Encouraging the Success of Online Students

July 28, 2011. The past decade has seen a plethora of research studies attempting to document the impact of online learning on measures of academic success and student persistence. The studies often produce widely divergent results, in part because institutions vary dramatically in the level of support and preparation they offer to both students and faculty. To inquire into best practices for preparing both faculty and students for online courses, we turned to two online learning veterans to learn more: Kristen Betts, director of the Center for Online Learning at Armstrong Atlantic State University, and Mark Parker, interim assistant dean and collegiate associate professor for communication, arts, and humanities at the University of Maryland University College (UMUC). Betts and Parker suggest that the most critical steps in encouraging the academic success and persistence of your online students involve setting and managing faculty and student expectations around workload and interaction within the online course. Here are some examples. Managing Expectations for Students Betts and Parker advise institutions to be more proactive in setting expectations both: When marketing online programs to students (while promoting the flexibility of an online program, it’s important to also set expectations around the program’s rigor and the quality of student work that is […]

Make Your Threat Assessment Team Effective: Part 2

This is the second of two articles offering practical advice on making behavioral intervention teams effective. You can read the first article here. August 18, 2011. In today’s difficult economic climate, most institutions of higher education are facing significant reductions in counseling and mental health budgets at a time when the mental health needs of students, faculty, and staff are on the rise. In a recent survey by the Association for University and College Counseling Center Directors, 77 percent of counseling center directors indicated that the number of students on campus with severe mental health issues had increased in the past year. And while most available studies focus on student mental health, last year’s shooting at the University of Alabama in Huntsville offers a tragic reminder that faculty and staff may also face mental health issues. We asked Gene Deisinger, deputy chief of police and director of threat management services at Virginia Tech, for his advice on pitfalls to avoid when establishing early behavioral intervention teams or threat assessment teams. Deisinger is both a police officer and a clinical psychologist, and has been involved with such teams for over 15 years. He notes these five pitfalls that you can avoid with a little careful planning: First Pitfall: Focusing Solely […]

Recruiting Military Students

Even though this market is largely dominated by the for-profits, the past year has seen many non-profit universities make initial investments in services for military students, especially since the passing of the post-9/11 GI Bill. We asked Jim Paskill, principal and creative director for Paskill Stapleton & Lord; Eric Craver, director of marketing and recruitment for the office of adult degree programs at the University of Wisconsin-Green Bay; and David Hoftiezer, director of admissions at Thomas Edison State College, for advice on first steps in reaching out to military students, whether veteran or active duty. Be Realistic Paskill recommends proceeding with “both eyes open.” Most active duty military — and many veterans — are going to be looking for online offerings. “The for-profits are the 2000 pound gorilla in that arena, and institutions like the University of Phoenix and DeVry are investing significant funds to generate leads. You will probably not be able to compete on a dollar-for-dollar basis.” Also, whether you are thinking of an active duty, deployed population or veteran students, remember that you are competing for a relatively small market.  If you are looking at the military market as a revenue source, you are not likely to see a […]

Student Success: A Team Effort

Our Member Exclusive report Tackling the Retention Challenge: Defining and Delivering a Unique Student Experience emphasizes the importance of achieving a broad alignment of academic and student support services, rather than trusting to isolated, one-off retention initiatives. Yet there are often organizational and cultural barriers that keep efforts within student affairs and academic affairs separated and siloed. This week, we asked James Cook, co-editor (with Christopher Lewis) of the book Student and Academic Affairs Collaboration: The Divine Comity (NASPA, 2007) and past vice president of student services at Laramie County Community College, to identify some of the most difficult and pervasive barriers to effective partnerships across these divisions. Cook also suggests some tips for breaking down those barriers. What Gets in the Way Cook notes five barriers that represent the most significant — and difficult to address — obstacles to effective coordination of academic and student support services: Organizational structure — these functions typically report to separate vice presidents Residual antipathy between some student services professionals and some faculty (there are still faculty who view student services professionals as “the party people” who hold pizza events for students; there are still some student services professionals who stereotype faculty, seeing them as too […]

Crisis Communications: Lessons Learned From Lynn University

The January 12, 2010 earthquake in Haiti left four students and two faculty from Lynn University (Boca Raton, FL) missing, and for several long weeks, no definite information was available about the whereabouts or the security of the missing persons. During the long rescue and recovery, Lynn University kept the campus community, the families of those missing, and more than 900 media professionals informed and current at every stage of the crisis. We asked Jason Hughes, former director of public relations at Lynn University and now director of marketing and communications at Beloit College; Laura Vann, Lynn University’s media relations specialist; and leading crisis communications expert Cindy Lawson, for advice on what best practices institutions can learn from Lynn University’s crisis response. “Lynn University has established a best practices benchmark for future crisis communications. This should be a case study for university media relations professionals. I think it was impeccably done.”Cindy Lawson, DePaul University The Emergency Alert Lynn University’s communications strategy during the recent crisis relied on a well-tested and well-prepared emergency alert system, in which alerts arrived in inboxes and were posted to a separate website that kept a running log of the updates. “We needed to have it easy to […]

