Event Category: Free For All-Inclusive

Women’s Leadership Success in Higher Education

Are you looking to take the next step in leadership but aren’t sure where to start? What strengths do you have that can help you lead with excellence? Would you like to connect with other women leaders in higher education for shared learning and support? Please join us for this powerful two-day leadership conference and experience. With this event, you will have opportunities to build a valuable affinity network with your peers that can provide mentorship and guidance as you move forward with your goals afterward. In addition, you will be able to take our Five Paths to Leadership℠ Self-Assessment before the conference at no additional charge. This assessment will help you to understand ways of achieving greater balance among five forms of intelligence in order to improve your overall effectiveness as a leader. You will actively use the results of this assessment during the first session.

Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before. Join us for this virtual learning experience developed for higher education frontline customer service professionals and those who supervise them. Through interactive and small-group activities, you will dive into: You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.

Supervising Multigenerational Teams: Building Understanding to Support Success

Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of an increasingly diverse student population. To leverage the full strength that comes from this generational diversity, however, supervisors must first understand the value of and know how to appreciate the unique styles and preferences of each team member. Join our facilitator and your peers across the country to share best practices and experiences for increasing all of our understanding on successfully supervising multigenerational teams. You will come away from the training with the following:

Training Frontline Student Leaders in Customer Service

As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great first impression. This webcast will provide an overview of the skills that student leader training programs should incorporate in order to highlight the importance of customer service, including: Leave with Discussion Questions for Your Student Leaders One way you can use this training is to ask all of your student leaders to watch it and to then facilitate a dialogue among themselves after the fact. A list of discussion questions will be provided to all webinar participants with this use in mind.

Advanced Title IX Investigator Training and Certification 

As Title IX 2020 Final Regulations and accompanying OCR Guidance continue to unfold, so do the complexities involved in sexual harassment cases that universities must address. Upon the filing of a formal complaint alleging sexual harassment, the Title IX 2020 Amendments require institutions to conduct a thorough and impartial investigation within their grievance process. These investigations are highly sensitive and often complex; even experienced and skilled investigators must continually refine and enrich their investigative skills. This training will provide learning space and allow experienced investigators to further develop their investigative skills and obtain invaluable insights from our expert faculty and their peers. Join us this July for a virtual advanced-level investigator certification training specifically designed for seasoned investigators with three or more years of experience. This is a hands-on workshop that gives provides experienced investigators with the information they need to expand and sharpen their knowledge, increasing their competency for investigating difficult and complex cases, including hostile environment sexual harassment, sexual assault, dating and domestic violence, and stalking. Our expert speaker panel will take participants on a deep dive into the following topics: Upon finishing the training, you will receive a certificate of completion documenting your participation in this Advanced […]

Freedom of Speech, Academic Freedom, and DEI: A Complicated Relationship

Within higher education, the debate related to the First Amendment and academic freedom—and whether or not they are a hindrance to diversity, equity, and inclusion initiatives—continues to be a polarizing topic. During these uncertain times, it’s more important than ever that campus leaders are armed with facts as well as critical perspectives, to assist them in their ability follow the law while also creating meaningful learning environments for faculty, staff, and students. This training aims to remove the assumption that diversity initiatives struggle to coexist within the parameters of free speech and/or academic freedom. During the session, we will explore and explain areas where the priorities of DEI and academic and political leaders overlap, rather than diverge. You will come away with a greater understanding of the interrelationships among the three and of how to offer support when the values of faculty, staff, or students remain in conflict.

Strategies & Mindsets for Actualizing Your Purpose: A Discussion

Connecting your everyday work with your life’s purpose to find greater well-being contributes to improved professional satisfaction and productivity, but it requires continued reflection and iteration. Join us for a 1-hour discussion where we will further explore themes from Actualize Your Purpose: A Workshop on Improving Your Well-Being.  

Using Mediation Skills to Resolve Conflicts Between Faculty or Staff: A Training for Department Chairs 

Conflict is difficult because it sparks an emotional response in each of us and requires us to navigate the inherent tensions that arise from differences in perspective and expectation. As a department chair, you have the responsibility to manage conflict with grace, so that you can lead by example and create a culture where conflict is viewed as healthy and productive. This is true when you’re managing a conflict you’re directly involved in, but it’s even more important when you’re called upon to help others resolve a conflict because they are finding it difficult to make progress on their own.    Join us online to learn how mediation techniques can help you to facilitate productive conversations and seek resolution when faculty and/or staff are in conflict or dispute with each other. You’ll learn how to diffuse the tension that arises during conflict while also focusing on collaborative problem-solving that creates mutually acceptable solutions for all involved. You’ll learn how to: 

Effective Donor Cultivation Strategies for Academic Deans

Donor cultivation is a critical element of sustainable fundraising practices. Academic deans must employ strategies that are aligned with the donor’s personality, values, and philanthropic outlook to meaningfully develop the donor relationship. Without this intentional approach to donor cultivation, less strategic fundraising strategies may cause a dean to fail to build a relationship with a donor that would allow them to contribute through the institution in a way that is aligned with how they want to impact the world. Join us for this one-hour training to learn how to use specific strategies to foster relationships with your donors in individualized ways. You will identify the key principles of donor cultivation, learn what to listen for in donor conversations, and consider different methods of donor engagement while working through real-world donor scenarios.

Bridging the Equity Gap in Higher Education

Students of color, first-generation students, and low-income students typically encounter the most barriers to retention and graduation at institutions. Research shows that low-income students are less likely to return to campus after the summer, that first-generation students are less likely to graduate on time, and that Black and Latinx students are more likely to enroll part-time in college or take time away from their degrees. As universities navigate increased diversity in admissions, faculty and staff must focus on new efforts to retain and graduate undergraduate students from historically marginalized populations. Unfortunately, equity gaps in retention and completion often show that current practices are not enough to create an environment of support for historically marginalized and first-generation students. Join us for this two-day virtual conference to discuss best practices for closing the equity gap in higher education. You will have the opportunity to hear from experts on how to break down siloes, how to use pre-college programs, and how to educate faculty and staff across campus to drive student success. You will also be able to network and plan with other faculty and staff who are initiating or continuing efforts to retain and complete students from historically marginalized groups on their […]