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Addressing Housing Overflows Proactively

Posted on by greta@academicimpressions.com

At those residential institutions that are seeing enrollment growth, providing adequate student housing has rarely been more challenging. Sudden, unexpected housing overflows at residential institutions can prove both expensive and complex to manage. We turned to Lorinda Krhut, director of student housing and residence life at the University of Mississippi, for her advice on how institutions can put in place more proactive measures that will help make the process of managing housing overflows more efficient and less costly in future years. Moving Beyond Just Coping with a Housing Crisis Institutions that don’t guarantee housing for entering students have more flexibility during a surge in demand, but unexpected spikes in student housing raise difficult challenges for institutions that have a freshmen residency requirement and a limited number of beds. Solutions various institutions have tried when managing an enrollment surge include: A lottery system for returning students Contracting with off-campus apartments and living spaces, then moving upperclassmen to those facilities while charging them the same cost they would have paid for on-campus housing Krhut notes, however, that these solutions are not ideal. It’s better to have contingency plans in place before a housing crisis hits. There are two key strategies for achieving […]

3 Lessons from New Zealand for Advancement Leaders

Posted on by 25337pwpadmin@ai_azuread

A COLUMN FROM GETTYSBURG COLLEGEThis article is the fourth in a series by Ashlyn Sowell, Gettysburg’s associate vice president and campaign director. The previous articles are:Developing Your Campaign Reports: Getting it Right the First TimeSpring Clean Your Major Gifts Portfolio4 Lessons Learned from Campaign Volunteers at Gettysburg College Today, Sowell shares some critical reminders that are fresh on her mind after spending half a year with her New Zealand colleagues. For the past six months, I’ve had the good fortune to be living in Auckland, New Zealand while my husband is on sabbatical from Gettysburg College. Depending on whom you ask, the Kiwis are about 10-20 years behind the United States in creating a culture of philanthropy and in growing their advancement programs. And there’s nothing like looking at a young country to remind you of some important building blocks for development and alumni relations — building blocks that we might otherwise neglect in the rush of our work. I had the chance to experience these fresh reminders firsthand as I got to know colleagues across this small and wonderful country. Even for those of us with more mature programs, the following reminders from three of my New Zealand colleagues can […]

The 21st Century Academic Advisor: 3 Critical Skill Sets

Posted on by 25337pwpadmin@ai_azuread

This article is an excerpt from Sue Ohrablo’s acclaimed book High-Impact Advising: A Guide for Academic Advisors, which you can find here. Being an effective academic advisor is like being an expert juggler. It is easy to drop a ball now and then. In this article, I examine strategies to keep all the balls in the air in order to effectively support our students and help them persist toward graduation. The role of the academic advisor is complex, requiring advisors to effectively communicate with students, understand and interpret policies and procedures, follow institutional protocols, maintain student records, utilize technology, and engage in problem-solving. These activities can be categorized into three distinct skill sets: interpersonal, operational, and analytical. To deliver comprehensive advising assistance, an advisor needs to blend all of these skills. Here are some strategies for developing these essential skill sets and maximizing your effectiveness as an advisor. Interpersonal Skills I have had the privilege of interviewing numerous advisor candidates over the years, some who are aspiring to this new role, others who are experienced in the field. Most often, when asked what is the most important skill an advisor can bring to the position, prospective advisor candidates respond, “working with people.” […]

Senior Leadership Transitions: A Coaching Package

Senior Leadership Transitions A COACHING PACKAGE Unlock personalized support for your transition into your next senior leadership position. Overview In today’s world of higher education, senior leaders starting a new position need to quickly get the ball rolling and progress through often-competing tensions, including: Assessing their new situation with speed and precision, while also taking the time to learn about the organization’s culture, history, and context Fostering strong relationships across multiple diverse stakeholders, while also building trust where trust is low or has been broken Assessing competing priorities and responding to acute inherited challenges that require quick and decisive action Negotiating both the knowns and the unknowns as they lay the foundations for their work In this environment, it has become increasingly critical for senior leaders to craft a plan before beginning their new positions in order to hit the ground running with swift and courageous action. Join a pair of expert consultant coaches to engage in a series of 10 one-hour sessions, scheduled monthly based on your personal availability. This coaching solution is an opportunity for you to meet with experienced coaches two-on-one to discuss common issues unique to senior leadership within higher education. Each meeting’s agenda will be […]

What Happens When Volunteers Are No Longer a “Nice to Have” Resource, But Instead a Strategic Investment?

Posted on by Daniel Fusch

Most colleges treat volunteers as “nice to have” resource, but a well-managed volunteer infrastructure can mean better fundraising, stronger student outcomes, and deeper relationships with donors, alumni, and friends of the institution. by Valerie Jones, College of Saint Benedict The Scenario In October 1989, 11-year-old Jacob Wetterling was abducted from a rural road in St. Joseph, Minnesota. The event made national headlines and united the community in support of his family. Twenty-eight years later, their worst fears were confirmed. As the grieving family began planning a memorial service in 2016, the College of Saint Benedict (CSB) offered to host. The invitation drew RSVPs from more than 6,000 people, including state and national dignitaries. Logistics such as parking, shuttles, security, media management, hospitality, and more demanded resources. With only two weeks to prepare and with all normal functions of the college already maxed out with the beginning of the fall semester, the college turned to the one resource that would make all the difference: volunteers. Within 10 days, CSB recruited, trained, and deployed roughly 125 volunteers to support the memorial service. Volunteers worked alongside college staff parking cars, ushering dignitaries, greeting shuttles, guiding media members, tending to presenters, collecting condolences and […]

