Developing a Metrics-Driven Culture within Student Affairs

Series: Managing the Student Lifecycle This new series convenes expert perspectives on student success and predictive analytics. We hope to empower enrollment managers, student affairs professionals, deans, and faculty to think deeper about their student data, predictors of success, and managing the student lifecycle holistically from recruitment to retention to completion. Earlier in this series:Improving Student Success Can’t Be a One-Office Effort Metrics-driven student affairs: Can it be done? Why is it difficult? How do we get there? Enrollment management and student affairs offices tend to agree that managing the student lifecycle to promote greater levels of student success requires collaborative effort. Yet as enrollment and student affairs offices move to work more closely together, there can be cultural disconnects over the extent to which those offices rely on data and analysis in their day-to-day work. Managing the student lifecycle intentionally and effectively will require bridging that gap and adopting a more metrics-driven approach in student affairs. Closing the Gap For enrollment managers, metrics are already a part of their daily work. Enrollment management has been a data-driven culture for more than a decade. In fact, sometimes enrollment managers feel like coaches whose success gets measured by wins and losses. […]

Enrolling and Retaining First-Generation Students: 3 Things You Need to Know

As demand for college education rises among lower-income families amid a troubled economy, and as the pressure mounts on completion rates, more institutions are beginning to assess their strategies for recruiting and retaining first-gen students. We’ve addressed the issue before in Higher Ed Impact, offering tips from various experts in enrollment management. This week, we wanted to pull together several disparate research findings over the past several years that, when taken together, tell a story of where some institutions may be missing opportunities to enroll, prepare, and support first-generation students more effectively. Here are three findings to consider when developing a holistic strategy for enrolling and serving lower-income, first-generation students: Let’s take a closer look. 1. Many First-Gen Admits Don’t Enroll Because They Don’t Believe They’ll Qualify for Financial Aid When asked why first-generation admits opt not to enroll, Thom Golden, associate director of undergraduate admissions at Vanderbilt University, cites several barriers: The American Council of Education has released several studies indicating that over 1.8 million low-income and middle-income families who would have qualified for college aid failed to apply. Golden notes that the issue is particularly pronounced in first-generation college families. “We often assume that if a student needs […]

You Were Just Named Interim. Now What?

Being named the interim leader in your unit or department can be both exciting and scary.  Unfortunately, there are not many road maps out there to guide you. Here is some guidance from others who’ve been there. by Ashlyn W. Sowell, Associate Vice President for Campaign Operations and Engagement, Johns Hopkins University In this time of a global pandemic, high unemployment, and financial pressures, it is likely that more people in advancement will be named to interim roles and likely for longer time periods.  Perhaps some guidance would be useful from a few of us who have been there: Here is what we have to share. Accepting and Adapting to the Role You might have a range of emotions when asked to take on a new interim role – surprised, flattered, and maybe a bit nervous. The first piece of advice Rachel gave was to say yes! A leader in your institution has asked you to step up, and they probably vetted your name well in advance. This could be a great opportunity for you to learn, lead, and grow. Aristide agreed, saying, “Never turn down an assignment.” Think about the portfolio of work and where this might lead you […]

Planning and Budgeting: Critical Advice for the President and Cabinet

This week, we interviewed Pat Sanaghan, president of The Sanaghan Group, who has worked with dozens of institutions to coach them through a collaborative and effective strategic planning and budgeting process. We wanted to ask what advice he would most want college and university presidents and members of their cabinets to hear. This is what Sanaghan shared with us. Academic Impressions (AI): What is the one perspective you would most want to share with college and university leaders, related to strategic planning and budgeting? Pat Sanaghan: After 30 years, what I’ve found is that the level of trust in the system is the single most critical factor in the success of a planning and budgeting process. If the level of trust in the process is low, then the president and other leaders of the institution need to work intentionally to build a higher level of trust, or the plan won’t be implemented. You need other things — you need transparency, you need effective leadership, good data, an external, environmental scan — but the most critical thing is trust. If you have high trust, people across the institution are more willing to share both their aspirations and their fears. They will be more willing to […]

What Every Higher Ed Leader Needs to Know About Supporting Women in Leadership

How can higher ed leaders support women’s leadership within their institutions? What do leaders need to know? Academic Impressions staff and leaders in the academy offer their advice and perspective. Several times a year at our Women’s Leadership Success in Higher Education conference, we bring together 200 women in leadership positions (or aspiring to leadership positions) in higher education to network, connect with mentors and success coaches, and share perspectives on the challenges of the academy. As we approach our next iteration of the event, we wanted to ask members of our previous faculty panel (as well as our internal team who designed the conference) what advice they most want to give this year to leaders in higher education who are committed to doing more to support women’s leadership growth and success. Here’s what they would like to share with you: 1. What’s one piece of advice you would offer those working in higher ed to support women in leadership roles? Karen Whitney. “If you really want to see more women in leadership, and in particular at the highest levels of leadership, then be prepared to be both honest and clear. “First, if a leader has asked for your support either as […]

Is it Time to Launch that New Academic Program? The Art and Science of Answering that Question

