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5 Steps Any University Can Take to Develop Student Leaders

Posted on by Daniel Fusch

Beyond a workshop, what does developing student leaders effectively look like? The former president of Nichols College shares 5 quick steps any college can take – followed by advice on how to take student leadership development to the next level. by Susan West Engelkemeyer, Former President, Nichols College At many colleges and universities, student leadership development programming is limited or localized to an office in the student affairs division. Yet we know that leadership is one of the core capacities that employers (and society) require of our graduates in the 21st century. Leadership development should be integrated throughout the curriculum and co-curricular experience, for all students. We have been working on that integration systemically at Nichols College, but you don’t have to systemically re-imagine your general education curriculum in order to get started. Here are 5 things any university can do that supplement existing offerings and programs with meaningful leadership development: 1. Add a Module to Your First-Year Seminar In a course already required for first-year students, include a several-weeks-long module or two that focus on leadership practices and issues. Or offer a dedicated seminar during intercession. Having students work through case studies serves as useful format. The subjects can range […]

Many Faculty Misunderstand What Enhancing Customer Service Means in the Classroom, and You May, Too 

Posted on by Brady Stanton

As a senior administrator in higher education for decades, I spent a great deal of time creating programs and policies that would enhance the student experience. This seemed natural, and it was done in pursuit of boosting student satisfaction and retention. As an instructor, however, reconciling “student satisfaction” within my classroom was not as straightforward. My goal as an instructor was to provide information and build knowledge for students, despite the fact that sometimes the outcome was disappointing for both of us. Since students pay for classes, but not grades, there was never an expectation that students would be universally satisfied.  Enhancing the student experience and customer service on campus is often delegated to administrators and staff who develop policies, procedures, and programs for students that will act as guardrails at the edge of the enrollment cliff. However, many discussions over the years surrounding this important topic have often purposely steered away from the classroom— as though classrooms are shrouded under an invisibility cloak and are not up for discussion when it comes to customer service.  On one occasion, I was meeting with a mixture of administrators and faculty, and I shared my belief that we needed to examine our […]

The Words We Use: How Higher Ed is Responding to Calls for Culturally Relevant Pedagogy

Posted on by Daniel Fusch

Increasingly, faculty leaders are responding seriously to the call for more “culturally relevant pedagogy,” referring to more inclusive classrooms and pedagogical styles. This article draws on findings from a recent inquiry into how institutions are thinking about equity within pedagogy. In late 2019 (prior to the COVID-19 pandemic), I conducted 28 phone interviews with both administrators and academics in higher education, from distinct universities. I spoke with leaders of Centers for Teaching and Learning, leaders in Diversity, Equity, and Inclusion, and faculty in leadership positions. My research also included a review of timely literature on this topic. In this article, I share a quick snapshot of how institutions are responding to the call for culturally relevant pedagogy. by Ashvina Patel, Ph.D., Research Analyst, Academic Impressions Want more articles and reports like this one delivered to your inbox? Sign up for our free Daily Pulse on higher education. The Words We Use What do we call the effort? “Decolonizing curriculum,” “decolonizing the classroom,” “culturally relevant curriculum,” “culturally responsive materials,” “inclusive pedagogy,” “inclusive teaching content,” “diversity in curriculum,” “hidden curriculum,” and “uncovering implicit bias” are just some of the words higher education institutions are using to describe a change that is both […]

Disintermediation: The Changing Demands of Alumni Relations

Posted on by Kenneth Soldink

When I hear an alumni relations professional say that alumni relations programs have been disintermediated from their alumni, more often than not, I cringe. The theme of disintermediation, or the thought that social media and other technologies have decreased the alumni’s “need” for their alma mater, crops up often, and while it should signal a change to which we as alumni relations professionals must adapt, it is often misused as an excuse for why our programs are dying. The Challenges We’re All Facing It’s no wonder that the alumni relations profession is facing dynamic change. Since the founding of the oldest alumni association at Williams College in 1821, the profession of alumni relations has been built on traditions of the alma mater. Looking back instead of looking forward, alumni associations love to celebrate long-held traditions, and prefer to stick with existing programs, services and people because “we’ve always done it that way.” For many institutions, the typical set of activities includes a homecoming, reunions, alumni directory. Historically, these have been possible primarily because the alumni association was the glue that connected long lost friends to one another and to the institution. But, with the advent of the internet, even prospective […]

Preparing First-Generation Students for Academic Success

Posted on by Greta Bell

Given the lower retention rates of first-generation students, more colleges and universities are devoting attention to how best to aid the success and persistence of this cohort. To learn more about how higher ed institutions can respond to the issue, we turned this week to Thom Golden, senior associate director of admissions at Vanderbilt University (@Doctor_Thom on Twitter). This week, Golden draws attention to the types of bridge programming that higher ed institutions can put in place to help first-gen students enter college better prepared to persist and succeed. Defining the Problem “In enrolling and retaining first-generation students, aspiration isn’t the issue,” Golden notes. He directs attention to findings from several studies from past years: According to the Ad Council’s 2006 study College access: Results from a survey of low-income teens and parents, 91 percent of low-income high school students said they believed that they would complete a college degree According to a 2006 US Department of Education study, The Toolbox Revisited, only 45 percent of Hispanic students attend a high school that offers calculus, and only 59 percent of white students do Outreach to high schools and to high school students, Golden suggests, must focus less on planting seeds of […]

