As a leader in higher education, you know that exceptional service is key to student success and retention. But how do you create a unified vision and establish standards that ensure your institution excels at delivering quality service at every touchpoint? Many leaders look for quick fixes and ways to throw training at the problem, but training without a strategy will almost always glean minimal results.

This exclusive 2-day workshop is designed for higher education leaders looking to elevate their campuses. Using the service-excellence framework developed by Academic Impressions, forward-thinking leaders will learn how to:

• Create a Campus-Wide Vision for Customer Service: Learn to define and articulate a clear service vision that aligns with your institution’s mission and values.
• Develop Service Standards That Drive Excellence: Gain insights into building practical, measurable service standards that promote consistency across all departments.
• Roadmap a Comprehensive, Campus-Wide Program: Discover proven strategies for developing a customer service culture that permeates the entire institution—from administration and faculty to support staff and students.

Whether you’re looking to improve student retention, enhance operational efficiency, or boost campus morale, this workshop will equip you with the tools and strategies to lead a service revolution at your institution.

To preserve an intimate and productive experience, this workshop is capped at 30 attendees.

More details about the timing of the days can be found by clicking Learn More and Register, but session descriptions of the two days are below:

Defining Service in Higher Education: Why enhancing customer service is critical in higher education NOW.

Setting Up Your Framework: Creating a vision for service excellence and service standards that are measurable.

Defining Service Competencies: We will share our service competencies, provide you with an assessment, and discuss ways for you to identify the skills and competencies that will drive your service standards.

Approaches to Training: Once you have your service excellence framework, how do you approach training your campus? We’ll discuss ways to gain buy-in through training that is meaningful and actionable.

How to Measure Success: Improving customer service on campus hinges on knowing what works. We’ll help you identify existing measurements that you can sharpen, along with new ways to assess  progress toward your service excellence vision.

Case Studies: Campus leaders from around the country will share their stories of how they have implemented this service excellence framework on their campuses, what they have learned, and how you can build from their experiences.

Academic Impressions workshops provide the opportunity for quality conversations and relationship-building through both formal and informal networking opportunities in an intimate setting. Our in-depth and hands-on approach to learning provides you with actionable takeaways.

Learn More About the Academic Impressions Workshop Experience ➞