In part two of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for diffusing common challenges that arise when managing difficult customers. You won’t make everyone happy, but you can surely try!
As a department chair, you have more visibility and impact across the campus when compared to when you were simply an individual contributor as a faculty member. Given the complex and ever-changing landscape within higher ed, it’s more important than ever to demonstrate your executive presence. Executive presence is your ability to inspire confidence at all levels within the organization. It’s the ability to inspire faculty and staff to follow you because they trust your leadership. It’s the ability to inspire confidence in your peers and senior leaders that you’re reliable and capable. However, as a new department chair, this charge can feel daunting, given everything you need to learn. Join us online for a one-hour discussion where we will address the following questions: Come prepared to engage in dialogue, ask questions, and share insights that can help you and other department chairs to confidently navigate your transition to department leader.
Alumni relations professionals have experienced numerous significant changes in recent years. Faced with challenges such as communicating value to other areas of the shop, managing talent and volunteers in a hybrid work environment, interpreting new sources of data and metrics, and continuously adapting strategy to forge more meaningful connections with alumni, many need a space to step back, reflect, and exchange ideas with peers. Join us for an online series to discuss hot topics facing alumni relations professionals just like you. You’ll have space to share pressing concerns, questions, and current practices with others in the field in anticipation of what’s next for the alumni relations profession. Each session will be facilitated by our expert panel: Collectively, they bring 30+ years of experience to the table as leaders/supervisors of alumni relations professionals.
Having a network of support throughout your career is key to success and sustainability. As faculty, you may have been assigned a mentor—or matched with one through a formal mentoring program. With this in mind, you may need to ask for mentoring support from other faculty, staff, or professionals you know in order to enhance one particular area of your work. These relationships can often be short-term and centered around a specific need. Making that “ask” of someone clearly and concisely will help potential mentors to match themselves with your needs and understand the time commitment you are asking for. Join us for a discussion on how to “make the ask” of a potential mentor in order to develop a mentoring network for yourself. Drawing from Katharine Stewart’s work in The Consultative Approach to Mentoring: Building a Network of Support, we will: You will leave the discussion with a sense of who you may need to reach out to for short-term mentorship, along with some valuable strategies to use to reach out to them.
As competition for donor dollars increases, it’s more important than ever to build solid strategies around the three critical components of the annual giving fundraising cycle: acquisition, participation, and retention. Join us for a discussion series to learn new ideas for how to build and sustain a healthy donor base. In community with other annual giving professionals across the nation, you will engage in dialogue, share current practices, and have space to ask questions about how to apply these new strategies at your own institution. Each session will be co-facilitated by our expert panel, Nky McGinnis, Executive Director of Annual Giving Programs at the University of Rochester, and Tyrell Warren-Burnett, Senior Director of Annual Giving at Oregon State University Foundation. Collectively, they bring 25+ years of experience to the table as annual giving professionals.
Alumni relations professionals have experienced numerous significant changes in recent years. Faced with challenges such as communicating value to other areas of the shop, managing talent and volunteers in a hybrid work environment, interpreting new sources of data and metrics, and continuously adapting strategy to forge more meaningful connections with alumni, many need a space to step back, reflect, and exchange ideas with peers. Join us for an online series to discuss hot topics facing alumni relations professionals just like you. You’ll have space to share pressing concerns, questions, and current practices with others in the field in anticipation of what’s next for the alumni relations profession. Each session will be facilitated by our expert panel: Collectively, they bring 30+ years of experience to the table as leaders/supervisors of alumni relations professionals.
Faculty mentoring programs provide benefits to all involved. They can help new faculty to acclimate to and engage in a new campus culture. They assist junior faculty in developing the necessary competencies to succeed at teaching, research, and service—all of which can expedite the promotion and tenure process. For senior faculty, the ability to give back and demonstrate their leadership can be a way to re-engage and recognize their long-standing commitment to the institution. Mentoring has the power to retain and build long-term capital with your faculty, which is vital given the increasing difficulty today in recruiting new talent. With so much on the line, it’s important that you understand your role as department chair in designing meaningful faculty mentoring experiences. Join us online for a one-hour discussion where we will explore best practices for how to create meaningful faculty mentoring experiences that have the potential to engage or re-engage your faculty. The conversation will be responsive to the questions asked by the attendees, so come prepared to engage in dialogue and share insights with other department chairs from across the country.
Philanthropic work in higher education is as important as ever, as the cost of delivering a high-quality education continues to increase. Academic deans are situated in an important role that allows them to guide the strategic direction of their school or college to help meet the academic mission of their institution. But to achieve their strategic vision, deans must embrace their responsibility to foster a culture of philanthropy within their academic unit to ensure success for years to come. This video course will be beneficial to any academic dean—new or experienced—or those aspiring to the role who are seeking to develop or refine a plan to achieve philanthropic goals for their institution. This course is designed to help you understand what a culture of philanthropy is, why it is important, what your responsibility is as a dean in establishing a culture of philanthropy, and how to approach fundraising as a part of this culture. Our expert instructor, Dr. Wade Weast, will help you to understand how your roles as a visionary, collaborator, role model, and fundraiser come together to help alumni, donors, and friends of your academic unit leave a lasting impact. Accompanying this course is a workbook designed to […]
As competition for donor dollars increases, it’s more important than ever to build solid strategies around the three critical components of the annual giving fundraising cycle: acquisition, participation, and retention. Join us for a discussion series to learn new ideas for how to build and sustain a healthy donor base. In community with other annual giving professionals across the nation, you will engage in dialogue, share current practices, and have space to ask questions about how to apply these new strategies at your own institution. Each session will be co-facilitated by our expert panel, Nky McGinnis, Executive Director of Annual Giving Programs at the University of Rochester, and Tyrell Warren-Burnett, Senior Director of Annual Giving at Oregon State University Foundation. Collectively, they bring 25+ years of experience to the table as annual giving professionals.
We look forward to supporting your membership!