Lessons Learned from Institutions Undertaking Program Prioritization

Posted on by Kenneth Soldink

At Academic Impressions, we recently offered a national snapshot of efforts to prioritize academic programs and administrative services at higher-ed institutions. Our report included commentary from Bob Dickeson (who literally wrote the book on program prioritization) and Larry Goldstein (president of Campus Strategies, LLC), in which these two experts identified the prerequisites for success. The key takeaway from our report: when program prioritization breaks down, it is usually because of a deeply flawed process (rather than flawed people). In the past few weeks, we have returned to the institutional leaders we surveyed previously, leaders from both two-year and four-year institutions who have recently undertaken or are in the midst of a program prioritization effort. We asked them to share the most significant obstacles they have faced and any lessons they have learned about managing the prioritization process. We wanted to share their responses and their key takeaways with you. Lessons from Your Peers Here’s what the leaders we spoke with had to say: HIGHLIGHT: TAKEAWAYS FROM THE PRIORITIZATION EFFORT AT FLORIDA A&M UNIVERSITY In 2011, Florida A&M University recently conducted a productivity study of academic programs. In their effort to reallocate resources, they terminated 23 academic degree programs and suspended […]

Forecasting the Fall: Calamity or Opportunity?

Posted on by Daniel Fusch

In these rough waters, higher education leaders cannot indulge the luxury of sitting back and waiting to see what everyone else does. Whatever happens with the pandemic or the economy, we are not going to see a simple “return to normal” or to the conditions under which our institutions operated in January, and leaders must take decisive action if they are to position their institutions for a changing future. by John King, Ed.D., strategic consultant, recently interim provost at the College of Western Idaho Higher education finds itself at a tipping point where leaders must make decisions about how to respond to today’s chaotic world situation: Return operations as they were, or adjust to a changing world? As of this writing, COVID-19 has infected over two million Americans, that we know of. Experts are saying that we are at the front end of this pandemic curve as opposed to its end. We are also experiencing an economic downturn that has caused massive unemployment and officially thrown the country into a recession. On top of all that, recent civilian deaths at the hands of police have led to nationwide protests over racial and social inequality and excessive police violence against minorities. […]

Keys to Cultivating Emotional Intelligence as a Department Chair Part One: Awareness and Emotional Intelligence

Posted on by Brady Stanton

Academia’s leadership challenge is that almost none of us have been trained to manage people, much less other academics; almost none of us have significant, sustained leadership development opportunities; most academic chairs are happy to step back into faculty roles. Emotional Intelligence can help us be more effective and resilient, as leaders and as members of the department team. This article is the first in a series. Here at the outset, I’d like to define awareness (as a foundation for emotional intelligence) and then share a three-stage awareness-building exercise that—while it does entail considerable reflection and emotional work—can be done quickly, even amid all the pressures of a department chair’s week. When I’ve worked through this exercise with other chairs, it has helped develop self-awareness and awareness-of-others. Later, in the articles that follow, I’ll share further ideas and exercises that are intended to help chairs (and other academic leaders) to develop strategies for navigating the workplace in what is hopefully a healthier way—and to build greater resilience over time. “I’m aware of that…” I am a philologist. I say this without too much self-deprecation or, to be truthful, apology, but it is relevant here because – like all of our […]

What Every Experienced Chief of Staff Needs to Hear

Posted on by Daniel Fusch

Here are words of wisdom from experienced chiefs of staff to their peers – critical advice for managing the role once you’ve been in it a while. In this series of articles, experienced chiefs of staff offer critical advice on managing the chief of staff role. We will share their answers to questions such as these: Contributors to this series include: We hope you will enjoy the series and share each article with your peers. If you find these articles useful, please consider attending and learning from these and other experts at these virtual trainings: For today, here is our second installment in this series: 2. Advice for the Experienced Chief of Staff Academic Impressions. What words of wisdom would you want to offer to a Chief of Staff who has been in the role for a while? Josh Jacobs, Marietta College. We can get accustomed to just tackling the next problem that presents itself. Take time to evaluate your last year to see if you leveraged your time purposefully, in a way that added value in the most critical areas for your campus. Put another way, did you let someone else’s “urgent” prevent you from making progress on the most […]

How 3 Institutions Have Taken More Effective Approaches to Corporate Engagement

Posted on by Kenneth Soldink

As federal funding dollars for research dry up and proposal acceptance rates drop, colleges and universities are increasingly looking to partner with private companies for research funding and other financial support. Private companies, in turn, are looking to develop more mutually beneficial partnerships with institutions, tapping institutional resources and expertise in a wider variety of ways, from research to fundraising partnerships to student recruiting. Yet frequently, institutions don’t offer a single point of contact or a cohesive strategy for cultivating that multifaceted relationship with an industry partner in an intentional way. Different professionals on campus – from foundation offices to faculty – may be coordinating with the same partner separately and without coordination with each other. But it doesn’t have to be that way. For example, at Rice University in Houston, TX, a central Corporate Relations office keeps track of all recruiting, research and other opportunities to keep companies engaged. Rice wants to make things as easy for corporate partners as possible, explains Ann McAdam Griffin, the associate director of corporate relations.  McAdam Griffin’s office can connect companies with a wide array of partners across campus, and they also work with partners on campus to empower and equip them to […]

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