Related Articles: Feasibility Checklist: The Science of Bringing New Academic Programs to LifeFinancial Modeling for New Academic Programs The challenges facing higher education in recent times are well documented. Never has it been so critical for colleges and universities to adopt an entrepreneurial mindset.  Especially for resource-constrained institutions (which is most of us), traditional financial management approaches such as resource prioritization and/or cutting one’s way to sustainability are no longer sufficient long term solutions. In this current context, successful institutions are outward-looking and have developed a discipline around driving entrepreneurial growth in ways that live and further leverage the mission. This is what having an entrepreneurial mindset is all about; from my experience, nurturing such a mindset at the institutional level requires both art (intuition, active listening, and keen attention to opportunities) and science (rigorous discipline and process). I consider myself an academic entrepreneur.  Throughout my career in higher education, I have been focused on looking outward and asking key questions such as “How can we do this differently?”; “What do we do really well that might be leveraged in new and unique ways?”; and “What market opportunities exist that we are uniquely equipped to meet?” At Bay Path University […]

5 Questions to Help Restore a Strained Town/Gown Relationship

PART OF A SERIES ON RFPs, CAPITAL PLANNING, AND PUBLIC/PRIVATE PARTNERSHIPS This is the first in a series of articles by Neil Calfee. Currently the principal of NPC Group, specializing in the creation and negotiation of public/private Partnerships, Neil Calfee previously served as Arizona State University’s director of real estate development. He has over 15 years of experience in development and management of complex development projects involving partnerships between government entities and the private sector. This article offers Calfee’s advice for strengthening often-strained town/gown relationships, and is written from his unique perspective in working for both Arizona State University and the City of Tempe. We also recommend his previous articles with AI: You may also be interested in his recorded webcast, “Creating Financial Expectations in the Housing RFP Process.” by Neil Calfee (NPC Group) “Love/hate” may be a little strong in describing many town and gown relationships, but “strained” may not be too far off the mark. The town/gown relationship can be full of drama, jealousy, passive-aggressiveness, and it can take “staying together for the kids” to a whole new level. But the town/gown can also be quite rewarding and mutually beneficial, and given that breaking up is nearly impossible, it’s best […]

How to Become One of the Best Colleges for Veterans and Military Students

by Susan West Engelkemeyer, President, Nichols College While the number of recent high school graduates is shrinking, the pool of military veterans eligible for federal education funds continues to deepen. Certainly the presence of these students does their alma maters proud, but there is much more to being military friendly than thanking them for their service. Providing a college education that meets their particular needs takes work, planning, and a long-term commitment to fulfilling what’s expected of military friendly schools. A leading arbiter of how well colleges are doing on this front is Military Friendly (formerly Victory Media), a marketing and advocacy firm that publishes data-driven ratings for post-military education and career opportunities.   Every year, the company compiles a list containing the top 15 percent of the thousands of universities, colleges, and trade schools it surveys.  In 2018, 800 schools—including Nichols College—made the cut in four divisions ranging from pre-Bronze and Bronze to Silver and Gold. Here’s how we achieved that status — and what you can learn from our efforts. We will cover what we’ve done so far, what we’re doing next, and what you can do on your own campus. What We’ve Done So Far Since 2015 we have held our […]

Professional Development as a tool for Succession Planning: The story of Colorado School of Mines Foundation

Also Contributing Editors:Rusty Brunner, Human Resources Manager, Colorado School of Mines Foundation Succession planning and robust professional development programs are not often associated with advancement shops in higher education. Some feel that with the high employee turnover rate in advancement, they cannot justify the financial investment. However, an alternative perspective is that professional development leads to increased employee performance and retention, making it a sound investment. At the Colorado School of Mines Foundation (CSMF), leadership values staff development and has implemented a scaffolded skills-based development plan. Supporting employees and creating long-term succession planning has been integrated into their culture. This fundamental belief in how leadership views employment has played a big part in creating a higher-than-average retention rate. During an interview with Rusty Brunner, Human Resources Manager and Steve Kreidler, Vice President of Administration/CFO from the Colorado School of Mines Foundation (CSMF), I learned about their vision and approach. A growth focused and skills-based model The professional development and succession plan, in its current form, began two years ago at the CSMF. It is more than a commitment to provide employees with an annual webcast or two; it is a fundamentally different way of approaching employment. It is a growth […]

Success Coaching: How to Turn Training into Action

How do you make sure that what you bring back from a conference gets followed up on and leads to action? How do you get more return on that investment and really build your capacity? Often the missing step is to pair training with success coaching. Here’s what that can look like. Take a moment to think back to the last time you researched a conference or workshop that you wanted to attend. If you are like most, it was probably an exciting experience, an opportunity to get “off campus” and meet new colleagues who are more than likely experiencing the same challenges you are. As you reviewed the content of the offering, you considered the changes you could implement when you returned from the training. After you registered and then attended, that feeling increased to the point where you could almost envision the changes already made and how those changes would impact you, your team, and maybe the entire institution. Having spent much of my career managing and facilitating training and development programs, there have been countless times when I would feel a high level of satisfaction observing participants’ energy and enthusiasm as each program concluded. In most instances, […]