6 Powerful Ideas for Building a First-Class Team on Campus

Why You Need a Stellar Team To build a high performing team is a daunting and noble task, and such teams are as rare as blue diamonds. The silo mentality that often exists on our campuses often limits our collective actions, and creates redundancy and replication. Given shrinking resources and the rapid pace of change, the siloed approach to team building and decision making is neither strategic nor feasible. We must work collaboratively to utilize the collective talents of our campus stakeholders. And learning to build high performing teams is one of the most effective ways we can meet the many challenges that confront us. If a senior leader can build a stellar team, the organizational leverage that can be achieved is powerful and can be a game changer for a campus. In this scenario: We have had the opportunity to work with scores of senior teams in higher education. Almost always, these teams were comprised of highly intelligent, dedicated, honest, and mission-driven individuals. But few of them ever became a first class team.  When you witness a high performing senior team being transparent with each other, asking for help, dealing with conflict effectively, and listening carefully to each other, […]

6 Things Executive Leaders Should Know about Attracting and Retaining Effective Academic Advisors

It’s nothing new. While 2022 has brought what is being termed “The Great Resignation,” advising administrators have been struggling to attract and retain qualified, effective advisors long before the COVID pandemic and its budgetary and emotional challenges. One of the most overused, under-applied mantras in higher education is, “students first.” It sounds great, but what are you doing to achieve it? I’ve seen countless schools proudly roll out a campaign with flashy signs, social media, and t-shirts. Let’s tell our students how much they mean to us and how we are committed to their success! But, during all of these transitions, I seldom see a real commitment to ongoing, sustained support for students. Programs and personnel seemingly change with the wind as a new, student-centric trend is established. Academic advisors are central to the mission of supporting students and providing accurate, timely assistance to them. Advisors are among the first institutional personnel that students meet, as well as the last they encounter as students transition out of the institution. Yet, contrary to the often-stated mission of “students first,” advisors often receive inadequate pay, training, supervision, and recognition, which can lead to advisor ineffectiveness and/or outright departure. By treating advisors as […]

Gateway Math: A Close Look at Miami Dade College’s Approach

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 18 colleges and universities that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. 2015 was the second year of the First in the World grants. You can read our interviews with the 24 institutions that received 2014 grants here. When Florida passed a law making college placement tests optional for recent high school graduates, institutions were left to grapple with how to address the needs of students in college-level math who previously might have been routed to developmental courses. (Under the 2013 law, even if students do choose to take the optional placement exam, they may still enroll in regular courses even if their test results indicate the need for developmental work.) At Miami Dade College, enrollment has skyrocketed in the first college-level course in the math sequence, MAT 1033, while enrollment in developmental math courses dropped by more than 40 […]

What Every Experienced Chief of Staff Needs to Hear

Here are words of wisdom from experienced chiefs of staff to their peers – critical advice for managing the role once you’ve been in it a while. In this series of articles, experienced chiefs of staff offer critical advice on managing the chief of staff role. We will share their answers to questions such as these: Contributors to this series include: We hope you will enjoy the series and share each article with your peers. If you find these articles useful, please consider attending and learning from these and other experts at these virtual trainings: For today, here is our second installment in this series: 2. Advice for the Experienced Chief of Staff Academic Impressions. What words of wisdom would you want to offer to a Chief of Staff who has been in the role for a while? Josh Jacobs, Marietta College. We can get accustomed to just tackling the next problem that presents itself. Take time to evaluate your last year to see if you leveraged your time purposefully, in a way that added value in the most critical areas for your campus. Put another way, did you let someone else’s “urgent” prevent you from making progress on the most […]

A Tool for Increasing Application and Retention Rates for At-Risk Students

SPOTLIGHT ON INNOVATION SERIES The US Department of Education has awarded multi-million dollar “First in the World” grants to 18 colleges, universities, and organizations that are innovating to solve critical challenges with access, recruitment, retention, and student success. At AI, we have interviewed each of the recipients to learn more about the projects these institutions are pursuing, how their approaches are unique, and what other colleges and universities can learn from these new efforts. 2015 was the second year of the First in the World grants. You can read our interviews with the 24 institutions that received 2014 grants here. Is college choice always an informed choice? Often, first-generation and low-income students enroll at a college or university that someone in their family knows about, or simply enroll at the institution closest to home, regardless of whether that student and that institution are a good fit. First generation and low-income students may find themselves overwhelmed with promotional materials from several colleges but lack the knowledge to determine which institution will best suit their skill sets and goals. And often they can’t rely on the prior experience of other family members to help them make the best choice. Yet there is research to […]