at customer service changed over the past 5 years? Emily Richardson. The expectation of immediate responsiveness was not around 5 years ago, and in the digital age, we now expect a response to a […]
Derek Jones joined the Center for Innovation and Change as Faculty Director in June 2021. He is Associate Professor of Cognitive Science and has directed the Cognitive Science program at UE since 2013. Dr. Jones has held many faculty leadership positions during his time at UE, including Director of the First Year Seminar, Vice Chair of the Faculty Senate and Co-Chair of the UE Mission and Core Values Workgroup. He received the College of Arts and Sciences Dean’s Teaching Award in 2019. In June of 2023, Dr. Jones will begin his role as Director of Field Innovation, where in addition to overseeing UE’s “ChangeLab” experiential education programming, he will develop social innovation programs for rural high schools in southeastern Indiana and Kentucky. Dr. Jones graduated from the University of Evansville with a BA and a BFA in 2003. He served as an officer in the Army after graduating, and then went on to earn an MA from the University of Houston in 2007 and a PhD in Philosophy from Indiana University in 2013. His current research interests include the psychology of creativity, expertise, technology, and embodied cognition, and he has published a book and several articles on related topics. A […]