Back to the Future of Alumni Relations

Posted on by bradystanton@ai_azuread

By Kathy Edersheim President, Impactrics Social distancing and isolation brought on by the pandemic have proven the importance of community and connection, the very priorities for alumni relations. As the vaccine rolls-out and we look forward to a new normal, it is the perfect moment for alumni associations to assess the challenges and, yes, opportunities that have emerged from an almost entirely virtual system and consider what that means for the future. Observing and working with over 25 institutions during the past year has provided perspective on the potential for new directions and greater success. During the outset of the pandemic Since March, alumni relations pivoted to the virtual world like everything else. The first challenge was how to get alumni to support students facing an abbreviated semester and, often, financial challenges. It was a major communication effort to keep alumni informed about cancelled events (including refunds for tickets), campus news, and to solicit donations for student emergency funds while working remotely. At some institutions, the alumni-student support network for career guidance was mobilized to assist graduating students. Overall, the remote management of this process was surprisingly well-accepted and effective in maintaining and building connections. For many institutions, the most […]

One Stop: How One Institution Transitioned to a High-Performing Student Services Model

Posted on by Daniel Fusch

Photo by the University of Alberta. The Student Connect centre. The Challenge Run-around, duplication of services, confusion for students, inconsistency of service delivery–these are just some of the challenges that come about as a result of the complex bureaucracies in higher education. As student services professionals, we all do our best to support our students, but there comes a time when a fundamental change, and a reimagining of how we do things, is required to address these issues. Like many large institutions, at the University of Alberta we operate in a decentralized environment. We support approximately 40,000 students across three main campuses in our province; we have 180 staff and 80 student volunteers in the Office of the Registrar (RO); and in the 2015/2016 academic year, we had a total of 104,252 interactions across all three channels (phone, email, and in-person). This volume has presented us with a challenge; our old, decentralized model was not enough to ensure we could help students access key services easily. In 2010, the RO at the University of Alberta began a journey to redesign what front line student service would look like. At the time the RO supported seven service points for students. Something […]

Beyond the Acronym: Evolving DEI For Meaningful Change 

Posted on by bradystanton@ai_azuread

Over the past year, there have been a number of think pieces and declarations related to the need to maintain DEI as integral to the success of campuses. While many of these well-written and impactful statements offer a myriad of reasons we continue to need DEI programs, effective approaches to maintain these programs beyond “fight for the right to say/keep DEI” are harder to come by. We demand courageous leadership (as if DEI professionals haven’t always operated with courage) and then we define that courage as the willingness to put out a statement affirming their values and/or affirm that they will continue to say DEI. But if we’re being honest, that has always been the problem we’ve never addressed: allowing DEI to simply be platitudes and virtue signals, as if the words people say in public are always translated into meaningful action. And even when the words are truly courageous, the reality is that courage without a strategy is either ineffective or reckless.  As we transition from “fact-checking” to “community notes”, it is imperative that we infuse diverse experiences and perspectives within the overall lived experience. We must help everyone around us think critically about sources of knowledge and the […]

Donor Conversations: What’s Often Missing (and Needn’t Be)

Posted on by 25337pwpadmin@ai_azuread

“We are responsible for building meaningful relationships and for moving those relationships towards transformative, impactful, or participatory philanthropy. Simply visiting with someone is not enough.” Here’s what we need to be doing. AN AUTHENTIC APPROACH TO DONOR CONVERSATIONSThe following article is an excerpt from Kathy Drucquer Duff’s popular new book Productive Conversations with Donors: A Handbook for Frontline Fundraisers. Watch a video interview with the author at the end of this article. You can also learn more from Kathy Drucquer Duff at our upcoming conference Frontline Fundraising: Essentials of Gift Solicitation. As fundraisers, we have many responsibilities that, when allowed, will get in the way of our primary function: building authentic relationships with an aim of enhancing philanthropic support for our organization. When staff members walk into my office and share that they are experiencing a lack of enthusiasm for our work, are burned out, or are getting caught up in the smaller details of their jobs, I always ask the same question: “When was the last time you were on a donor visit?” The answer usually lists all of the other things that they have on their desks. And yet, I know that when we are inspired by our philanthropic […]

Turnover Stinks, Part 2: Three Ways to Minimize It

Posted on by 25337pwpadmin@ai_azuread

Turnover stinks! In December, I released my article “Turnover Stinks: Some Critical Perspective for Admissions Leaders” to help admissions directors shift the way they think about it. Now, looking ahead at the new year, I’d like to offer some advice on how to deal with turnover. While many would say (and I would agree) that the solution to turnover is to pay better and improve the working condition, there are many other things you can do as an admissions leader. Here are a couple of suggestions to help prevent turnover and build a high-impact admissions team. 1. Train Well and Often Training and re-training is critically important to aligning strategy and execution of responsibilities. Training also represents a time and opportunity to get into theory and examination of what you do and what you want done. Yet too often, training is a secondary priority. One might think, “He’ll get it once he does it for a while,” or “They won’t be into it; they have too much experience.” This is the wrong approach. Think of training as an opportunity to: Build time into your annual plan for training for everyone, not just the new members of your staff. In my office, we […]

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